NexGen HVAC & Plumbing

Natalia S.

David was a huge help when he came to inspect our AC unit and even found a duct that was broken and leaking carbon monoxide! Glad we hired NexGen!

Sandra F.

Rolando was very professional, kind, and helpful; he was very professional!! We will definitely use NexGen for all of our air conditioning needs!!

Faran N.

Easy to make an appointment with the call center team. Justin Leishman was an excellent communicator and professional technician. He arrived on time, accessed the case, and was very clear about his process for the repair.

He completed and fixed the issue properly. Highly recommend this company and its services.

Sandy P.

I had a great meeting with technician Justin today. He came out to check out our AC unit which has not been working properly for the past week. He was very thorough and patient. He found the issues and gave us so many solutions and explained everything so well. This will be our second project with NexGen, we are so impressed with their work and professionalism.

Autum P.

Edson listened to our concerns and came with solutions! He made sure that we were taken care of in every step of the process of us getting our A/C replaced. He made himself available when I had questions after our installation and had someone show up super fast to fix the problem. We appreciate the professionalism that Edson and his team brought to our installation. They got it done in one day and we have been comfortable ever since!

Scott D.

Rolando showed up 2 days early (during a heat wave!) and handled our problems professionally and with a smile. Replaced the transformer, got me upgraded to a smart thermostat, and had everything blowing cold again in no time. Highly recommended!

ted l.

Signed up for their membership to get a diagnostic of our 1-ton AC minisplit which was not blowing cold air. The tech came and proceeded to ""blow hot air."" The electrical was done wrong, the lines to the interior unit are done wrong. Your compressor is broken. I leaned down to listen to the compressor and heard it running. ""Isn't it running?"" Kind of like the sound of a refrigerator compressor when it is running? He didn't respond and changed the subject. I asked if he could recharge the freon, and he said it wasn't an option since a freon leak was most likely and it would be too costly to track it down. His solution was to replace the whole unit. The cost? About $7000. The technician was willing to lie so that he could aim for a replacement instead of a repair.

This morning, I had another company come and diagnose the problem. The tech cleaned the coils, recharged the 4 pounds of freon and charged $500.

I regretted not checking with the Better Business Bureau before trusting the reviews on Yelp:

https://www.bbb.org/us/ca/anaheim/profile/commercial-air-conditioning-contractors/nexgen-air-conditioning-and-heating-inc-1126-172015767

Lisa ..

First of all hats off to the following NexGen workers: Jason Taber (Project Manager) who went above and beyond for letting this happen. Had to replace an old AC unit (everything was replaced from the condenser to the furnace, etc..etc..then asbestos in the attic! Jesus it was a nightmare but Jason made it all worth it! Excellent, excellent customer service! Techs: Mark, Sal, Henry, and Tanner!!!! Had a few bumps in the road but I think we're all good. My golden girls at home are enjoying the cool air finally! I appreciate all the hard work that all these guys did. Thank you from the bottom of my heart! Friendly, respectful, and kept the job area nice and clean! I cannot thank you enough. Next, the plumbing! Not just yet but soon. Gotta save some money for this next project. LOL! To the owner: all I have to say is you have an awesome team and you should be proud of all your staff! I'm a very happy! Thank you, thank you again!!!!!

Jennifer J.

Of course, during the heat wave our 23 year old HVAC system decided to call it quits. I called 2 other companies on a Friday before calling NexGen. The first one said they would be out in a week. The second said Monday. NexGen said they would come on Saturday at 6pm. I called at 4pm Saturday to confirm bc their website said they close at 5 pm. I was reassured that someone would be out and at 4:30 Felipe arrived at our house, an hour and a half early! After doing a detailed inspection Felipe told us our unit was DOA. He contacted Yasmin, the project manager, and Saturday at 6pm she was at our house giving us options. Yasmin explained they do not work on commission and she doesn't like spending other people's money. What I truly appreciated was Yasmin telling us about her vast experience in the field. She's very passionate, knowledgeable and her professionalism and honesty are so refreshing! We felt very confident going forward having our HVAC system and all duct work replaced by NexGen.
They were able to start work 8am Monday morning, they are closed Sunday's (For God and Family, says so on these website)
Johnie and David came out and did exceptional work, they are a great team. They had a great attitude and were so caring in making sure our floors and appliances were covered. At the end of each day the house was put back together as it was when they arrived. We were so impressed with their attention to detail.
We were up and running on day 3! What I really appreciate about NexGen is everyone I spoke to was professional and kind. The company works together as a great team with exceptional customer service and that is a rarity in today's world. Thank you NexGen!

K R.

I had such a GREAT experience with NexGen! Our old compressor finally died and they were so great about getting us a great deal on a new system and getting the install done the next day just before a massive heatwave. Their workers Christopher Anaya and lead man Michael Cerrato were professional and made sure to do a thorough job on the new Install.