Nichols Mechanical

Sean W.

Referred to Nichols by our Home Warranty company. They tracked down a hard to find control board in the middle of summer and got our Sedona AC up and running.

Used Nichols again to troubleshoot ""ventilation issues"" at our Page Springs property. Owner David was on the job and actually helped us identify the culprit and even made the non hvac repair, great customer service

Used Nichols a 3rd time for a kitchen recirculation hood installation. Not only did they install and wire the unit but they built us a custom duct that looks absolutely incredible in the house.

Hands down the best HVAC company in the VV

Susan K.

My experience with Nichols Mechanical was miserable. On 2/3/23 at 4:45pm, my water heater was leaking. I called my homeowner warranty company and they assigned Nichols. I contacted them to see when I would be on the schedule and informed them I was leaving the country for a week. they were responsive and helpful, but not able to get me on the schedule until 2/10. I advised them I wouldn't be back home until 2/11 and would appreciate being put on the schedule then. when I got back into the country, I had several messages from one of the staff advising me they wanted to schedule my service. I spoke to them and asked if they received my request to be put on the schedule for 2/11. the staff member said he knew nothing about that. so now I had to wait unite Monday before they knew anything further, including whether the home warranty company had shipped them the water heater. Monday morning I had to call them to get an update. The staff member told me that the home warranty company had not received the claim information they submitted. the staff member placed blame on the home warranty company for not receiving their submission. after several more calls to their office, they told me the claim was processed and they will be able to get the water heater in a week or so and then put me on the schedule. This was because they are a remote store and all items are
shipped to a
warehouse which they only go to once a week. On top of all that, the owner told the home warranty company that he would be charging me $1350 for other parts not covered by the warranty. when I inquired, he told me that I needed all theses additional valves. when I asked additional questions, he said that he does not make any money on this warranty job. so he was basically up charging me to make the job profitable for him.

I called a local plumber who said he would pick up an industrial quality water heater and be at my home in 60 minutes. Total cost $1250. I chose the cash out option from the home warranty, which was $468. shame on Nichols Mechanical

Robert I.

Ordered the wrong unit.

Their tech Andrew first visit was in the morning, for about 10 minutes, when he told me it was a simple fix. Lint was on the ignition starter and was not communicating with the unit. The fix lasted about 10 minutes. I called their office and Siearra said that Andrew was already too far and would have to return in the afternoon. When Andrew showed up for the second time, he informed me that it was the mother board on the unit, was shorted and it had to be ordered.

When I asked how long he thought it would take, Andrew told me it would be in at the end of the week, and he would be back to install it. When I called on Friday, I was told that they were not sure if the part was delivered and would have to call me back. That never happened so I called on Monday morning to hear that it snowed and that their parts guy did not show up. So, I called Tuesday morning and was told that they had the part and would be at my house by 11am, Then I got a call back saying that this needed to be rescheduled and he would not be able to get there between 1pm and 3pm.

At 3pm Andrew called me and said he will not be able to get their until 3:30pm. When he showed up, he said that it would take about 10 minutes to install the board. Shortly after that Andrew says that the company ordered the wrong part and that they might have the part at the shop. I ask him to call the company to check and his reply was NO ONE is at office 4:40pm and everyone had left for the day, and that he was going to do me a ""SOLID"" and check in the morning to see if they had one. Not sure why I would need a favor when I am the customer.

Told me that he would call me by 8:30 am the next day to let me know and to see if he could fit me into his schedule. Well, that happened either way.

This company is very unprofessional, and Andrew was very rude when I asked him if he would send me the tracking # so that I could check the progress of the part. Told me that it is against company policy.

Jill P.

