North Brothers Plumbing

Arleen T.

About a year ago, I happened to take a business card from North Brothers' truck when they were working in my neighborhood. When my kitchen sink wouldn't drain a few days ago, I found the card and gave Jay a call. He said he'd arrive between 4:30 and 5:00 (my preferred time) and arrived on time. He looked at the work to be done and proceeded to show the pricing list. That's always appreciated instead of someone coming in and ""telling"" you what it will cost. The work was completed in a timely manner, he cleaned the area, and checked to make sure everything was clear. I will keep North Brothers in my contact list and gladly refer the company.

Richard F.

This not a reliable company, by my experience. I've waited over 5 months to give Jay North time to keep his word before posting this. Sadly enough he hasn't.
I was referred to North Brothers Plumbing by my tankless water heater company, Noritz. I wanted to have a routing maintenance.
Apparently I needed a small filter to complete the maintenance that Jay North did not have with him. He said that he would order one and return to replace at no charge. Keep in mind that I did not ask for free service.
I have left 6 VM messages and also sent text message.
I paid in full but did not receive full service. Stay away.

Update
Well... It appears that he would rather rant lies than admit fault and God forbid he offer to rectify the issue.
This certainly defines character.

Colleen A.

Thank goodness North Brothers Plumbing was available as the main shut off valve to my home was in need of repair. I telephoned and Jay was able to come the following day. He first quoted me the cost for several small repairs. On a written estimate he numbered and itemized each repair. That way I knew exactly what each repair would cost with warranty. There wasn't any fast talking or confusing bundling prices with Jay. He was very professional and had a people friendly personality. It's been around 2 months now since my repairs were done and all continue to be just fine. I certainly recommend North Brothers Plumbing.
C.A. in Sierra Madre

Patricia L.

There's no hot water...water in the basement put the heater out...where's the leak? Called my usual plumber, he's on vacation, what with no backup? Called several more and got answering machines. What to do! Called North Brothers. Someone answered the phone! And they said I could get help ""within the hour."" Hooray! Jay North to the rescue. He located the leak in a out-of-the way wall and placed new pipes to the source. Fixed the water heater. I am very happy with North Brothers and will call them again when in need. Highly recommend.

Charlotte G.

We had a complicated situation with our water meter and pipes running through our next door neighbor's property. We called North Brothers since we have been happy with their work in the past. We needed to have our meter and pipes configured on our own property. For this job we were not surprised that Jay once again delivered top-notch service at a fair price. His professionalism really came through especially when interacting with our water company's bureaucracy. I would recommend North Brothers to family, friends and neighbors without hesitation.

Nina R.

Great work! Make sure you are clear about price to complete the work. We were quite surprised by the large invoice to clear a line and install a new clean out :(

Kevin G.

I've used North Brothers Plumbing for four or five years on a number of different projects in my Craftsman Bungalow. Jay is very professional, the prices are reasonable and they're from a job-price list he has, so his pricing is not based on what he thinks he can ding you for.

He's done a number of jobs for me:
* repairing a leaking toilet
* repairing leaking drains (never the same one twice)
* cleaning drains
* gas repiping for a replacement stove (more than a simple connection).

He's even repaired some poor homeowner installations without embarrassing me.

Marisa D.

Jay came out because we had a few plumbing issues and questions. Both bathroom sinks were leaking - turns out our faucets were bad, he answered questions about our outdoor water filter and the water pipes under our house. After he was done, he packed up and I asked ""How much do I owe you?"" and he said ""If it's under 30 minutes, it's no charge."" He is personable and knowledgable. I will call him to install our new sink faucets when they are delivered. Thank you Jay!

Kris J.

A five-star rating, and they haven't even done any plumbing yet. I called re: a leak from my upstairs bathroom into my dining room, received pleasant customer service on the phone, and got a next-day appointment at a specific time, not a window. Unfortunately, the leak refused to leak while Jay was here. He kindly wrote up several estimates from best case to worst case scenario, and the prices were very reasonable. I will definitely call North Brothers to do the work when the leak inevitably comes back. *EDIT* The leak did come back, and Jay fixed it expertly.

Sally P.

Jay is my go-to plumber from now on! When I called, Anna was helpful and polite. Jay came out the next day and installed my new garbage disposal and shower head. I also have had faucets in my bathroom that have been a problem for YEARS. He advised me on how to get the replacement parts free under warranty from the manufacturer. Jay and his team were professional, courteous and knowledgeable. I will definitely be recommending him to friends and family!