Nick's Plumbing & Air Conditioning Services

Mary B.

Horrible service! Did not show up when scheduled nor did they call to let me know. I would not recommend using them for anything. Thank goodness it was not an emergency.

Thuan V.

So I called nicks because they were referred to me by a friend, and made an appointment. The guy who came, Louis, was very knowledgeable. But he stated he couldn't do anything because I had two adjoining bathrooms and I would need a contractor to make a hole in my wall before he could assess the problem. He told me to text/email him the picture and he might be able to assess it from that. I hired a contractor the very next day. After making the hole we sent Louis the pictures but knowing that it was the weekend I kinda thought he wouldn't reply until Monday. Called the company Monday asking for him and the person who picked up said they would let him know we called. After a day of no response I called them again stating that I haven't heard from him. They said they would let him know and he would be calling me back. I know they have my number because every time I call, they ask for your number! Had to call another plumber to fix my leak. I guess a blessing in disguise.

When calling for an appointment the people on the phone were nice and professional. I will give them that.

A O.

We had them out a week ago to fix a back up in our master bath. We liked them because they seemed to do a good job installing a new water heater a few years ago. After my husband missed a half day of work and over $2000 later, we are having the same problem a week later. I called them and had an appointment in the afternoon. I had to take a half day off of work and, guess what...they never showed up. Worst of all, Brenda, the one who sets up the appointments was less than understsnding or had any sense of customer service. They finally sent someone out today, but guess what...the guys didnt have the right equipment to do the job. So, I called Brenda back asking to talk to a manager. So, far, no calls from anyone who gives a darn about their customers or referrals! We used to tell our friends to use them, but after this experience, unless a manager makes this right immediately, I will make it my mission to keep people from using this company!

Carol B.

My kids called this plumber to unplug a toilet the day of their Christmas party and he was there less than an hour, told them he had to remove the toilet, then rotorootered the drain from outside and charged them $600. Shameful!

C W.

Had an appointment scheduled between 8a-9a this morning (First Call). At 9:25a I called to find out when the tech would be here and they said that they would call me back. They never did. I called back at 10:00a and they said that the tech would be available in 45 minutes, maybe.

Janis M.

Drains in the house were backed up. Technician came out and ran the snake once and pulled out some tree roots. $258.00. I asked if he would run it again. Sure, for more money. Nevermind. Too expensive for service provided.

Kelly M.

I have been waiting 2 days for them to come out and fix my toilets. They do not call to let me know where and what time. I would find someone else before wasting your time with these people. They have 0 sense of customer service and are over priced!

Nicole S.

NEVER AGAIN! If I could give this business 0 stars, I would. They are extremely expensive, quoted a low price over phone, then came out and charged $800 over quote...not to mention, they didn't even tell me they were proceeding with this extra work. I would NOT recommend this company as they have deceptive business practices.

Drew P.

Review note: We did not have repairs preformed by Nicks, only inspections.

However, I do want to inform/warn others that they do not work well with other companies and were very inconsistent when we dealt with them when selling our house.

Long story short, the buyer used Nicks to inspect our home and they found a leak below our pier and beam home. When we were notified of this we had another company come out the next day to fix the issue. We did not use Nicks because we have used them to quote repairs in the past and they always came up significantly higher than other local companies. Sure enough, we got the leak fixed for a third the cost of Nicks quote. The invoice was sent to the buyer to show them the work had been complete. I am not sure if Nicks was mad that we got it done cheaper or if they were just ignorant, but they told the buyers this:

"Replaced fitting with new fernco flexible coupling. Richard stated that fernco is an illegal substance and should only be used in the dirt outside of the house. Richard also stated that sewage would be present underneath the house since the pipe was damaged and that water was leaking. There was sewage present during inspection and during the estimate administered by Luis from Nick's Plumbing."

The "illegal" claim by Nicks was reckless as they had not seen the work first hand. If they had, they would know that it was used in the dirt out side the house. After consulting multiple plumbers around town, they concluded that the work we had done was standard and not in any way illegal.

In regards to the sewage, we were told by 2 different companies that the leaking line was clean water and there was no sewage present. When we asked Nicks to come out and give us further information regarding the sewage, we were told by their staff there was no sewage. Nicks giving two different stories was very frustrating for the parties involved in the home sale.

Nicks caused a complete mess and led to unnecessary complications in the buying/selling process. I strongly recommend people stay away from Nicks for home inspections.

If money is not an issue and you are doing repairs on your own home, than I do not have anything against Nicks.

Ashley M.

Superior service! We had a clogged toilet and it being our only toilet with a pregnant employee, you can imagine how urgent it was to get it fixed.They came out the same day (within 20 minutes!!!) and was able to fix the problem in no time!!!!! I would highly recommend Nick's Plumbing. They were very knowledgeable and were able to fix the problem without breaking the bank. They are truly a lifesaver!