Nichols Mechanical

Kathleen D.

Horrible company wants to leave you in summer desert, without air for over 3 days,
Supposably waiting for approval, and tech tells me the night before that they would have to special order my part, they dont carry it. They were very nasty and unprofessional. But yet other companies take care of you same day. 2 to 3 hours. It's fixed. If you read the low stars on some people and go to BBB . See complaints, you will see how rude they talk to customers.
Next day with new company.
Wow, like I said, I now have my new air conditioner back working took sunshine , air conditioning only less than 2 hours to fix, and were polite , knowledgeable, and explained everything they were doing this !! Companys like Sunshine give businesses a great name, and happy customers. !!

Melissa R.

See my review on Jungle Cat air conditioning for my story leading up to being referred to Nichols Mechanical by my home warranty. Initially when I got their call to schedule a time for them to come out, they told me it would be a week out. I told them I understood how busy everyone is right now but that it was still really upsetting because of the Jungle Cat experience and the home warranty rep promising me she had called ahead before assigning me to them. The warranty rep had guaranteed me that they would be out in 24-48 hours. Susan said that they had not asked them to be out that soon and would have told them it wasn't possible (I believe her, the customer service with my home warranty has been as HORRIBLE as my experience with Jungle Cat). She was so kind and understanding of my situation (add to everything that happened in the week prior to this, I have a family of 6 with a 2 yr old and one on the way and I am a very high risk pregnancy as it is. None of this seemed to make a difference in how I was treated leading up to this, and on the hottest week of the year with 100+ temps) and was able to get a report in to my home warranty SAME DAY after hearing me out! I just got a call from her saying to check my email. Not only did they service me same day, but they got my warranty to approve REPLACING my AC, when I was sure the warranty was going to do everything they could to not replace it! I legit cried when she told me the news. Such wonderful customer service! Susan is an angel and I highly recommend this company to anyone!

Todd S.

Dave at Nichols Mechanical is awesome and comes through with great execution! I received a call from my renter indicating the cooling was not working and Dave came out the next day and determined all possibilities. In this scenario we had a solution to cool the place with portable units until a replacement could happen, which was the next day!. The turnaround time was superb! I really like the customer service and the ""can do spirit"" that Dave has. If you need HVAC help call Nichols Mechanical. I hope to work with Dave again! Todd Singleton

Jennifer P.

Absolutely terrible customer service. Nichols was apparently hired by our contractor as a subcontractor to install a water heater. A basic install that Nichols turned into much more than a basic install. . While the employee that did the work at our home was pleasant, he installed the water heater incorrectly. The hassle and attempts to get owner, I think his name is Dave, to discuss with us, the owners of the property were unsuccessful. Staff said they would pass on my request for a return call. When this didn't happen after 3 attempts, I was told by staff that the general contractor told them not to talk to us. I never received a call back from Dave to get answers to my questions. So, not only is it terrible customer service, it's terrible work as well. Buyer beware.

Norbert T.

This company was hired by my Home Warranty Co. to replace a defective AC/Heat Unit. The tech showed up and confirmed the replacement. That was the last we heard from them. Called to check in and was told they were waiting for the unit that was still on order. 3 months later, after several calls, was told again ""No, we do not have the replacement unit"", so I called the Insurance Co and the agent checked and said, ""Yes, the unit had been delivered."" He put me on hold and called the exact same person who had just told me that they DID NOT HAVE the unit, and was told that Yes, they DID HAVE the unit. UGGGGH!! How many times can you get contradictory stories before blowing your stack? I called the installer company rep again and she said I needed to pay extra for some installation fee difference. I again ask if they had the unit at their location and she said ""No they were still waiting for it"" . So I blew my stack. I ask to speak to someone else but she said she was the office manager and I couldn't talk to anyone else. The Insurance CO. then called and said that they now refuse to do the work because I was obnoxious on the phone. Get this! They were returning the unit to the supplier! The unit that they never received! THANK GOD! I was rid of them and their constant misinformation and down right ignoring the work order for 3 months. NEVER once did they initiate a call to me to update me on the progress of the job. A new company has been reassigned to do the job. Check the other reviews, notice how many 1 star rating they have and then decide for yourself.

Lachlan M.

This Company was assigned to me by my Home Warranty Co. For a plumbing issue.
As I had two blocked toilets. (This information was of course given to Nichols Mechanical at the time of the service request...)