I want to give David with Nichols Mechanical a shout out! What great customer service! Another company came out to this morning to fix our air conditioner and it already wasn't working again when we got home from work! I called them right away before 4 o'clock and they didn't answer the phone! Then at 4:17 I tried again and of course their closed! I already waited for the company to come since last Saturday! Anyways I called my home warranty company to tell them to dispatch another company that'll come sooner but they said they just dispatch and it's up to the independent contractors to schedule when they come out so I called them all and found David with Nichols mechanical (the owner himself) willing to come out tonight on his way home from picking up groceries at Costco. He worked until 8 tonight in the dark to get us up and running! So far so good! Funny thing is he just replaced the same thing the company this morning replaced so either it was a faulty compressor fan motor or the company replaced it with a used one that didn't work long! I'm not sure what happened but I sure am excited that David came to the rescue! I truly appreciate him working late when no one else would and got us going! It's been so hot in our house for a week! I'd recommend this guy to everyone! He literally was fixing ours and talking to one of his technicians helping him to fix another unit somewhere else! This guy is my hero tonight and I hope he has a blessed weekend! He literally put his food on ice in order to help us before heading back home to cottonwood! What a great guy! I'll request him next time! Here's to getting some sleep tonight with air! If you need any work done please give this guy a call! His name was David Nichols with Nichols Mechanical! His wifes name was Desiree and was very pleasant to speak with as well! I'm calling my old republic home warranty company tomorrow to let them know this company was wonderful to work with and he came after hours even just to get us running which old republic has contracts with companies so most won't come after hours cuz they don't get paid anymore which is why I want to throw people his way because he deserves it and in my opinion went above and beyond! That's what'll make him stand out above the rest!

Richard C.

I would not use this company. They were hired by my home warranty company Fidelity National Home Warranty (Walnut Creek CA). They completely falsified their reporting, claiming my dog urinated on my AC unit and that would jeopardize our chances of having the home warranty company pay to replace the unit. Our guard dog is never off a leash and we would never allow him to urinate on our air conditioner. I wonder if Nichols is getting some kind of kick back?

Jean S.

Wyatt came out and serviced (and fixed) our LG mini split within 40 minutes of arriving. He is awesome! I had called them after hours on Monday. They had it fixed it by mid-afternoon on Wednesday.

Their office personnel were awesome too! Very courteous.

Their pricing was reasonable and as expected. I won't hesitate to call them in the future.

Melisa S.

Let me talk about Bruno ;0) Sorry no seriously, Bruno was quick to figure out the problem, courteous and professional!
This was my first time dealing with Nicolas Mechanical for my Air conditioner and yes I was on day 3 with no air with the hottest day at 116, I had to accept the fact that it was probably harder to get someone out over the weekend :0( and had to wait till Monday Desiree helped to get my appt scheduled. Having no air was the worst but come Monday they made it happen and got Bruno out to get our air conditioner fixed, just glad it was not 1 week :0) ........THANK YOU!

Kathleen D.

Horrible company wants to leave you in summer desert, without air for over 3 days,
Supposably waiting for approval, and tech tells me the night before that they would have to special order my part, they dont carry it. They were very nasty and unprofessional. But yet other companies take care of you same day. 2 to 3 hours. It's fixed. If you read the low stars on some people and go to BBB . See complaints, you will see how rude they talk to customers.
Next day with new company.
Wow, like I said, I now have my new air conditioner back working took sunshine , air conditioning only less than 2 hours to fix, and were polite , knowledgeable, and explained everything they were doing this !! Companys like Sunshine give businesses a great name, and happy customers. !!

Melissa R.

See my review on Jungle Cat air conditioning for my story leading up to being referred to Nichols Mechanical by my home warranty. Initially when I got their call to schedule a time for them to come out, they told me it would be a week out. I told them I understood how busy everyone is right now but that it was still really upsetting because of the Jungle Cat experience and the home warranty rep promising me she had called ahead before assigning me to them. The warranty rep had guaranteed me that they would be out in 24-48 hours. Susan said that they had not asked them to be out that soon and would have told them it wasn't possible (I believe her, the customer service with my home warranty has been as HORRIBLE as my experience with Jungle Cat). She was so kind and understanding of my situation (add to everything that happened in the week prior to this, I have a family of 6 with a 2 yr old and one on the way and I am a very high risk pregnancy as it is. None of this seemed to make a difference in how I was treated leading up to this, and on the hottest week of the year with 100+ temps) and was able to get a report in to my home warranty SAME DAY after hearing me out! I just got a call from her saying to check my email. Not only did they service me same day, but they got my warranty to approve REPLACING my AC, when I was sure the warranty was going to do everything they could to not replace it! I legit cried when she told me the news. Such wonderful customer service! Susan is an angel and I highly recommend this company to anyone!

Todd S.

Dave at Nichols Mechanical is awesome and comes through with great execution! I received a call from my renter indicating the cooling was not working and Dave came out the next day and determined all possibilities. In this scenario we had a solution to cool the place with portable units until a replacement could happen, which was the next day!. The turnaround time was superb! I really like the customer service and the ""can do spirit"" that Dave has. If you need HVAC help call Nichols Mechanical. I hope to work with Dave again! Todd Singleton