Nickson Home Serivces

Mr. V.

This review is about their Installation through LOWES. NOT enough room to type every mishap but they were given 3 opportunities to put in a dishwasher in my mothers home, and they BIGLY FAILED ALL 3 Opportunities. Their phone and return call system is a hot mess and when they know you are calling they decline to answer your call ( I was informed they have caller ID, so if you choose to use them, have multiple numbers available to call from.) WORST INSTALLERS EVER ENCOUNTERED.BEWARE!!!

Main problem: THEY SET DATES AND TIMES THEY CANT KEEP. Had to return the dishwasher meant for my Mother. She was getting WAAY too stressed. So was I. I would give them MINUS stars, If that was an option.

Ryan D.

So I understand a lot of folks had a bad experience. It's possible they had a bad tech or someone who didn't take care, but I felt I had to put up a review since we had the complete opposite experience.

We had a dishwasher and microwave delivered and installed by these guys and it couldn't have gone more smoothly. We had a 4 hour window for their arrival and they came 30 min early! Almost too good to be true but they came early, installed everything correctly, tested everything out to make sure there weren't any leaks and couldn't have been more courteous. Whoever was working the South Philly route on 8/10/2021, great job!

This was via a purchase from Lowe's.

Ty W.

This company is the worst, so unprofessional. They came to my house with no paperwork, business cards, official documents. Despite paying for services, they tried to get $200 extra to be paid again for installation, stating they hadn't been paid by Lowes. These dudes drove off with appliances I paid for. They did not tell me they were leaving. I had no contact info for them or their office. I was just stuck without my money or my appliances.

The ""manager"" called to confirm the 3rd delivery for 8/11. After I told her I wanted to escalate the situation of the 2 prior times delivery came and left without installation which was paid for, she called Lowes to cancel delivery.

Essentially, I am not able to shop at Lowes anyone since they are the only 3rd party delivery and I refuse to work with your company again. Based on yelp this behavior and unprofessionalism is their standard.

If you are reading this and considering using them, DONT. Nixon Home Services is horrible, save yourself some time and money. Shop ANYWHERE ELSE

Betsy L.

They were awful. Do not use this company. They don't care about service, returning calls or actually doing their job. They left a double oven just sitting in our home because it doesn't fit -- however, they were the ones that measured the size we ordered. And, it actually does fit, but they won't come install.

Obviously they don't care about service since there are many other bad reviews. We are making sure Lowe's knows how bad they are so they don't keep using them for installations.

Anna S.

This was the most unprofessional experience ever. Bought a dryer from Costco. The installation was supposed to be performed between 1:30-5:30. The guy never showed up. Once I called and complained, all of the sudden the guy called and said he is 5 min away ( by their agreement they need to call 30 min in advance). I told the guy I just left and will be back and to wait to which is was rude and said no and just hung up. Disgraceful customer services

C L.

The worst. No customer service. They have missed multiple scheduled appointment times. Most people work and take off work to have things installed. This is a big deal when these days are wasted on installers who do not show up. I have lost faith in Costco as well. Costco customer service did not help either. Sad!

Steve S.

While their installers were courteous and cleaned up after their work, the scheduling system is totally inadequate. They missed two appointments due to (I think) over scheduling their installers. They did not let us know that they would miss their commitments until after the fact. The next time I buy an appliance through Lowes, I will insist that they contract with a different installation service.

Carter M.

Completely unprofessional, damaged my personal property. They don't return calls. I do not recommend them to anyone! So unhappy with them

Sandra L.

I would take away stars if I can. Contracted through Lowe's and they do not communicate with each other. 3 different contractors came on 3 separate occasions and the job is still not done. The first time was a detail for them to scope out the project so we would avoid all this back and forth but nope. The second time was supposed to install my range hood but they said Lowe's charged the incorrect amount and only told them it's a standard range hood installation and what we needed was a chimney range hood installation. Had to go through Lowe's again to pay the difference and make sure it's clearly documented that it was a chimney range hood installation. 3rd contractor came and said he was still told it's a standard and can't do it. This has been going on for weeks now.

Paul U.

Never showed up for a scheduled costco installation. No phone call with explanation. Costco Logistics unable to contact them. Thanks for wasting my time.