NMP Water Systems

John H.

Great overall service with knowledgeable, friendly people. I have never had a home water softener before, but it became necessary with Ridgewood's hard water. Tim came out to my house and explained the options available to me. He went through the options very objectively with no overselling and we had a good conversation about them. Very professional guy. The technician who came to my house was also very efficient and professional and was careful to minimize any potential mess. Install was fast and clean. Great service.

Heathet M.

NMP came highly recommended from a number of homeowners. They are excellent. From price to service to instillation, everything was fantastic. We love our new whole house filter and our drinking water reverse osmosis systems. Wish we had done it sooner!

John W.

When we moved in the house had no softener or water filtration. As the village (Ridgewood) has hard ground water a softener is recommended. We got several quotes from installers. Tim at NMP came out and talked it all through thoroughly. I'm an engineer and worked with large hotel sized water treatment systems on ships so was pleased he stuck to the science of water treatment vs marketing bling. The crew he sent did a great install of a softener and reverse osmosis filter for drinking water. Really neat and they even put in a couple of extra shut off valves for me at no cost.

When I needed a new hot water boiler after ours started leaking, I called Tim and he had a new one installed the next day (so not just water softeners!)

After Service since then has been very reliable and easy (salt delivery etc) Can't recommend them more highly.

Jen N.

I don't review often but really felt the need to write a review because of how impressed we have been with NMP Water Systems. Tim, the owner, is great to work with -- super up front, knowledgeable, flexible, competitively priced, and very professional. The installation was a little complicated in our house (having to snake through ceilings, drill through beams, etc.) but Tim and his team made everything as easy and seamless as possible. We just got the system so hopefully it lives up to our expectations but so far the experience has been very positive as the team went above and beyond.

Bachi D.

These guys are the best, priced around and NMP Water Systems were straight shooters, didn't try to sell me something I didn't need. I will highly recommend NWP Water Systems. Very affordable and they gave me a 10 year warrantee on everything. The installers came on time and as you can see in the picture, they did a GREAT GREAT job. No one does work like this. Great customer service.

Harry P.

Just had a full home softener/filtration and RO unit put in. These guys are priced competitively, extremely knowledgeable, and super nice. The install was fast and clean. They also have the most up to date equipment to offer! Give Tim a call today for the best quality water.

Michael W.

Just had a water filtration system and a water heater put in from these gentlemen. Great price and excellent service. The water in my house is the best I've ever had. Thank you NMP!

Sydra M.

We had a very bad experience with NMP water systems.
I'd give zero stars if it were possible.

1. We had Tim (the owner) install a targeted reverse osmosis system, that brought RO water to a spigot at our kitchen sink and to the ice maker in our freezer. Because we get all our drinking and cooking water from the spigot at the sink, we had him put in an instant hot and a COLD tank, so it would provide the same features as the Poland Spring bubbler we were replacing this with. Seems like a fairly straightforward request. But he installed the heating tank and the cooling tank clear on the other side of the house (in the same spot he put the RO system, where the water enters our house) so it literally took over a minute for the water to run either hot or cold. It should have been installed close to the sink, of course. When he came back to address the situation, he said moving it would be too difficult, and suggested we put in a second heating tank and cooling tank under the sink, and wanted us to pay for the second units, which of course we refused to do. He put the second units in at his expense, rather than moving the units we originally bought (I guess the price of the units was less than his labor would have been to move the units.) Here he did the right thing. He installed improperly initially, and fixed his mistake.

2. The flow of the RO water was very week. We had him add a unit into the system that pumped the water more quickly. But that pump became obsolete as soon as he installed the instant hot and cold under the sink, since the pump was on the other side of the house near the RO system, so all it did was pump water more quickly into the instant hot and cold tanks, but had no effect on the speed by which the water left those tanks and flowed to the spigot. A total waste of money.

3. Within weeks of the under sink installation, the pipe leading from the instant hot tank to the sink spigot broke (while we were away on vacation) and by the time we came back, our kitchen and basement were completely flooded. Totally ruined the wood floors in my kitchen, as well as the ceiling, walls and floors of my basement. Tim came back to fix the connection, since it was his error, and said he's pay for the damage -- and then disappeared, never to return a phone call again or respond to any correspondence. And to add insult to injury, it happened AGAIN, about a year later. My handyman fixed it that time, and after his fix, we haven't had the pipe come loose again.

4. The piping between the RO system and the pump came undone a few months later, so the other side of my basement flooded. (This being the aforementioned pump that was totally ineffective and obsolete once he installed, as described above.) My handyman fixed that pipe as well, and it didn't leak again. I think Tim's workmanship was poor. No other explanation. And his lack of integrity is shameful.

5. The ineffective pump (already mentioned 2x above) blew about a year later (not that it mattered, since it was serving no purpose.) But because he had set the system up with the water flowing through the pump, I once again had to hire someone (since he refused to return my phone calls) to redirect the water so it would completely bypass the pump.

Finally, I had a difficult time finding someone who could replace the minerals cartridges for me on the units he installed - since Tim had removed all manufacturer info from my units, with the intention of making me dependent on his company for all my future service calls. Buyer beware.

Robert P.

Tim and Gavin were great! System was very neatly and professionally installed. Equipment was good quality. Job site was left clean. Offers a nice guarantee on his work. Thanks!

Rita S.

They were fast, efficient, timely, professional and flexible. I was thrilled with the customer service, the attention to detail, and the end result. Have shared their contact info with my General Contractor who does much work in the area because this level of quality deserves all the clients they can get!!