Newwrx Plumbing

Genevieve F.

My garbage disposal was backed up and not running. NewWRX Plumbing was so responsive and timely. They were at my home when they said they would be. They were helpful and explained what they were going to do to try to diagnose the problem. They ended up finding a piece of metal in my garbage disposal (I can't believe I missed that!). They were so kind about it and didn't even charge me. I will definitely be using them for all my plumbing needs moving forward.

Anthony D.

I am absolutely impressed by this company and the service. Sean was terrific to work with. Answered our concerns, was responsive, professional, polite, and came on short notice for a leaking bathtub. He immediately identified the issue and solved the problem promptly. Sean thanks for the great service! I highly recommend this company and ask for Sean!

Ambar V.

I am so happy I was able to find this company. Sean was fantastic. I requested a quote and they got back to me super fast. Sean was able to diagnose the problem quick and order the parts. Once the part arrived, Sean was quick to reach out and schedule me as soon as he could so he could install it and fix my water heater. Great costumer service and very professional.

Joan W.

So 16 of the reviews were taken out and shown as not considered good reviews. I would add all the ones from out of the Sacramento area are fake too. So many problems, so many bad things happened in the 3 days I dealt with this company and my guess is the company didn't make any money off of the job because with the employees talking 5 hours a day and working about 3 hours a day, it took them a lot, lot longer than expected. On day one they went to leave for the day with an open hole in my bathroom wall open to the outside. They said their drop cloths were on backorder, didn't have any so my hardwood floors were full of drywall, and my bathroom in total, countertops, cabinets, etc. They kept saying they have so much experience and then kept saying they ran into problems because they had never encountered before. Day two they started saying the water was going back on but then it took them from 5 p.m. until 7 p.m. to actually find the problem they had in not being able to get the water back on, all the while telling me they have decades of experience. So I get stuck at 7 p.m. having to vacuum up and dust the floors to try and at least contain the drywall mess for the day. Now my shower water is so low, I can't use the shower anymore. Day 3 they flooded the one-half bath, minor flood and just dragged everything out for one more day.

My fault I did not look at the contract carefully. They kept selling me on copper pipes, and I had no clue until day 3 that they were actually putting plastic pipes in. I honestly thought they were putting copper pipes in. I was telling someone in my house in front of the plumbers that they were putting copper pipes in.

Between it dragging out for 3 days from 8:30 a.m. to 5-7 p.m. and my having to clean up so much stuff every night and the mistakes and now the low water pressure in the showers, I honestly think most of the reviews in here are fake, and the reviews are WHY I hired this company.

Do not hire them. Just don't do it. It's the big sell and then people who just talk all day long and make mistakes. Turns out the pipes were NOT old, not the original pipes, not clogged up. If only I had known more about pipes and asked to have them opened and looked at.

Marleth P.

We were having water pressure issues and decided to call new wrx plumbing. They came in next day to perform home inspection. Jason and Nick were both really nice and straight forward as to what they think the problem was. They gave us recommendations and went with all of it as you get huge discounts with the package. Today, 10/24/2023, Jason came back with another plumber Jonathan who was also very nice to install our shower sets. They even offered a program that saved me extra 15%. This company takes care of their clients that's why I signed up for their monthly subscription to get my water heater descaled every year. Will definitely recommend to friends. I praise them for their quality of work, professionalism and very good communication. Two thumbs up with all the excellent work done! Thank you so much!

Alyssa F.

If I could give more then 5 starts I would! I had a blockage in one of my pipes and caused my toilet to flood and resulted in water damage within my dry wall. Jason and Josh came out to help and absolutely exceeded my expectations. The job ended up being more complicated then originally expected and they both kept a great attitude and maintained great communication with me. As a first time homeowner this was a very scary and stressful situation for me. Jason and Josh made me feel taken care of through the whole process and ultimately made the situation less stressful!! They were very professional, kind, and thorough. I highly recommend this company. They really make you feel like they have your back!

Victor M.

Kitchen sink faucet replacement was installed professionally by Jonathan Nimis and his helper Josh in a timely manner, cleaned up afterwards. Very happy and satisfied

Montse H.

NewWRX Plumbing was the first to reply to my request on Yelp, so I scheduled them for a same day repair. They were incredibly responsive, and I was so thankful that they could come out the same day. Jonathan was the plumbing technician who came out. He was great! He was friendly, knowledgeable, and got the job done quickly and efficiently. He did a toilet replacement. It was the best plumbing experience I had. They offered competitive pricing. 10/10 would recommend!

Darrell J.

It all started with a Tuesday evening, my wife had made a great dinner and upon starting to wash the dishes, noticed the sink backing up. Such a sight immediately turned a great evening into a mystery of how bad is this going to be. My first thought was maybe the p-trap was clogged so in went a bit of drain cleaner we had in the laundry room. Waited the usual 20 to 30 minutes and in went boiling water, no luck. By this time, I was ready for bed but was determined to try again the next day. Let's just say the next day wasn't any better. Even after snaking the line, nothing I did would clear the clog.

After requesting plumbing service on Yelp, NewWRX was the first to respond, allowing me to select a window that worked for me the next day. I had a few other companies reach out hours after NewWRX so I decided to get a few bids. A got a couple quotes for snaking via text and one other company came out, the other companies serviceman who came out simply looked under the sink, asked me a few basic questions and then said give me 5 to 10 minutes to write up estimates. He came back with three prices, basic snaking, more aggressive snaking, and then hydro jetting. Keep in mind the 2nd most expensive is what I was required to get if I wanted a camera in the line.

While the other company was writing up the estimate, I get a call from Jason with NewWRX and immediately I hear a different level of enthusiasm in his voice compared to the other guy but I'm straight up with him as I was with the other guy in telling him I have another company providing a bid. Jason says no problem, I'm about an hour out.

Jason and Josh (a great team by the way both in their communication and coordination) arrive and not only ask more questions than the previous guy but also explain what is believed to be the issue but suggest a camera ($69) be ran through the line to know what's going on. Keep in mind the other company I needed to pay over $500 to have a camera view included. I give the green light, and Jason and Josh go to work immediately and in minutes, determine there is a lot of grease in the lined, packed in quite well. Keep in mind I had spent hours the night before with a snake trying to at least open up a pathway for water, no luck. Jason and Josh recommended hydrojetting and for good reason, there was so much grease in the line, at times, even the handheld snake wasn't pushing through.

This ordeal ended up being a two day project, the first day to diagnose and try and at least open the line a tad to be able to wash dishes in the sink and the 2nd day to come back with the hydrojet and tackle the beast. After no luck on day 1 to open the line a tad, I knew this problem wasn't an easy fix. Jason and Josh return on Day 2 and when I say the clog was putting up a fight, believe me, this was not an easy win. Jason and Josh communicated well with each other, the entire time had the utmost care and respect for our property and in the end, tamed the beast and got the line unclogged which made my entire household happy after days of washing dishes in the bathtub.

If you are picky like me, want a company that puts an emphasis on service and quality while also being cheaper than some of the competition (NewWRX was $100 cheaper than the other company for every level of service and Jason and Josh were much more pleasant to deal with plus much more helpful) do yourself a favor and reach out to NewWRX making sure to request Jason and his tag team partner Josh.

Tyler G.

Great customer service and all around good people!! Very informative and professional. I will be utilizing these guys for all future needs.