Norman Air

Susan A.

Fantastic service! My air conditioning died a few weeks ago and I called Norman Heating & Air Conditioning. They responded promptly and fixed it quickly. I found the price was quite reasonable. Randall (technician) did an excellent job of searching for the problem, explaining everything while he worked and what needed to be done. He was a polite, clean gentleman with impeccable manners.
I appreciated that he spoke to me as an equal and not condescendingly, like when I take my car to the mechanics. Lol. I highly recommend them to everyone!

John P.

OVERPRICED - NO RESPONSIVE - UNEXPERIENCED STAFF

Quoted me on 6/15/21 for 4,600 to replace over 35ft of piping saying it was a one day job. First day out on 6/21/21 they unloading the truck and left because it started raining. They did not inform me so I called about 6 hours later and was told they will be back in 2 days. On 6/23/21 they unloaded the backhoe and hit the side of my house and a power line stopping work for the day. Unable to use water I was placed in a hotel. Once back out to my house another power line was hit along with a gas line. The gas line upset me because I ran out to ask happened and he said he did not know. Ten mins later I see firefighters in my backyard; I had to find out from the firefighters what happened. I had to ask for hotel extensions every 2 days checking out and back in the hotel repeatedly. The job did not get completed until 7/10/2021 making me cancel my 7/6 birthday gathering. It got to a point where I felt as if I was bothering the plumbers to complete the job.

After it was all said and done the direction of the pipe and length of pipe quoted for was completely off. The only had to replace 12ft of pipe. I was told by the manager that the quote given was for 50ft and I still have to pay that price even thought 12ft was replaced. My backyard is muddy uneven mess and you can tell from the pictures this just job was rushed.

As a veteran and former customer I DO NOT RECOMMEND THIS PLUMBING COMPANY

La T.

Update 11/23/2020:

Had another run in with this company. They were replacing my neighbor's sewer line and instead of removing a fence panel and digging from my neighbor's side, their employees wanted to come in my yard to dig from my side of the fence because ""it is less hassle"". I said it was okay so long as the back filled everything.

The ended up breaking my irrigation line and leaving a huge sunken hole in my backyard. Contacted the company and they said they'd send someone out in the next 3 days to look at the issue. They've refused to provide a time frame for when their representative will be by, only saying ""it will be when he has time between calls"".

I've never had so many bad experiences with a company before. I cannot recommend staying away from this company enough.

Update 11/2017:

Technician came out for a heater tune up. Upon completing the tune up he was unable to get the furnace blower to start. Went through the 'what is wrong and cost to replace it' spiel. I stated it isn't logical for the blower to be working with no indication of going out until the tuneup was performed. I said I would think about the cost of fixing.

While the tech was putting the covers back on the furnace he discovered he had forgotten to re-connect a wire. When he reconnected it the blower began working again. To his credit he did come and explain the error and apologized. He was a younger tech and a new parent, so understandably a bit frazzled.

However, with the repeated incidents with the technicians employed at this company, I am extremely wary of work suggested by the techs that need to be done on the units.

Update 6/3/2017:

Owner and company rep reached out to me about the missed appointments. They were able to get the technician out to the house about an hour after the original appointment time. The owner provided compensation for lost time. I appreciate the honesty from the tech, rep, and owner about what happened, and the assurance of more thorough training for the future.

As for the appointment, tech arrived and was as thorough as usual, (as I've come to be accustom to from Norman Heating and Air Conditioning). He also did honestly explain what happened with the missed appointment which is much appreciated.

----

Had an appointment 5/12/17 for preventative maintenance on my unit, which I had to take off work to make. Tech no called no showed, never received a call from the company about missing the appointment or rescheduling.

When I called the company to reschedule the appointment the receptionist stated, ""oh yeah, that's the appointment we ended up having to cancel."" Never called me to inform of the cancellation.

Rescheduled the appointment for 6/2. Tech showed up and said he couldn't do the maintenance because it was wet outside. Said he would come by on Saturday 6/3 at 9:30. 6/3 tech no called no showed again. Attempted to call company to find out if someone was coming at 10. The company doesn't have a phone number to speak with someone on the weekends.

