Noonan Energy

Daniel F.

I just started off doing business with this company, as my company went out of business. The person who came over, to discuss a new oil heating system, Al, was a very good person, and this is not what I expected for an out come from this. the stated quote, for a new heater , was 4000.00 at 95.00 per hour labor charge. I just bought a top of the line system, new, for 1500.00, and it will be here next week. it is the same one noonan was going to install. I set up oil delivery, of about 150 gallons, and before they showed up to even find out how much it will be they debited my account for 525.00 ouch. they were good on the phone, they cancelled the fuel delivery, and re-credited my bank account, as I requested.I wish I had read the reviews before I even began. So sad, that this business, with all of it's rich history, will fail on this business basis.It's just a matter of time.

Brenda M.

My parents are over a 50 year customer of Davis Fuel which was purchased by Noonan. The customer service at Noonan is horrible. They want to deliver oil only when they feel it is necessary. The people who answer the phone are very argumentative. Anyone I speak to there is awful. Their goal seems to make a much money as they can. I am the caretaker of my parents and unfortunately I have to call this horrible company when the oil tank needs to be filled. I miss Davis Fuel. They were so customer focused and the people there were very nice.

Even though the oil was finally delivered, I am upset with what I had to go thru for it to happen. The person who answered the phone was so excited she had found a way to save small trips as she called them. She is not thinking about the fact that the customer is on a fixed budget and has to be concerned with money management. She might be a valued employee to you, but she is a rude customer service person. The last two oil deliveries I got this person. The first time she begrudgingly said she would put in the delivery. This did not happen prior to fall of 2017.

Lissette S.

As an old customer for economic reason this is the 2nd time I called for help and they were very rude starting with the receptionist. I move to others company because I am having a struggle with certain things and as a mom of three child I am so sad to have a cold night without heat. My first called they denied because They were not my actual supplier, but the 2nd time I was thinking money is money let me call NOONAN to see if the little flexible but it was not . They denied services with a big no that is so sad. Hopefully these company never have to feel what I am felling right now trying to deal with the struggle of it. I do not recommend it at all.

Linda B.

Purchased a very expensive System 2000 boiler a year and a half ago from Noonan. It took them several attempts to get it working right, i.e., waking up to no heat.Called Noonan to get it serviced and the very robot-like rep said we hadn't purchased oil from them in the last year so we aren't considered a customer. We have a high efficiency boiler and a pellet stove and didn't need to purchase oil from them but couldn't understand how that affected their refusal to service our boiler. She just kept repeating that we weren't a customer. She's right, we definitely won't be.

Andrew S.

We use the Amherst location and they are very helpful and extremely nice. We are very satisfied after switching over from another oil supplier in Amherst.

Sam D.

I recently bought I house that I had been renting and continued service from Noonan, as that was who my landlord had been using. Here is my story of the past year of home ownership and using Noonan as my oil company (in the Amherst area).
The biggest issue I have is with their customer service.

1. Every time I need to call from set up to questions, the woman on the phone is rude and snappy, this is with the exception of one woman who I spoke with on one occasion. They make it seem as though your call is an inconvenience to their day.

2. During the first year of owning the home we set up a cleaning after several hostile messages left by a woman from the company stating that it needed to be done. In late August a man came and entered my home without permission. This is a big issue with a large dog and a child in the home. He complained that the boiler was too wet and made a big deal out of the fact that we hadn't run the boiler all summer (because our water heater is electric). Sorry?
The president of the company did respond to my complaint but only about the man entering my home without permission stating that, that was not the way they are supposed to handle a home visit. I appreciated that.

3. A few months later come to find out there is an issue with a pump and there is leaking that was never noticed by the man doing the cleaning. A very nice man from Noonan came and fixed the issue no problems until the billing.
I receive and pay the bill. I continue to receive this bill for 5 months, calling every month to sort out the fact that I had paid it. Every time the woman was rude and claimed that she could not fix the issue but would have it taken care of, which took 5 months and 6 phone calls to do.

4. There was some soot build up and a bit of an oil smell this past 2 months, I finally call to have it looked at and the same man who fixed the pump came to take a look. He stated that the cleaning was never done properly in the first place, that the man did not do a very good job and if it had been him he would of had us leave the boiler run for a day and come back to do a proper cleaning the next day. he also stated that the nozzle which was blocked up due to the poor cleaning should be fine until the fall of 2016.

5. I called as soon as I received the bill to discuss the fact that this second cleaning was in part due to the failure to do a good job the first time, the woman on the phone was as usual very unpleasant and handed me off to a man in the office. The man did not really care to hear what I had been told by the gentleman who had actually been at my home and said everything was unrelated. He was very condescending and quick to talk over me as to avoid actually addressing my actual issues. He stated that the first cleaning was done poorly because it had been 4 years since the previous cleaning, coming across as though it was my fault though I have owned the home for less than a year.

6. The only positive is that the president did address a large issue personally, they have a few people who work for them that are no nonsense and professional, and that their deliveries are done on a regular timely manner.

I personally am switching my service to another company as no one should feel it is such an unpleasant chore to deal with their oil company.

Brian D.

I have been serviced by Noonan since I purchased my home in 2005 and have never had any issues. The prior owner of the home had also used them and had no issues. Customer service is always in good spirits and eager to help with any situation. I have used them for oil delivery as well as service, cleaning and repair to my HVAC system throughout the years and I highly recommend them to any one else who has an oil system.

Susan L.

My service and tank is always taken care of in a timely fashion. I was an East Springfield customer and the transition has been seamless. i would recommend them to others.

Lisa B.

Noonan Energy has been servicing us for years with oil deliveries. I would highly recomment them.

Joyce L.

A great company to deal with. They do a great job with servicing my heating equipment and air conditioner. I find the employees to be very professional. I would recommend them to anyone who asks.