Nichols Mechanical

Lachlan M.

This Company was assigned to me by my Home Warranty Co. For a plumbing issue.
As I had two blocked toilets. (This information was of course given to Nichols Mechanical at the time of the service request...)

Well.. The Tech arrived and went into the bathrooms, looked at the blocked toilets. ( BTW. Clear water.) Took a couple of Pics. Then proceeded to tell me he did not have a Drain Snake /Cleaner with him !!!
This of course was ridiculous ..

After a short conversation with the Tech !! He made another appointment for the next morning to bring the proper equipment to clear the stoppage.. Also by this time the water had seeped into the tub..

Next Day.. He appeared and began to try and clear the stoppage.. After about an hour of work .. He told me he could not clear the problem.... By this time my confidence with this Tech was gone!!

And now as I have totally lost all Confidence in this Co. Due to the Lack of Professionalism and Service. I now know have to start from scratch to get my Problem Resolved !!

Ohh ! Just to let you know . His conclusion was that I had a Real Big issue ...
And that his Co. could fix for $5,600.. With no Proof at all ie. (Running a camera down the Drain ! ) Can anyone say Rip Off !!

In closing Be Aware of Nichols Mechanical.

RJ M.

First American Home Warranty selected this contractor to evaluate and provide a work order for a major plumbing leak that flooded the basement in my rental property in Verde Valley. Over 1 month after the initial contact, Nichols failed to produce any estimates to FAHW. During that month, I actually authorized Nichols to install the damaged hot water heater in order to honor and secure a guest booking for the property. I was up-charged ($4500 for heater and install) due to my desperation to get the house useable again (I take full responsibility for this decision but still was taken advantage of by Nichols). After that install, there was no noticeable attempt by Nichols to assist in the additional plumbing repairs. In fact, during one contact, I was told that they closed the claim from First American, which I promptly requested them to continue. Subsequently, another contractor has been contacted due to the lack of follow-up and contact from Nichols. If they are assigned for your repairs, request another contractor that might provide better follow-up and customer service.

Conor H.

Home warranty company assigned them to us for our ac, called me promptly to schedule the appointment. Then when the day came they called and had to reschedule. Then when the time for the next appointment came they called to reschedule again and I just decided to try and get someone else out.

Deborah G.

This company is garbage. If you have First American home warranty as your home warranty company for A/C, heating, or plumbing in Northern Arizona be prepared to be assigned and have to deal with the owner of Nichols Mechanical, Dave. If anything, he is definitely one of the top 2 in his area! Top 2 most incompetent business owner I've ever encountered, and he throws the top 2 biggest adult temper tantrums I've ever encountered. Also be prepared for his company to refuse to provided you with detailed invoices on the ""additional"" items you are being charged for outside of your warranty, and be prepare to have him cancel your service request after he has the temper tantrum for being questioned. He knows customers have to start the claim process over again with First American after he cancels the order, causing you further delays. Hopefully he has put me on his list of customers to NEVER service again through First American and declines any service requests I submit through my home warranty so I don't ever have to deal with this sideshow ever again!

Jeff B.

Nichols was referred to us by our home warranty company for issues with our tankless water heater. In the event you don't want to read the details below the BOTTOM LINE IS THAT I WOULD NEVER EVER RECOMMEND THEM TO ANYONE AND IT WAS THE WORST SERVICE I HAVE EVER EXPERIENCED! They came out on July 6 to inspect the water heater. Very nice guy and explained in detail the issue and next steps relative to dealing with the home warranty. That is where the good part of this review stops. Over the next 18 days I contacted them repeatedly to find out the status of the proposal and cost to the home warranty company. Every time I called they had to follow up with the individual who came to our house to see if they had submitted the proposal to the home warranty company yet. I don't recall ever getting a follow up call from them to tell me the status. Rather I had to continually call them back for an update. As I loudly complained after about 2 weeks of nothing happening the response was that they would likely need to get the owners involved in this situation, which I was glad to hear. However, never heard from them. When I followed up once again no one answered so I called the home warranty company for the first time on July 20 to see if they had received anything from Nichols yet. They had not......unbelievable! They said they would reach out to them directly. I contact Nichols on Monday, July 24 who tells me that the warranty company cancelled the request! Are you kidding me. So I call the home warranty company who informs me that since they had never heard or received anything from Nichols they cancelled the request for their services. THANKS NICHOLS FOR WASTING MY 19 DAYS. NOW I GET TO START OVER! Oh, did I mention that not once did they apologize or say they are sorry. FUMING MAD IN AZ!

Dave L.

Called Nichols Mechanical to reattach some ducting that came loose during a roofing job as well as an HVAC inspection. The technician Wyatt arrived on time and was very professional throughout the job. He even gave me some advice on maintenance I could do to help keep our system running smoothly. I will not hesitate to call Nichols again for any HVAC issues I may have in the future. Job was completed perfectly and at a reasonable price.

Sean W.

Referred to Nichols by our Home Warranty company. They tracked down a hard to find control board in the middle of summer and got our Sedona AC up and running.

