NexGen HVAC & Plumbing

Jody M.

Ramos Omar came to service our A/C unit today. He was very professional,on time, courteous and explained everything in detail.

Kay P.

I purchased a new air conditioning unit and a hot water heater last April. When I called was something wrong with the water heater I was getting no hot water they told me it was gonna be $800 to replace the upper and lower elements which are parts you can purchase at Home Depot or Lowe's for $13 each.

Needless to say, I had somebody else repair it and found out there was other things wrong as well with the first installation. Also that Nexgen never took disposed of the old water heater from off my roof.

It took two days for someone to call me back concerning that problem but they did send four technicians out the next morning to remove it which should've been done a year and four months ago. Not happy I'll never call them again.

Kristen L.

Contacted them since August 16. Kassandra asked my numbers so they will call me back but never did.

Michelle C.

I called them for an after hours emergency call as my a/c was out in the heatwave. All the operator cared about was getting my email address and physical address. Said a tech would be calling me right away. It's been over 12 hours now and nobody bothered calling. I didn't want to call another company because I own a small business and didn't want someone to take their time to call just to cancel on them. She assured me someone would be not only calling me but would be out the same night. BUT THEY NEVER CALLED AT ALL. I found it funny the operator didn't even ask for my number but figured she had my caller Id.

Needless to say: DONT BOTHER WITH THEM. THEY ARENT A 24 HOUR EMERGENCY SERVICE....unless some lady answering phones is going to magically cool your house down. SHE COULD HAVE AT LEAST SAID NOBODY WAS AVAILABLE!!!

12 HOURS LATER I finally called another company and they were here in 30 minutes and fixing it now.

Too bad they do business like that. I'm a cash paying customer and if I needed an entire new unit I wouldn't have cared. I just needed my house cooled off. Just another corporate company with no customer service.

Now they keep calling me nonstop with ROBOCALLS illegally trying to sell their ""special promotions"". They can call when you don't need them. And why would I want their service when I have a brand new unit? I have called them twice to take me off of their list, yet they continue to call. I'm just going to take them to the authorities as I have all robocalls saved on my voicemail.

Edit: to the owners response, you absolutely advertise emergency services, open 24 hours. See enclosed pictures. Also, if you'd like to argue to robocall telemarketing is not illegal, especially harassment non stop, when on the DNC......we will see won't we!

Joseph S.

Requested a tune-up and a/c service
Tech. Ruben Sr showed up very friendly and professional. Pleasant to talk to and very knowledgeable in his profession. The price for this service can't ask for anything better.
Will recommend nexgen to friends and family hope the staff that shows up are like or close to Ruben Sr and the professionalism he maintains.

Leslie K.

NexGen came out within 24 hours of me calling them and telling my mini split wasn't producing cold air. Pablo showed up and explained everything to me so I understood what was going on. Everything is back up and running thanks to Pablo! He was very professional!

Steve M.

I ended up with a clogged toilet. I didn't want to go to the hardware store to buy a toilet auger after seeing that NexGen offered an $88 drain cleaning. I spoke with scheduling to confirm the price and was told as long as there was an accessible cleanout that the $88 price was correct. I explained there was a cleanout about 6 feet away from that bathroom plumbing. They were very friendly and tech showed up on time and without much of a delay. This is all the good part. The tech arrived and before even meeting me at the door he was disconnecting the water hose at the front door to check water pressure, trying to sell an $800 plus pressure gauge. The tech evaluated the clogged toilet and said it could be $600 plus dollars. I told him that they had said it was $88 or I would have just gone to the hardware store and bought a toilet auger. He said that the 2 cleanouts I had were for the main sewer line and this was probably a clog in one of the plumbing branches, so the $88 was not valid. I asked him how many people had a cleanout for their bathroom branch plumbing and he said not many, so maybe the $88 should have had a disclaimer that 99% of bathrooms would probably not qualify for this pricing. He then tested the water at the bathroom sink faucet (Desert Water Agency) and said it was high in chlorine and suggested several water filter systems ranging from about $5,000 to $13,000. I just wanted my clogged toilet resolved. He said to Auger the toilet would be $203, but he might have to remove the toilet, etc., which would be an additional $430.03, for a total of $633.03 I told him if I would have known that it wasn't $88 dollars I had another flat rate quote from another plumbing service with a flat fee of $180 to resolve the issue. He agreed to give me a 10% discount and Auger the toilet for $182, unless he had to remove the toilet it would be another $430.03. 5 minutes after getting the Toilet Auger from the van the issue was resolved, all I wanted in the first place was just a clogged toilet issue resolved. The tech was very nice and I understand he is probably only trying to sell everything because thats' what his company requires. I do feel their pricing advertisements are very deceptive. How many people really pay $88, my guess is not many. Sort of a bait and switch if you ask me. Now I feel like I wouldn't trust this company for anything else in the future vs. clear my plumbing issue in 5 minutes collect your $88 and be first call for life and refer everyone to your company, but don't suck people in with a $88 price when very few people will ever get that price. The one star is because they did have friendly people and quick response, the loss of the other 4 stars are about the deceptive pricing and attempts to sell everything.

William T.

This is a good trustworthy company Julio veloso and his crew installed new hot water tank . They did an excellent job they replaced everything with brand new equipment. Very professional . Julio pointed out a couple other problems with valves in the plumbing and he fixed everything just like he said he would. He also worked with me on the prices to keep costs down. Thank you julio. I hope nexgen realizes the importance of an honest trustworthy employee

Dawn M.

NexGen is a rip off, especially if you're female. We had them install two central air and heat systems to two different sections of our house and a water purifier. We live in a mobile home, not only did NexGen tear up our moisture barrier , but they plumbed our pipes wrong. (Moisture protection is a barrier, made from plastics, resins and bituminous products, to prevent the travel of water; typically used on a roof, beneath a cement slab or sidewalk, along a foundation wall, or lining a bathroom floor). We had to pay a contractor not associated with NexGen to fix the moisture barrier because they wouldn't clean up after themselves. Also, against mobile home law all gas lines need to be flex hose, they put in a solid line, getting us a park citation. I called the gas company to confirm, he was taken aback by NextGens lack of knowledge, he actually said they were probably being lazy. All of this may seem like small potatoes, but the price was not. By the time they were finished they hit us with a $65,000 bill. NEVER AGAIN!

Erich M.

Trenton helped us out with some AC issues we've been having. He was great to work with and not only explained in detail what the issue was, but sent us pics before and after the repair for our records. He was also able to get the parts we needed and the work done all in the same day. NexGen is always the way to go because they have great employees like Joel and Trenton who really care and take the time to make sure the job is done correctly. We've tried using other HVAC companies out in the desert before, but NexGen is the best hands down.