NexGen HVAC & Plumbing

Harry K.

David the account manager called back after review I had submitted. He was upfront, listened to my concerns and provided a positive outcome.

Charlene K.

This is a follow up review to my 3/7/2024 visit. After leaving my last review the regional manager reached out to me. He apologized for the ""misunderstanding"" and the lack of communication between the technicians. After discussing the situation we both agreed that the situation could be a learning moment for how to improve the customer service at NexGen.

The next day the original technician who was the supervisor came to the house and installed the circuit board which was not working. The circuit board was installed for free, because of the complaint, even though the price originally quoted had a mark-up of $900.

I waited a month before leaving an updated review to ensure that the heat was still working. The new control and circuit board are working great. I am leaving three stars because of the attention and support provided by the regional manager. I would not recommend or use NexGen again but I am happy that I finally have heat.

Mike D.

Customer service was quick, scheduled service immediately, and price was competitive. Moises did a great job fixing my plumbing quickly and left the job spotless. Will definitely call them again for any issues.

Joseph G.

Service was crap if you don't bite to their bait. Quality is the same as their service they will say you need a secondary motor makes you feel like your air conditioning is done for but, in reality all you need is a simple capacitor and they will tell you NO ONE would sell you a ""secondary motor"" yet AMAZON sells it. For this so called secondary motor let me tell you how much they are selling it to me! $700!!!!!check out Amazon how much you can buy it for. I believe in making profit but making a 95% commission is just plane rubbery.

Nichole P.

Roger was great! I called the day before and they were able to fit me in the next day. I have a little one with asthma so I wanted to get a better idea about the air quality in my home. Roger came early, wore shoe covers which was awesome because I have an 11 month old and completed his inspection. He spoke to me kindly and relayed information in a way I felt confident enough to discuss with my partner. He gave me options but I didn't feel pressured to sign up or purchase a service. It all felt very matter of fact and I appreciated that. I will use them for future services and I would recommend! Roger was awesome!

Kathie E.

Just had a leak detection visit with Connor and Alfonso and they spent approximately 2 hours detecting where my leak was coming from and gave us a very detailed explanation of the possible remedies. They are both very pleasant and polite. They also gave us a no pressure estimate for fixing our problem.

gail j.

Justin was awesome. Extremely knowledgeable and because of him....I HIGHLY recommend this company to friends and family.
I will definitely be using NexGen(s) services in the future for all my Heating and AC needs. Justin was very professional and an honest technician that communicated thoroughly and respectfully. His politeness and patience revealed that he completely understood our needs and concerns.
Again.....a special Thank you to Justin!!

Jason M.

They left a 4' x 1' foot hole in my exterior kitchen wall and have yet to come and repair it. Supposedly I have to wait for some kind of inspection but it's been a month and no one will get back to me. I should start at the beginning through because this is just one in a list of issues as to why I do not recommend this company.

I noticed a gas leak in my house one morning and called them to come look at it. They claimed that all my gas pipes needed to be re-piped because they were old after going under my house to inspect them. They also claimed that I had a couple of sewage leaks in my water pipes and roots in the main line that went out from the kitchen. So they ended up repiping most of my kitchen and bathroom lines, even ones that I know didn't need them. How do I know that they did this? Because they replaced pipes that had already been replaced several years ago.

I didn't know that this is what they were doing because I wasn't following them under the house or looking over their shoulders every minute they were here, I trusted that they were going to do what they needed to do. But, I had qualified for their financing and the price they quoted me was very high and they made it seem like these were urgently needed so I bit the bullet and signed on the dotted line.

The project manager, Kevin, was very friendly and personable and as I was signing the paperwork for the special financing, he specifically told me that I did not need to set up autopay if I didn't want to after quoting me a certain price. The work hadn't even been completed yet when i start getting numerous emails from the finance company to set up autopay or my price and interest rate would go up from what was originally quoted to me.

Two of the workers nearly came to blows during an argument outside by the entrance to the crawlspace. One was accusing the other of not pulling their weight and doing their fair share of the work and the other said: ""you wanna go take a walk?"" It was very unprofessional. Once the work had been done, large interior sections in my house now had the dry wall removed to the exposed piping and I asked if they were going to patch them and they said that they didn't do patching which would have been nice to know from the get-go.

But the gaping hole in my south wall which opens into my the cabinet below my kitchen sink is by far the biggest issue because I was told my Kevin, after calling and complaining, that they shouldn't have done that in the first place and that he would get it fixed for me. But, as I said, it's been a month now and nothing has been done due to some inspection that I've yet to receive any update on. I should have at least been informed that they this is what they were planning to do before they did it so that I could have made the decision whether or not to have a massive hole put in the side of my house. They did a lot of things they didn't need to do without telling me and that's just not how a good contractor operates.

Also, since it's been very cold in my house thanks to that massive hole, I decided to try and run my gas fireplace only to find that the gas valve is now incredibly loose in the floor and I do not think it's connected to anything anymore but am too nervous to try and turn it on. It just rocks and spins in the floor. That line was replaced 4 years ago and it seems like they just took it out and never replaced it. They shouldn't have even needed to touch that. They also said that they would service my electric water heater but it doesn't seem like they did that at all.

This company will say whatever they need to and overcharge you just to get your money. It's like taking your car to an auto garage for an oil change and having the mechanics tell you that your brake pads are shot and you need a new transmission, it's the same basic thing. They price gouge you for unnecessary work and rely on your ignorance to get away with doing it and making a greater profit. My advice is to find a smaller company that won't gouge you, prevaricate or take advantage of you. NexGen definitely follows the what is called the ""churn & burn"" business model which basically means that they will get away with what they can and, sure, they'll lose some customers that way but there's always plenty more where they came from so who cares, right?

Keenan T.

Great service from Josh. He arrived on time to fix the thermostat and was polite and courteous. The value was there and I would highly recommend for future services.

Liran M.

Wow, what service. I had an appointment with them today between 9 and 10, which was verified the day before. They called today at 10 min to 10, asking to reschedule to 12. I canceled my morning with the family for this. They should have called first thing in the morning and canceled. VERY DISAPPOINTING!

At Bill:
At 9 am on a Saturday you don't run 3 hours behind! The least you could have done was call at 9 or earlier to let me know.