Used Nichols again to troubleshoot ""ventilation issues"" at our Page Springs property. Owner David was on the job and actually helped us identify the culprit and even made the non hvac repair, great customer service

Used Nichols a 3rd time for a kitchen recirculation hood installation. Not only did they install and wire the unit but they built us a custom duct that looks absolutely incredible in the house.

Hands down the best HVAC company in the VV

Susan K.

My experience with Nichols Mechanical was miserable. On 2/3/23 at 4:45pm, my water heater was leaking. I called my homeowner warranty company and they assigned Nichols. I contacted them to see when I would be on the schedule and informed them I was leaving the country for a week. they were responsive and helpful, but not able to get me on the schedule until 2/10. I advised them I wouldn't be back home until 2/11 and would appreciate being put on the schedule then. when I got back into the country, I had several messages from one of the staff advising me they wanted to schedule my service. I spoke to them and asked if they received my request to be put on the schedule for 2/11. the staff member said he knew nothing about that. so now I had to wait unite Monday before they knew anything further, including whether the home warranty company had shipped them the water heater. Monday morning I had to call them to get an update. The staff member told me that the home warranty company had not received the claim information they submitted. the staff member placed blame on the home warranty company for not receiving their submission. after several more calls to their office, they told me the claim was processed and they will be able to get the water heater in a week or so and then put me on the schedule. This was because they are a remote store and all items are
shipped to a
warehouse which they only go to once a week. On top of all that, the owner told the home warranty company that he would be charging me $1350 for other parts not covered by the warranty. when I inquired, he told me that I needed all theses additional valves. when I asked additional questions, he said that he does not make any money on this warranty job. so he was basically up charging me to make the job profitable for him.

I called a local plumber who said he would pick up an industrial quality water heater and be at my home in 60 minutes. Total cost $1250. I chose the cash out option from the home warranty, which was $468. shame on Nichols Mechanical

Robert I.

Ordered the wrong unit.

Their tech Andrew first visit was in the morning, for about 10 minutes, when he told me it was a simple fix. Lint was on the ignition starter and was not communicating with the unit. The fix lasted about 10 minutes. I called their office and Siearra said that Andrew was already too far and would have to return in the afternoon. When Andrew showed up for the second time, he informed me that it was the mother board on the unit, was shorted and it had to be ordered.

When I asked how long he thought it would take, Andrew told me it would be in at the end of the week, and he would be back to install it. When I called on Friday, I was told that they were not sure if the part was delivered and would have to call me back. That never happened so I called on Monday morning to hear that it snowed and that their parts guy did not show up. So, I called Tuesday morning and was told that they had the part and would be at my house by 11am, Then I got a call back saying that this needed to be rescheduled and he would not be able to get there between 1pm and 3pm.

At 3pm Andrew called me and said he will not be able to get their until 3:30pm. When he showed up, he said that it would take about 10 minutes to install the board. Shortly after that Andrew says that the company ordered the wrong part and that they might have the part at the shop. I ask him to call the company to check and his reply was NO ONE is at office 4:40pm and everyone had left for the day, and that he was going to do me a ""SOLID"" and check in the morning to see if they had one. Not sure why I would need a favor when I am the customer.

Told me that he would call me by 8:30 am the next day to let me know and to see if he could fit me into his schedule. Well, that happened either way.

This company is very unprofessional, and Andrew was very rude when I asked him if he would send me the tracking # so that I could check the progress of the part. Told me that it is against company policy.

Jill P.

I want to give David with Nichols Mechanical a shout out! What great customer service! Another company came out to this morning to fix our air conditioner and it already wasn't working again when we got home from work! I called them right away before 4 o'clock and they didn't answer the phone! Then at 4:17 I tried again and of course their closed! I already waited for the company to come since last Saturday! Anyways I called my home warranty company to tell them to dispatch another company that'll come sooner but they said they just dispatch and it's up to the independent contractors to schedule when they come out so I called them all and found David with Nichols mechanical (the owner himself) willing to come out tonight on his way home from picking up groceries at Costco. He worked until 8 tonight in the dark to get us up and running! So far so good! Funny thing is he just replaced the same thing the company this morning replaced so either it was a faulty compressor fan motor or the company replaced it with a used one that didn't work long! I'm not sure what happened but I sure am excited that David came to the rescue! I truly appreciate him working late when no one else would and got us going! It's been so hot in our house for a week! I'd recommend this guy to everyone! He literally was fixing ours and talking to one of his technicians helping him to fix another unit somewhere else! This guy is my hero tonight and I hope he has a blessed weekend! He literally put his food on ice in order to help us before heading back home to cottonwood! What a great guy! I'll request him next time! Here's to getting some sleep tonight with air! If you need any work done please give this guy a call! His name was David Nichols with Nichols Mechanical! His wifes name was Desiree and was very pleasant to speak with as well! I'm calling my old republic home warranty company tomorrow to let them know this company was wonderful to work with and he came after hours even just to get us running which old republic has contracts with companies so most won't come after hours cuz they don't get paid anymore which is why I want to throw people his way because he deserves it and in my opinion went above and beyond! That's what'll make him stand out above the rest!