NexGen HVAC & Plumbing

Mark D.

Needed a hvac tune up. Christian called and arrived early with my ok. Dressed appropriately, courtesy. Did a great job seemed very Knowledgeable. Be sure your aware of units warranty if any as they all differ. you could be charged for parts under warrant.

John F.

1/08/24

I got my AC unit at NexGen last year. Aside from the Financing side, EVERYONE has been professional. The people who installed were very friendly and NexGen did a complimentary inspection and maintenance.
Noah F., the technician was very Helpful and Professional. When Noah arrived, he told me what kind of maintenance he was going to do. When there was something that needed to be done, but the parts was not in his van, Noah went back to the office and came back to install the part.
Thank You For Explaining and Your Professionalism.

Joe B.

We had Raymond and Noah both out on site to take a look at our water heater and HVAC system. Both of them were thorough and were very easy to work with! I would highly recommend NexGen to anyone in the IE looking for an HVAC or water heater tune up!

Dawn P.

I may update this review later because I requested two jobs from them. One of the jobs was an ac cleanup after martin explained the benefits of it. He was very kind and helpful and OMG did my system need it. He washed PAINT out of my turbine. Apparently when I had some painters out a few years back they got it all up in my ducts. I would never have known if it weren't for Martin and he explained every step of the process and what some things I never would have noticed meant about the health of my ac system. Would recommend. CHANGE YOUR AIR FILTERS PEOPLE.

Manuel E.

Our AC would turn on, but would not blow cold air. We contacted NexGen and they had a technician at our home promptly. Noah was very knowledgeable and quickly dissected what the issue was. He was very helpful in explaining the reason it was malfunctioning and the entire time was very courteous and respectful.

Pete G.

Was good fast and easy. Recommended will call back and use again
He was a firme vato.
Come here again Please.
Palo

Brian G.

Mr. Christian Valdez arrived at our house earlier than anticipated after calling NexGen at 9pm the night before! Our A/C was not working and Mr. Valdez knew exactly the issue regarding our particular unit. I stayed to watch and learn as he repaird our unit. I felt gracious for having him take the time to explain what the issue was. Thank you again for exceptional customer service. Our A/C is running at optimal standard.

Imani C.

We got a new air conditioning unit as well as some duct work done. They did good work. The problem was the put a whole in our attic cover and advised they would send someone out to repair it but didn't. They left cracks in the wall and chipped our paint in the hallway. We spoke to them about 2 months ago about sending someone out to repair the attic cover but no one came. The sloppiness and carelessness is not right. We paid a lot of money for the service and expect care.

Mia M.

Very pleased with the prompt response and service of NexGen. Loved the fact that as a busy mom of toddlers (with another baby on the way) our tech, Marcus, was able to come out earlier than the scheduled appointment and handle the services needed all before my mommy duties got hectic. Very very appreciative and look forward to utilizing my NexGen membership! Thank you Marcus!

C W.

Marcus Williams the technician met with us today because our AC machine wasn't working. Because we had assistance 2 years ago with the same company, they were able to review those records to help diagnose the problem today. I called at 7am requesting an appointment, and Marcus was able to come by at 2pm the same day! He was fair and honest in discussing different options to help us out. We are grateful that he helped us figure out what would be best as far as next steps. And lastly, our house is now cold! Which is amazing. Thank you so much Marcus! Highly recommend NexGen and specifically Marcus for his warm and kind personality!