NexGen HVAC & Plumbing

Chris W.

Our new A/C unit was installed less than 6 mo ago by NexGen. It just broke and they are hanging up on callers right now. Do not hire them.

Update: I reported an electrical clicking sound 3d after the install. They came over, looked at the unit said it was fine. No UV meter, no tests, nothing. They said it'll make a bit of noise, but it's working fine. The error we got from the Nest says the power wiring is failing to the HVAC unit. So obviously the clicking was not fine. I'm under warrantee and the best they could do was send somebody tomorrow, which then got pushed to the next day. I fixed it myself the same day that I called them after this incompetence. I realize it's peak season, hire more people, you're bloody rich NexGen, but I suspect not for much longer at this sad pace.

Bill: It's too late for that, wanna change my mind? Action. Expand staff, stop lying about quotes, appt times, and equipment status; raise standards for training, fix phone system, improve employee reward system by giving great employees promotion/bonus opps and let go of employees that clearly don't want to work there. And stop spamming me to spend more money on more services, when my current service is terrible.

Ben R.

Honestly some of the worst customer service you'll find. I've made appointments for serious and urgent needs and they don't show up prepared or even engaged with a desire to help. I've had them scheduled to do duct cleanings and filter replacements and they legit text us last minute saying a tech isn't gonna show up until 5 to do like a 2 hour job, and then make me reschedule (this has happened about 3 times).

Now it seems like they all know I'm not a big fan of theirs and I've been trying to get an appointment for a service on the calendar, and they take my info and never call me.

I have a 13 month old baby and my AC is a total mess, and the customer service with these people is just so terrible. Unfortunately I have their equipment so I guess I'm just stuck and totally screwed. Thanks for nothing NexGen Torrance and surrounding area

Deborah L.

Rigo came out to help with a problem with my water softener. Turns out that the plumber that installed it never turned the bypass switch on. Rigo was kind enough that he wasn't going to charge me for the service call, so I ended up having him bring my tankless water heater up to code (yet another thing that my plumber did incorrectly!). He was on time, courteous and a super nice guy. I'll be calling them out to do my maintenance. Very satisfied!

Rich M.

My washing machine started backing up due to my lack of maintaining the house cleanout drain. I called NexGen and they were able to respond within an hour. Rigo was our Technician. He immediately went to work and diagnosed our problem. He cleaned out our sewer line and within minutes, we were up and running. Rigo was very professional and knowledgable. His time management skills were a plus. He is truly an asset to your company. I highly recommend them!

Luis R.

HVAC Technician Michael was great! He assessed the issue and found the solution pretty quickly. Turns out all I needed was for the coils to be cleaned. He had me up and running under 30 minutes.

I S.

Today Technician C.F. came back. , he came before and installed the new motherboard for the heater furnace , today he came with solution to fix the warm air flowing out the vents intermittently, when the furnace system and the fan are in ""off"" position. Technician replaced a temperature sensor. Hope this will control the warm air flowing out of vents .
Customer Service and the Technicians always extends their courtesy of service and displays professionalism. Which I appreciate.

Nicholas H.

Ben and Chris were very helpful today with diagnosing issues with my AC unit and the power being supplied. I appreciate all the help and advice that they gave me. Recommend this company for other with central air issues.

Brett H.

Arnold was great! Showed up on time and was able to diagnose the problem. Explained everything in a easy to understand manor and fix our AC issue promptly.

Jay The Same Time G.

I've had my Paine home A/C-Heating unit since 2016 and had yet to get any maintenance done. I received an advertisement for a very reasonably priced Tune-Up, and so I called NexGen to schedule the service. David T came to our Cypress home to perform the service. I received an excellent value-David inspected the entire system (in garage and backyard), talked me through what he was looking at and why, shared his knowledge, let me know my system is performing very well, made some suggestions about keeping my system strong and efficient, and sent me an estimate for the improvements suggested as we spoke. He did not push to sell me anything, and in fact focused on my understanding and learning. I hope NexGen keeps him on the team. When I decide to add products to my system to improve its performance or longevity, David is the one I'll call. Great hire, NexGen!

Cameron O.

Scheduled AC annual summer maintenance. The NexGen technicians (2) were professional and polite however, spent over 2 hours, recommending 3-4 addional services which didn't seem to make sense to offer when it was stated that my system would barely hold up for a year. The service was completed to my satisfaction.