North Atlanta Plumbing and More

Amber G.

I called North Atlanta Plumbing after receiving an outrageous quote from Home Depots sub-contracted plumber (over 1300 for just the installation) I have seen North Atlanta's ad flyers many times in the mail. So gave Arthur a call to setup an estimate. He informed that wouldn't be necessary as his price is 985, no more no less. Arthur was sincere and honest and that is something you don't get often from some companies. His men showed up on time and were polite, and to my amazement completed the job in a a little over 2 hours, my install was pretty typical in the basement and easy access. All I can say is you can't go wrong with North Atlanta Plumbing!

Frankie C.

After 24 years we had a solidly blocked kitchen drain. The blockage went for about 15ft. I called a well know plumbing company that advertises on Radio, TV and bill boards etc. and are affiliated with a Heating and Air company. They charged a reasonable $50 estimate fee but the quote from them was $2400.00 to $2800.00 and couldn't guarantee that my carpet wouldn't be ruined. I wanted a 2nd opinion so at random and as luck would have it, I call North Atlanta Plumbing in Woodstock. Arthur (the owner) answered the phone and came out the next day to give me a FREE estimate. One of the first things Arthur said was that that they would protect our carpet with plastic. $800.00 + $85.00 to remove the garbage disposal later to which the mega company quoted $250.00 just for the disposal removal. The job was done in the time promised and they did a great job. Thank-you Arthur and sons great job.

Shannon M.

The absolute worse contractor experience ever! Very questionable business practices in my opinion.I had the same experience but with a side of beyond rude from the mouthy owner (son Brandon Donahue of the old now retired owner Arthur Donahue) as the bad recent reviews .Most of the mostly great reviews were from when Arthur ran the company. (Also cute how they try to blame the previous owner for issues now on some reviews like they didn't know him).Arthur was great. He answered the phone on one ring, gave me the price on the phone, did a great job and even called after to make sure everything was good.Complete 180 from Brandon. Bobby their employee came out and I needed some new plumbing under and involving a few sinks. He told me it would be $199 that night (no repairs just looked)but applied to the estimate which Brandon would quickly give me. Bobby asked me what type of faucets I wanted and it was he said they pick it up and I pay them. That was fine.That was on 11.22. Then Rachel (Brandon's wife) and the everyone but Bobby ghosted me. It's always a bad sign when you repeatedly have to call a contractor. I called and so did my daughter no less than 4 times, I even emailed them. I texted them. I never got a price from them EVER. Finally on Nov.30 Rachel texted me back that she was putting me on the schedule for the next day 9 am Dec 1. and to have a faucet ready. That was less than one day notice with no pricing and not what I was told about the faucet. I texted that back and I was taking my daughter to the airport.She responded via text she would have Brandon give me the pricing that evening Nov 30. I also noticed on the receipt they emailed me that the $199 was for investigation and repair. So I brought that up to her. She texted sometimes the $199 includes the repair sometimes it doesn't (What???)Of course I received no pricing. Then they put Bobby up to calling me back. That was on Dec 1. He felt terrible but told me now they are no longer putting the $199 toward a visit and still didn't know the pricing and Brandon had to give it to me, also surprised re the faucet, said he didn't know what was going on. Then Brandon calls me literally screaming at me - bragging about all the properties he owns and how Bobby was at my house on Dec 1 at 9 am which makes no sense per the above but also a lie as i have a voicemail from him at 8:46 am asking me to call him back to iron out the details. He lives more than 45 minutes away but anyway per the vm clearly not at my house. I returned his call that afternoon and that's when I found out the above chicanery. Brandon's screaming, obnoxiousness and then threatening me made me realize they probably aren't on the up and up. I usually ask for a plumbing license, copy of liability insurance (they need this to operate in GA and only Arthur has one and he is the """"previous owner"""" since 3.21 per them. Every plumber needs that comes to your home or biz needs a journeyman and or master plumber license in their name and liability insurance. Check GA law and the plumbing division at the ga secretary of state - you can look up who has a license etc. Home Advisor and Angies list manager (I have her name and number) informed me they were no longer allowed on as of July as they don't have the appropriate licensing and insurance. Also the code says they need a separate license to work with gas which explains that scary gas review. Hmmm. I am a senior and not in good health and feel taken advantage of. I really don't like having to spend my time reporting them to the BBB, chamber of commerce, ga sec of state, attorney general office etc Meantime my home deteriorated from the water leak they let me hang regarding. Btw, $199 is extremely high for a visit with no repair is almost unheard of in GA and maybe only a master plumber could charge that but usually wouldn't. Standard is free estimate, low cost to see the issue and or amount applied to the reasonably priced job. Again never even got the price for the job nor the repair. Clearly they should have refunded me to say the least.I will update this review if they return the $199 to say so.

Jeffrey K.

Terrible people/terrible plumbers!!! Hired them to replace our old toilet with a new one that we purchased, still in the box. They obviously didn't know how to replace a toilet..After installation, and paying them $200, the toilet was so wobbly, the installation was worthless. They had cracked and broken the flange. It took them 3 days to come back....when they did, they pulled up the toilet and put it in our living room foyer. They broke the flange and didn't even know how to fix it. With the toilet sitting in our foyer, they said they had to leave to get a part at Home Depot...AND NEVER CAME BACK!!!! When they didn't show up after a few hours, we called the owner, (Art), and he said 'call someone else', and hung up on me!!! Paid $200, toilet left in the foyer, no toilet in bathroom!!!

Dwayne H.

My water heater died on Sunday around lunch, I had a new one installed before lunch on Monday. They also installed one in my parents house a week before.

karen j.

The gentlemen just left my house and they were a pleasure to do business with! I simply needed my pressure regulator valve replaced on my recently purchased home but I got their contact info from co-workers who used them to replace water heaters for nearly half the price of the names you hear on the radio! They even caught something blatantly wrong with my water heater that the inspector somehow missed and fixed it for me for next to nothing. Will definitely be using them when my WH gets to replacing age!

Courtney R.

These guys are awesome! Fast and very friendly. I had a water heater replace. Would use again in a heartbeat.

Laura V.

The guys showed up on time, were extremely polite!! I will keep their number programmed into my phone!!

Helpful R.

I called after hours and the owner, Arthur Donahue, answered the phone. I had started a plumbing repair and things had gone wrong so I was left with no running water. Arthur's first concern was to help me figure out a way to restore water. He offered numerous practical suggestions as to ways to take care of my problem. At that point, though, I was just too beat and tired to deal with it so told him I could go without water overnight. He scheduled an appointment for 9:45 the next morning. His attitude and helpfulness was so impressive that I decided to go ahead and replace our 20-year-old water heater at the same time. Two workers showed up exactly on time the next morning, got my water back on, and installed the water heater as well as a pressure reducing valve. Replacing the pressure reducing valve also took care of a leaky tub faucet that I thought would be another repair job. All in all I was totally impressed with Arthur's genuine concern for helping me out (rather than just taking my name and number). He spent a considerable amount of time on the phone with me. I have nothing but good to say about Arthur and his company. (His two workers, Matt and Red, were clean, well-spoken, courteous and did their jobs in a professional manner.) I also know that their prices are much more reasonable than others in the area. My son-in-law recently had some plumbing work done by another firm and he paid much more than I did! From here on, North Atlanta Plumbing is my plumber!

T C.

Came out and fixed issues immediately. Prices were much better than previous 3 estimates to fix shower. Good service. Arthur answers his own phone and answers plumbing questions before staff makes service calls.