NexLvl Services

Autumn K.

Went to Lowes to buy a water heater and set up delivery and installation of said equipment. The nice ladies at the Lowes Service desk said, ""Oh, here! Call this number or go online, and 'Next Level' will handle everything."" Now I've got to include the fact that the old water heater was setting off our CARBON MONOXIDE alarms. Windows had to be open even on these 39 nights up here in Dewey.
So I went home, called the number, and got a recording. Left my vitals. Then, I went online to NexLvl.com and filled out the form... and waited. I called 3 days later and got the bogus excuse that they had tried calling but had a wrong number. I had filled the form out Online. The first thing the form wanted after my name was my Email Address. But they didn't respond. I tried one more time and got a hang-up. Then it occurred to me! LOWES IS A CORPORATION, NOT A LOCAL BUSINESS! That's when I quit chasing Lowes and NexLvl and called a local plumber! LOCAL=SAME DAY SERVICE. LOCAL MEANS: The money stays in the community. No more big box stores for me!

Wendi Y.

Do not waste your money. This company has incompetent staff, that charges for services they haven't done. I hired to drain my pool, balance chemicals, and clean the filters. My pool was drained and flooded my yard and the neighbor's. I was charged for filter cleaning that wasn't done. My chemicals were never balanced, and we cannot use the pool due the chemical unbalance. I am trying to get this situation resolved, but all I'm getting is an invoice for thousands of dollars.

Matt S.

I would highly recommend NOT using this company for pool service. The first visit a tech came out and inspected the pool and it had turned slightly green. He quoted me $170 a month for weekly service which eventually we agreed on $150. He did zero work and assigned someone on his team to come out next week. When the pool guy came out for 1st service he complained to me that he didn't know my pool was green and my pump was leaking and was upset the pool was not prepped for him. I proceeded to get a quote to fix the leak and they recommended I change the sand in the Hayward sand filter. They quoted me $425 for for parts and labor for leaks and sand filter. When the scheduled tech came out he informed me the sand didn't need to be changed out and he proceeded to fix the leaks. They removed $50 cost off the invoice for not working on the sand filter. After 5-6 weeks of service my pool was completely murky and they told me I need to change the sand on my sand filter again. They sent another tech out and wasted more time. He said ""I should've done the work when I fixed the leaks"". I asked for another quote thinking it would be less since they didn't need fix the leaks and replace O-Rings. I received a quote for $985!!! Which is more than double the quote I received 30 days prior. Basically ripping me off! I guess my sand filter is like a fine wine and gets more expensive a month later. I WOULD NOT USE THIS COMPANY and they accomplished zero in 6 weeks of service over 8 visits to my house. Big Thumbs Down.

Sean K.

NexLvl has been working on some sewer issues in my community and they have been great! On time, great communication, and very professional!

Rebecca V.

Recently had a new water heater installed by NextLvl Services through Lowes. My water heater was over 10 years old and had not been properly installed. The new water heater required additional work because of the poor placement of the old heater. So, I was so pleased not only to have a new water heater but glad that NextLvl installers were able to get the issues worked out. I had to reschedule which was not issue for me since I had to get some of the work approved by my HOA. Chris, Calvin and Sal were so friendly and professional. These guys worked so hard though it must have been over 100 degrees in my garage. I am so glad I found a new plumbing company and I've reached out to them to have additional work done next week. Such a nice crew! Thank you Scott for having so much patience with me. You all are so appreciated.

G M.

Contacted NEXLVL on a Saturday morning and had a new water heater installed within hours. Huge thanks to Mike B for the great service and quality installation. He was extremely professional and informative throughout the entire process. Would highly recommend this company for anything plumbing related.

Lisa S.

Calvin and Thomas did a great job yesterday repairing a water leak in my daughters Water Heater. They we're both very professional and knew exactly what the problem was right away, and got right to work! The issue has been resolved, letting me know exactly what they were doing through the whole process. Thank you to both of you, and to Nexlvl Services. I would highly recommend them and this company to anyone that needs.

Janae T.

I needed a new water heater and I ordered one from Lowe's they called me right away to schedule the install they are very courteous
They even called me the morning to let me know they were on their way within just a few minutes Cien showed up. He installed my water heater very quickly he was very kind and courteous and he even cleaned up the water that had leaked in my outdoor shed where the water heater was located he did an excellent job I highly recommend NexLvl services.

Mandy R.

I'm a portfolio manager that oversees mostly all condominium communities. I always have multiple issues due to main water line breaks, water shut off valve needing to be replaced, backflow testing/repairs and conversion from a boiler to a tankless water heater. Jason will walk you through everything, keep you informed, answer anytime of the day, and help save money when able. Phenomenal barely describes them- highly suggest you try them. You won't be disappointed.

Fred B.

Had great service from Cien when our hot water heater died. He kept us informed all the way through the process and was the most professional plumber we have used over the years.