Very disappointing. I had thought I'd finally found a trustworthy HVAC company in Norman.

Cassielynn T.

Absolutely the worst company we have ever used. Hired them to do a job on a new home. Months later still not finished. Plumber walked off the job after being confronted that they failed to complete the job correctly. The plumbing leaks in the house. Can't get them to show up to the job or return a call. My advise go else where unless you want a horrible job done and terrible customer service.

Marilyn B.

From talking to a very kind and helpful receptionist to Chris the repairman working on my ac unit, it's been a very satisfying experience! It's good to know you aren't being taken advantage of. Also, my predicted arrival time was between 4-6. I got plenty of notice before 3:00 that he was on his way!!!

Talitha C.

I called Norman Heating and Air Conditioning when our a/c started having a hard time keeping up. They sent a technician out who told me he thought the unit was fine, but it needed the filters replaced. He replaced the filters and also offered to clean out the outside condenser and service the machine for a small extra fee. I obliged and asked him to go ahead and do a routine maintenance. I didn't notice much of a difference in the cooling after he left but it is middle of summer so I assumed that was the issue. Our unit stopped working a couple days later so I called them again and they had someone out within the hour which I greatly appreciated. However, this technician told me he thought we probably had a freon leak and that with our a/c's age we should consider getting it replaced as it would cost us 700-1000 to get the leak addressed and there was no guarantee that was the problem. I did appreciate the helpfulness and friendliness of both technicians however with an expense as large as this I called a different company for a second opinion. We had a different company come out who explained to me that the unit had frozen up because there was a piece of insulation that had fallen on top of the coils causing it to freeze up, he also said that the freon was a lb low. They fixed that and inspected the outside unit that had supposedly been cleaned out by Norman Heat and Air, I witnessed them pulling chunks of dirt and junk out of the unit. It had not been cleaned out. They had the unit up and working within the hour and it has been working better than it has since we moved in two years ago. We will not be using Norman Heating and Air Conditioner in the future. Had we gone with them we would have been out thousands of dollars vs $135 that the other company charged us to actually fix the unit and add freon.

Sheldon M.

Terrible dispatch and integrity. Was on their schedule for routine refrigerant recharge and was given a 2hr window for an appointment. Requested payed time off from work and sat around 30mins before calling NHAC. They cancelled and didn't call me! Said their 12-2pm appts were behind- plenty of time to communicate with future customers.

I will not recommend nor turn to this company for future needs. It's small things that go a long ways.

Tracy H.

We called them again this time for our home. We just moved here from California and we were having trouble with the heater. John came out the same day and determined the problem and fixed it. He also had noticed that we had a condensation problem and suggested wrapping the pipe from the hvac system. They came out 2 days later, on Monday, wrapped the pipe and also had Jake come out to inspect all of our plumbing. These guys were very professional and knew all about the h ac and plumbing systems. Again, I highly recommend them for your Hvac needs.

A C.

When I called the receptionist was kinder than other companies's receptionists, and they were able to get me in that same day. (I had them come in for some plumbing issues) & while the problem didn't get fixed the first day - they were back within 2 days with the problem fixed within an hour & at a reasonable price. They also text you when they are on their way with a picture of who is to arrive at your door - which I find very nice.

Richard T.

I called Norman Heat and Air for a repair of my AC unit on 7/4/2018. I notified them over the phone that I was just needing the capacitor on my AC replaced, and since the stores were closed for me to purchase it from that I was needing them to do it for me.
I was notified that the holiday pricing was $120 for the service call + parts. I thought that was reasonable for an after-hour/holiday rate.
When the technician showed up to replace the part I was then notified that they sell the capacitor was $213. Since capacitors routinely sell for $15-$25, that is a $200 markup. I felt pressured to then buy the part since I was at that point already stuck with the $120 trip charge just for them to tell me that they have a 1,000% markup on the part I told them I was needing.
I believe this is a terrible way to do business. Get the customer stuck on a fixed cost for the trip, then price gouge them for the parts they requested over the phone.