NexGen HVAC & Plumbing

Tim L.

Though our house was built 16 years ago and our heater is 16 years old, I have been annoyed about the burning smell from our heater. We are concerned about the possible health hazard.
Yesterday afternoon, Technician Angel came to our house, to do heater tune-up and intensive clean-up, and to install air scrubber. I am impressed with his dedication, patience, honesty, and skill. Since he left yesterday, we found that our air inside of this house becomes so fresh. It relieves our worry of continuously inhaling unknowing unhealthy substances into our bodies.

Dale K.

After a three day power outage on my street, my furnace would not ignite. I made an appointment and they were able to accommodate me as a last service call that very day.
I received a call from Reuben as it began to get dark. He said that he had just finished a call quite a distance away but was on his way. He arrived and was a very personable, friendly and knowledge. He assessed the situation and quickly made a necessary adjustment. Eureka! After 3 nights of weathering the cold, I had heat.
I am very pleased with the service I received and am very impressed with Reuben. He is an asset to this company and his presence in the field can only elevate their already high standards and profile.
Thanks, NexGen. You have a new loyal customer.

Barbara P.

Carter did a great job tuning up and checking my a/c & heater units. He was friendly, kind and professional.

Ron W.

I had a service done by Carter at Nexgen Palm Desert on my heating and AC system which included periodic service and installation of a new thermostat and new air purifier and was totally impressed with the company and Carter, the technician from start to finish. Customer servi ce in the office was terrific from making the appointment to billing and followup. Pricing on the service was better than I might have expected based on my experience with many other companies. Carter was knowledgeable, professional, patient with many many questions from me and my family and overall one of the best technicians I have ever worked with in my life, and I am 82 years old! The only thing I could add is I would give more than a 5-star rating if I were able. Thanks Carter and Nexgen.

Tammie F.

Update: Nextgen contacted me promptly after my initial review, apologized, and arranged for the necessary permits to be pulled. The water heater installation failed the initial inspection with 4 items needing corrected. However, they came out and corrected the items quickly and it passes upon the second inspection.

J. T.

What great first impression! Rueben was awesome, on time, explained details on service performed. Very impressed!

Kathy P.

Carter did an excellent job servicing all four of our systems, he was timely and informative. We really appreciate the staff at NexGen they are always so helpful and they do a fabulous job of communicating!

Katrina M.

Carter came by and did a full diagnostic, he was very thorough. I was very pleased. I recommend this air conditioning company to everyone in the Valley.

Michelle Q.

Carter did a fantastic job! He recommended and installed our new thermostat with ease. We had many issues in our system and it was a no brainer for him. He was very patient, even set up all of our devices. I recommend Nexgen and especially Carter

Margaret W.

Ruben came out today for the annual inspection of my new HVAC system I purchased from Nexgen. Couldn't be more pleased with his professionalism & politeness. He took the time to listen to my questions & help me with my NEST settings. He then proceeded to completely wash down my new unit so that it was clear of debris, dust & sand. Totally stoked this kid did an awesome job!