Nigro & Son Water Well Systems

Ozlem S.

We have called the company later on a Friday, and Evan came early the next morning assessing our jet pump, pipes, location of well, etc. Jet pump was working almost 24/7 without stopping. Evan explained all the options from minimum work to maximum work with their pros and cons in detail. He also explained what can wait or not, which is one of the main reasons that I'd recommend his services because he did not steer us for the highest cost of services. On Saturday he fixed the immediate issue and we stated we'd decide which one of the options we'd pursue. Following Monday, issue worsened and we called him again late in the day and he came within hours. He put us in the schedule first thing the following morning, as the well had a leak which caused the old pump to work even harder. We decided to go with the med-to-long term solution of replacing jet pump with submersible. He explained every step of the work, what can be done in the future, what doesn't need to be done because of the relatively good condition of our well. He worked with our electrician to finish everything around the same time. More importantly, he was courteous, knowledgeable, treated us as ""people"" as opposed to ""just customers"" addressing every question and concern we had. He also followed up one day after the service to see if everything was ok. We'd recommend especially Evan, and the Thomas Nigro & Son Company any time.