NexGen HVAC & Plumbing

Craig B.

Too expensive Thermostat needed to be replaced. Tech replaced with new unit I had on hand. Charge was close to three hundred dollars. Excessive amount charged for work provided. Tech was more concerned about selling other services like a new HVAC system. Tech did identify some issues that can be remedied easily. Tech took a video. He and his buddy had good laugh in the front of my home. Not very professional.

Ralph L.

The company response so quick and the technician is cool and nice. Really recommend this one.

Holly K.

I live in a trailer that's 600 square feet. NexGen quoted me over 18,000! When I pointed out the small space he lowered
The price to replace my heating/ac unit to 14k. Beware!! This place overcharges!! Don't go with this place unless u have $$ to burn.

Karen B.

Was needing my AC serviced. Kept seeing the commercials for there $88 dollar special. So I took a chance and gave them a call. And let me tell you I was not disappointed!! Adrian was the tech they sent out. He was so polite and did a Thorough cleaning and explaining every step to me. I highly recommend NexGen for any AC services. You won't be disappointed.

Monica O.

Thank you both again for a great job and great customer service with my tune up!!! Your company is always honest and works with me to get the right price. I have used you for about 6yrs now and will always refer you guys to friends and family!! Thanks again Adam and Ruben make sure he's available next service in April.

Carlos L.

Our A/C wasn't working well, putting out hot air. I saw the commercial for the company on TV and decided to give them a call. What a mess. They came out and said we needed a new system. Also, gave me various options and quotes which he sent to my email same day all over over thousands of dollars (7K). My wife and I thought we were on a car lot and he was selling us a car. Ending up spending over $600 for a cleaning and a new capacitor. Nothing changed. I then called a friend who knew a trustworthy AC guy. He came out out. In 5 minutes he said my water safety top had come off, it is a safety mechanism for when water does not flow out properly. He ran C02 (air) through it and it works perfectly charged me $75 dollars. I called their supervisor and they apologized and didn't know how there guy could miss it. How many other people that don't know get pulled into their lies and buy a new unneeded system. Do not trust them and do not use them. Go to someone you can trust.

Noel M.

I'm not sure who actually hires this company for any work. I guess if you have all kinds of money to waste? Also, I'm confused, when did HVAC techs have to take a Hippocrates oath for HVAC systems? I appreciate their ""concern"" about future issues with my system but all that I needed was a new start run capacitor. Are they HVAC repair/service providers or just salespeople? But I knew they were a no go when they wanted to charge almost $2k to replace 4 parts when all I needed was one but then the one part was going to be almost $600 installed. I could do it myself but it would take longer to wait for the part to ship than have a repair done by a tech when I know they should have the parts handy.

But based on how much they wanted to ""fix"" my old 20 year old system, I thought I might as well get a bid for a new system because why wouldn't I rather put the $2k on something new? Imagine my sticker shock at almost $20k and the tech trying to lessen the blow about a $3k rebate LOL

So ya, if you want to brag about how much your HVAC system cost, you can't go wrong here. They will surely charge you a hefty sum. You don't have to believe me, have them come out and bid on your new system. I'd love to be proven wrong, but I just got a current bid on a Lennox system at half the price.

But at the end of the day, even though I had to pay $88 to be gaslit. My experience isn't enough to give them Zero stars (not that you could), they actually deserve the single star because they did come out the day after I called.

Neda A.

I upgraded the review by two stars because the owner called me right away when I complained and refunded the $89 fee

Bryan L.

My wife and I had a disappointing experience with this company and I would not recommend them to anyone! After receiving a quote and agreeing for them to do some work my wife and I weren't 100% comfortable with the price so we decided to talk it over with family and friends. We, along with others in the industry, determined that the price was a total rip off and they were trying to take advantage of us. I admit we should of done our homework before hand but given the recent heat wave we were in a hurry! After getting several more quotes that were all significantly lower (50% less) my wife and I went with another company.

That's not even the worse part. The two technicians took a piece of our furnace with them and they threw it away! Our furnace wasn't even the problem! According to the other vendors that is a big no-no and they it basically forced us into getting a new system.

If you have extra money to blow then sure go for it. But I promise you can find cheaper and better options!

Sameer H.

Poor responsiveness, constant rescheduling. And Lucy is the worst customer relationship coordinator. I would not recommend using this company.