North County Plumbing

Jeffrey F.

I needed a new hot water heater. My current Rheem was still working but really, really old, and I didn't want any surprises... Anyways, I had time to do some research, and North County Plumbing had the best installation price and the most cordial and knowledgeable receptionist/scheduler/manager, Deanna. As things turned out, the installation of my new hot water heater was way more troublesome than expected, but my technician, Jose, worked really hard to solve the installation issues. I ended up paying more than I originally budgeted, but the outcome was excellent, and I am happy with the hard work and effort Jose put into my job. Jose is a cheerful, creative problem solver! These people are hardworking and committed to getting it right. I appreciate their professionalism and work ethic.

Nancy Z.

Same day hot water tank delivery accomplished professionally and without gripe when accommodations had to be made by Mike, the plumber they sent. If the new tank lives up to its rep, this company is worth the cost! A definite keeper if they stand behind what they install.

Ryan E.

Called based on a friend's referral and had 2 faucet lines moved. He did a good job but tried to charge me an extra $70 to replace some old parts with some new ones. These were parts that he had to put on anyway to complete the job, and I had already bought the new ones, so it was literally no extra work, but he insisted on charging extra.

I voiced my issue with this practice to the company's owner, Deanna, who called me and promised to make things right, which I really appreciated. However, she never followed up and sent me the refund as promised, despite repeated phone calls to her. She would always say that the check was in the mail and should have arrived, but 3 months later, it's still not here. She never once followed up with me; I always had to call her.

I can't trust a company who tried to price gouge me and then doesn't follow up on their word.

Sub R.

I called today at 8:30 am to get a quote to fix a water leak in my house. The lady on the phone told me that the service call would cost $70 to send a tech out to give me a quote. I told the lady that I had a coupon from a magazine for a ""FREE in-Home Estimate"" and that I needed to get a cost estimate to do the job. The lady then stated that this coupon is only good for an over the phone estimate and that if North County Plumbing would do the job they would subtract $70 from the final bill.

Its pretty sad when a company advertises an offer and does not stand behind that offer. I call that the BAIT and SWITCH trick and most shady businesses use this tactic.

BEWARE yelp reviewers, STAY AWAY FROM THIS BUSINESS if you have a coupon.

Bob H.

Saturday morning i saw water leaking from a 6 year old water heater. I called NCP based on reviews here and a $125 discount coupon in a magazine. The answering service said they would call the on-call tech who was then to call me. I'll be darned, Jose called me right away, got info from the bad water heater to see if it was still under warranty (it wasn't). He told me the out the door price. I aasked when he could install, he said the same day just a few hours from my call. He showed up on time, was polite and had a truck with everything we would need. About 2.5 hours later, the job was done and the area cleaned up. Jose knows his stuff. I don't know that I got the best deal in town, but it was a saturday and the response time was great as is the quality of the work so it is worth it to me.

I will use them again.

Alicia R.

Woke up on Monday and called to get a new water heater. Hooked me up same day and out came Mike. He was the absolute BEST!!! Showed me what was wrong and how everything worked. Took so much time with me. I would highly recommend them AND him!!

Jason B.

Had several great experiences with these folks. On time, clean, knowledgeable and fair priced. I've used some of the other large service and repair plumbers (like Bill Howe) and all the teach was interested in was collecting the service fee and the upsell. I didn't get the same vibe from NCP. Jesus was the latest tech and was very knowledgeable.

Robin G.

They are the most over priced company I have used. The tech said he could go out same day and then 10 min later said he was booked all day and could come the next day. Compare pricing as they live by the motto ""go in once and charge what you can and don't worry if you go back because there is always someone else to overcharge"". When I called to discuss the over priced bill they could care less...because they were already paid.

Kenneth L.

I've used North County Plumbing on a handful of occasions but have only had success on the first try on one occasion. They always fix the issues that are left behind (some bigger than others), and are always friendly but I have to say that I can't risk any more mix ups.

Here's a list:

Leaky outdoor valve- Fixed on first try

Leaky shower pan- Found leak so we hired them to install a bathtub

Installed bathtub- Installed uneven (tile was then installed around this which is another story). They fixed the problem with the tub being uneven but in turn had goofed up the overflow piping. They fixed the overflow piping so we thought we were good to go and had tile reinstalled. During a bath we find out that the drain piping is leaking through our downstairs ceiling. In correcting the tub, the drain piping didn't fit right so it leaked. They cut out my ceiling and installed all new piping. They paid for someone to re-drywall, refunded some of my money and gave me a gift certificate for future service (Don't use the certificate. It's a trap!). In all, this took six weeks to rectify from job start to finish

Leaky valve under sink- fixed that and I had them replace my under sink valves in the other bathrooms as they were all original to a 35 year old house. The original leak caused damage that resulted in a need for a bathroom remodel after extensive drying of the subfloor. Fixed valve leaked once on our newly dried floor so they fixed it. Leaked again so they fixed it. How many times do I have to call?

At the end of the day, this company stands by their work and they will fix problems that arise. They will make sure that the job is done so I would say that they are a company of integrity. I'm not unreasonable and realize that there are issues that come up with plumbing even after a repair. With that said, I should have learned from my bathtub fix that a $25 gift certificate won't replace the hours that I've spent working with the plumbers at NCP.

Kate M.

Water Heater busted! Mike came out quick and gave us a professional and friendly service. Really cared about the work he was doing and getting the job done right! Super knowledgeable. Pricing was perfect ! Will continue to use North County Plumbing and Mike for all other needs and serving !