Well.. The Tech arrived and went into the bathrooms, looked at the blocked toilets. ( BTW. Clear water.) Took a couple of Pics. Then proceeded to tell me he did not have a Drain Snake /Cleaner with him !!!
This of course was ridiculous ..

After a short conversation with the Tech !! He made another appointment for the next morning to bring the proper equipment to clear the stoppage.. Also by this time the water had seeped into the tub..

Next Day.. He appeared and began to try and clear the stoppage.. After about an hour of work .. He told me he could not clear the problem.... By this time my confidence with this Tech was gone!!

And now as I have totally lost all Confidence in this Co. Due to the Lack of Professionalism and Service. I now know have to start from scratch to get my Problem Resolved !!

Ohh ! Just to let you know . His conclusion was that I had a Real Big issue ...
And that his Co. could fix for $5,600.. With no Proof at all ie. (Running a camera down the Drain ! ) Can anyone say Rip Off !!

In closing Be Aware of Nichols Mechanical.

RJ M.

First American Home Warranty selected this contractor to evaluate and provide a work order for a major plumbing leak that flooded the basement in my rental property in Verde Valley. Over 1 month after the initial contact, Nichols failed to produce any estimates to FAHW. During that month, I actually authorized Nichols to install the damaged hot water heater in order to honor and secure a guest booking for the property. I was up-charged ($4500 for heater and install) due to my desperation to get the house useable again (I take full responsibility for this decision but still was taken advantage of by Nichols). After that install, there was no noticeable attempt by Nichols to assist in the additional plumbing repairs. In fact, during one contact, I was told that they closed the claim from First American, which I promptly requested them to continue. Subsequently, another contractor has been contacted due to the lack of follow-up and contact from Nichols. If they are assigned for your repairs, request another contractor that might provide better follow-up and customer service.

Conor H.

Home warranty company assigned them to us for our ac, called me promptly to schedule the appointment. Then when the day came they called and had to reschedule. Then when the time for the next appointment came they called to reschedule again and I just decided to try and get someone else out.

Deborah G.

This company is garbage. If you have First American home warranty as your home warranty company for A/C, heating, or plumbing in Northern Arizona be prepared to be assigned and have to deal with the owner of Nichols Mechanical, Dave. If anything, he is definitely one of the top 2 in his area! Top 2 most incompetent business owner I've ever encountered, and he throws the top 2 biggest adult temper tantrums I've ever encountered. Also be prepared for his company to refuse to provided you with detailed invoices on the ""additional"" items you are being charged for outside of your warranty, and be prepare to have him cancel your service request after he has the temper tantrum for being questioned. He knows customers have to start the claim process over again with First American after he cancels the order, causing you further delays. Hopefully he has put me on his list of customers to NEVER service again through First American and declines any service requests I submit through my home warranty so I don't ever have to deal with this sideshow ever again!

Jeff B.

Nichols was referred to us by our home warranty company for issues with our tankless water heater. In the event you don't want to read the details below the BOTTOM LINE IS THAT I WOULD NEVER EVER RECOMMEND THEM TO ANYONE AND IT WAS THE WORST SERVICE I HAVE EVER EXPERIENCED! They came out on July 6 to inspect the water heater. Very nice guy and explained in detail the issue and next steps relative to dealing with the home warranty. That is where the good part of this review stops. Over the next 18 days I contacted them repeatedly to find out the status of the proposal and cost to the home warranty company. Every time I called they had to follow up with the individual who came to our house to see if they had submitted the proposal to the home warranty company yet. I don't recall ever getting a follow up call from them to tell me the status. Rather I had to continually call them back for an update. As I loudly complained after about 2 weeks of nothing happening the response was that they would likely need to get the owners involved in this situation, which I was glad to hear. However, never heard from them. When I followed up once again no one answered so I called the home warranty company for the first time on July 20 to see if they had received anything from Nichols yet. They had not......unbelievable! They said they would reach out to them directly. I contact Nichols on Monday, July 24 who tells me that the warranty company cancelled the request! Are you kidding me. So I call the home warranty company who informs me that since they had never heard or received anything from Nichols they cancelled the request for their services. THANKS NICHOLS FOR WASTING MY 19 DAYS. NOW I GET TO START OVER! Oh, did I mention that not once did they apologize or say they are sorry. FUMING MAD IN AZ!