NJ Pipe Doctor

Shu Q.

I hired NJ Pipe Doctor to fix a leaking faucet. Their technician spent 30 minutes replacing two valves and water supply lines, and charged me $400. However, the leak was actually coming from the pull-out faucet, not the valves or supply lines. Even I could clearly see where the leak was when I checked under the sink afterward. Unfortunately, I was in a rush for an appointment and didn't verify the work before the technician left (my oversight). When I realized the leak was still there and called them back, they refused to acknowledge their mistake and insisted I pay another $300 in labor charges. I declined and decided to go with a different company instead. I will never use NJ Pipe Doctor again--poor service and dishonest business practices.

Maureen B.

So the Central air goes down and it is. Heat wave. They gave us an appointment and they assessed and gave us options and transparency on costs. Ed Rodgers was knowledgeable, personable and efficient. We will be able to sleep tonight . Highly recommend

mike g.

Dont call these people Bunch of Bozos that over charge and rip people off . Quality of their work sucks .

Sharlene D.

Last week Colin and Shawn came to look at a soil vent issue that no one seemed to know what to do with. Within 5 min Shawn diagnosed the issue and assured me it would fix the problem! And it did! Flushing a toilet with proper venting is music to my ears! These guys were great respectful, courteous and super knowledgeable!

Will definitely use them again!

Thank you NJ Pipe Dr!!

Scott H.

Had a sewer problem in August of 2023 . Had an absolute horrible experience. Do not recommend.

Amanda Z.

I typically only write reviews for exceptionally good or very poor service, and unfortunately for us this falls into the latter category. We have been stuck in a four-month nightmare with NJ Pipe Doctor including spiraling costs, delay after delay and poor-quality work. If I could go back in time, I would never have chosen to work with this company and felt compelled to warn others about our experience.

We initially hired NJ Pipe Doctor to fix an issue with our kitchen sink. While the plumber was here, we also asked them to look at our toilet as we were having a separate issue. The plumber Bryan advised us that we should replace our sewer line immediately as it was very old, damaged and could cause serious issues if left untreated. At the time of the work, we had a 2-week-old baby and Bryan assured us the work would be done quickly and we would not be without plumbing for long given our circumstances.

Our initial estimate seemed expensive but based on prior reviews we thought we were paying a premium for high quality and quick work. Almost immediately after the crew broke ground, we knew that was not the case. The one-day job turned into a three-day ordeal, while our house looked like a warzone with construction debris and dirt strewn all about.

While replacing the sewer line, the crew accidentally destroyed our water line and told us that required an emergency repair. We were told the issue was caused by a third party mistakenly flagging the water line, and that third party admitted fault and agreed to reimburse us for this part of the job. This water line added several thousand to our bill, which we agreed to under duress with the understanding that we would be reimbursed later. After several months, we were offered a paltry $288 settlement and left with the feeling that NJ Pipe Doctor padded the bill and took advantage of our situation.

After the initial three-day job, we had to repeatedly call NJ Pipe Dr back to our house to correct their work. I lost count how many times the plumbers failed to return phone calls, showed up hours late to appointments, or no-showed altogether after we cleared our schedules for their appointment. Most notably the first time it rained; water gushed into our basement around the sewer line hole for nearly 48 hours. The drilling of that hole also added several thousand to our initial estimate which still has me scratching my head. I have called several times over the past few months asking to speak with the owner of the company and have always been told that the owner is not involved in the business and I'm already speaking to the people in charge.

This work cost us upwards of $40,000 with very little covered by insurance, a significant increase over the initial estimate. This will go down as one of the most expensive purchases of our lives, and we can't believe we paid that much for the quality of service and craftsmanship that we received.

Editing to Add: (9/29/2023)
Unfortunately for us, the nightmare with NJ Pipe Doctor continues. NJ Pipe Doctor replaced the toilet in our primary bathroom during our 1st project. The job was not completed correctly, as the plumber did not secure the toilet with enough wax rings, causing a massive leak in our kitchen ceiling.

Of course, NJ Pipe Doctor said our bathtub was causing the leak because they would never install a toilet without the proper seal. But lo and behold, the remediation company confirmed the leak was coming directly from our toilet through infrared camera. We have been out of our home for a week as our kitchen ceiling needs to dry from the leak and be replaced.

NJ Pipe Doctor responded to my first review: ""Please call our office and we will make this right..."" For the record, NJ Pipe Doctor has never done the right thing in any scenario. They continue to place blame and not hold themselves accountable for the faulty work they have completed.

Plenty of other plumbing companies do good work, are honest, reliable, and act ethically in their business practices. NJ Pipe Doctor is not one of them!

Jay S.

horrible company the owner Ramiro and management not honest people they like to up the pricing for work to be done for small business owners, and the small business owners are at their mercy. Please do not employ this company. shame shame.

Steve H.

OK, so my super-power is stopping up a toilet. Usually I can clear it with dish soap and a plunger. Not this time. I tried the usual; liquid plumber; a snake. Nothing worked. So I called Ray at NJ Pipe Doctor, who has done some greta work for us, before. And he's cheaper than @#$%$&(). His associate , Joe, came [cute guy. Just sayin' ladies] and using a Professional Snake, cleared it in a minute. These guys are so good, the paperwork took longer than the job.

Laura P.

I have used NJ Pipe Doctor for different issues. First one was for a broken outside faucet. Ray was quick to respond and after assessing the situation sent someone out the next day to solve all the problems. Relocating the valve to a better location than the nearly impossible location under the sink, has been wonderful. Boy was I happy I had someone reliable and trustworthy to call for help when a pipe broke under the slab of my house. All the guys handled this disaster with professionalism and were so respectful. Trenching though to slab of my kitchen, I was kept informed throughout. They were punctual and let me know their plans as they progressed. They have since replaced valves, a faucet, pipes with all the expert skills they all seem to have. They explain the plan or options and are eager reassure you.
They are the BEST at all your plumbing needs. I would and have recommended NJ Pipe Doctor without hesitation or reserve. Integrity best describes NJ PIPE DOCTOR.

Rich P.

Call these ""experts"" if: you want a smart aleck with an attitude masquerading as a mechanic to show; who lacks basic knowledge of plumbing schemes; who comes unprepared for the job; and can't think ahead and has to make 3 trips back to the shop for parts and still charges for time; takes 5 hours for a 30 minute job; and still managed to botch the simple repair of a pinhole pipe leak in an exposed wall; is a complete and utter slob; can't be bothered answering questions; charges outrageous amounts of money. One star is generous.