NexGen HVAC & Plumbing

Susan M.

We used NexGen to install our new dual heating/AC system in 2020 and had a great experience. Since then I have called them out two times and both have been a nightmare.

One year after having the HVAC system installed by them I called for a routine service. I got the pushy upsell to have my ducts replaced since the units they installed were apparently too big! I declined the additional work and their team finished servicing my AC units. One of the units ran continuously after they left so I called back to ask someone to return. Over 6 hours later a technician finally came back to discover the original tech had accidentally done something to make the unit run inside the panel.

Today I called to have a plumbing repair done, figuring that last bad service call could have just been a fluke. I was told the technician would be at my house between 11am and 12pm. At 12:10pm I had not heard from anyone so I called back. I was told they were short staffed and would be out between 3 and 5. When I requested an earlier time the person on the phone said she would try to move things around and call back in 30 minutes or so with an update. 2 hours later I got tired of waiting and once again called back. This time I was told it would be tomorrow morning before I could get service since the last job was taking longer than planned. At that point I just cancelled the appointment and called another company.

Kevin C.

Without question Tommy and NexGen are one of the best contractors I've worked with. From the upfront information quoting the effort to the promptness of the service and the professionalism while explaining the actions. I highly recommend NexGen HVAC & Plumbing.
A+

Paul J.

Very quick and helpful with our garbage disposal repair. Very respectful and explained things too!

C R.

Noah was great. Knowledgeable and professional. He gave us options for an immediate fix and information for a future purchase to replace our 30 year old unit. Replaced the part we needed immediately by going to pick up parts, returning in a timely manner without us wasting any extra time dealing with an already stressful situation. Thank you Noah

Myra N.

Nexgen dispatched Jesse V and Tommy S. After their electrician discovered water pooling under crawl space. Unbeknownst to me damage was extensive, threatening foundation and potential breeding ground for black mold. Apparently commode was broken and spewing water under house. Jesse had company come out with camera to assess actual damage and had specialist come out to ""dry out"" area, check foundation and look for signs of mold. Luckily, situation was brought under control before further damage was sustained.

John A.

I called NexGen HVAC about a thermostat diagnostic in the morning. By the afternoon, I was greeted by Pedro. He came in and addressed the issue right away. Being mindful of carpet upstairs, he was considerate enough to wear shoe booties. He said the existing Honeywell unit was done for, so we went ahead and had him install the Nest system by Google. He was very patient and thorough in his explanation of what the new thermostat offers.

5 Stars x 10..! Thanks NexGen and thank you Pedro.

Anthony R.

I'm using NexGen for the first time and so far it's been a much better experience than past A/C companies I've used. They communicate clearly and Noah the technician arrived exactly when he said he would. I have a mini split and have had trouble finding specialists for this in the past, but this time around Noah has given me much more confidence that they are experienced in working with this type of set up.

Robert M.

My back and side yard completely flooded after the last rains. I called Nexgen plumbing, spoke to a Vanessa and Christy in the office, and they got their plumbers out the next day! Rudy and his crew were professional, clean and got my area drains cleared! The GM Zach even stopped by to make sure everything was going smoothly. Can't say enough about this company, and I will be using them for now on! Thanks Nexgen!

Oscar M.

The other reviews are right. This company is sales driven only. A guy comes out and quotes a job and then they hire guys who are sub contracted and aren't licensed and do a terrible job for cheap. So nextgen is licensed but not the people doing the work and don't apparently not that good. Terrible experience!

Lachele W.

I live in Lake Elsinore so I am not sure if this office was the one who came out to us but I would STRONGLY advise against this company! So, we are currently on Septic and our toilets were coming up in all the drains when we flushed the toilet (New Year's day). We called and had everything pumped. But the problem continues if there was toilet paper used. We called out NexGen to snake the drains. The first guy couldn't clear the drains so they called out someone else with a camera. This guy told us we had a collapsed pipe and that he recommends that we switch to sewer (Elsinore does not allow for repairs on existing septic systems). He stated that it would be out the door almost $20,000. I felt like I had no choice in the matter. We had been staying at a local hotel ($100 a night) until we could get it fixed. He offered financing which would be about $300 a month for the next 10 years due to the broken pipe. His guys came out the next day and started digging. They did not do a dog alert prior to digging. The diggers hit an electric line and got shocked (he was okay). They then back filled the hole half way, put up some cones and caution tape and said hopefully they will be back the next day. Edison came out and was pissed because there was no dig alert and that they left (I guess when it is a hazard like that they are supposed to stay until Edison can get there). Later that night, I get an email from NexGen (Brandon Castenaeda), this email stating that the city will charge an additional $9,000 for hookup to the sewer and other charges. I call NexGen and ask if this was included in the original quote. He said no and that he had mentioned there would be additional fees and he had no control over that. I understand he has no control as to what the city charges but that I was not aware of these additional charges when signing for the loan-was the thing that really pissed me off. He ended up hanging up on me after I stated that he needed to cease work on my property because I did not feel like he was transparent. My husband called the original number who dispatched these guys and she hung up on them. So I called customer service and the man was very nice and apologized for the others. He said he would call me the next morning. He never called. Brandon called back after I sent an email stating I was terminating their service and he was much nicer lol. However, all of this is not the kicker. The kicker is that we called out the original septic company (Independent Plumbers), and they said it was a clogged pipe and not a broken pipe. They said they would be there the next day to help us out and sure enough they showed up early the next day. They jetblasted our pipes and the problem was solved. It was going going to be close to $30,000 with NexGen and it was only $1,500 at the end of the day. The worst part is that they completely lied to our faces and said we had a busted pipe. This was not true in the slightest. My experience was is that this company is shady and dishonest and I would warn anyone and everyone to stay away from this dishonest company. They also left the front yard a mess and did not even offer to clean it up. My husband and I in the rain filled the hole so no kid would fall in it and I will need to re landscape because my flowers were all ripped out as well as the gravel borders.