Newton Plumbing

al e.

un reliable service . left us without any responses for whole day
very un professional . total no show

Liz D.

I couldn't be happier with these guys. I've used them for every plumbing emergency, and today I had a big one, as my water heater was flooding the garage. Scott (the owner) came over in 5 mins., assessed the situation, told me it was an easy fix, and made everything better. Done and done! Customer for life.

James S.

Beware of this classic bait and switch operation. Their Internet ad (since changed) said it was a local family business in the Palms/Mar Vista area for decades that would snake a drain for $59. The crew that came arrived in a Surfside Plumbing truck and they changed into Newton shirts before they came in. Usually we use John Keefe or Jo-Mi every year for ten years to keep our drain flowing with no problem, but this was a holiday. Utilizing their video camera they showed us incomprehensible grainy images and proceeded to scare us into believing that they couldn't use the standard head on their snake and may need to do extensive work. For a simple one hour project, one day turned to three while the foreman, Harry Steinengen came and went with his miniature poodles, while his flunky dug holes. The escalating anxiety-producing stories coupled with bleak assessment of our problem kept us out of our water for three days. My wife reduced to tears, I called the boss who came and cleared the drain in minutes. Afterwards we hired our usual guys for peace of mind. I complained bitterly to the new owner, who admitted to firing this Steinengen clown, and said that he would refund half of our $1200 payment. They were quick to take our money, but it took six months of constant cajoling against their excuses to finally get the refund; but when we finally did it was also a waiver to never talk or write about this experience or face legal action. This did not sit right with me, so I returned the check. I complained to the BBB, but nothing came of it. So now I do hope that this review serves as a giant red flag saying ""BEWARE"".

Susan R.

Leaky heater hose - checked Yelp and called them after reading reviews. Their guy came and saw the leak, thought he had a hose in his truck, called the office and supervisor wanted to charge $225 to change one leaky hose on top of the water heater. Instead, roommate went & bought the hose ( $17 at Home Depot) and it took less than 10 minutes to change. Their pricing - ripoff.

Mary F.

Several years ago we had hired Newton Plumbing in order to replace a leaky gas pipe near the water heater. They replaced the gas pipe and charged a reasonable fee.

So recently when the sewer line backed up I decided to give them a call. I'm sorry I did. Newton had dispatched a two man work team. These guys were unprofessional to say the least. I explained that I had problems with the toilet backing up and it was pretty obvious that the sewer line had backed up due to fecal matter remnants.

They spent twenty minutes snaking out the sewer line then out of the blue stated that the problem stemmed from the communal lateral pipes falling apart. They also stated that since this pipe was located at the back of my property that I was responsible for it's maintenance. They continued on by saying that if I didn't replace the pipe that I would continue to have this problem. Given the fact that they didn't even insert a camera probe into the sewer line I became suspicious. I told them I would have to think about.

I was able to figure out what caused the original clog a few months later, the tree roots from my neighbor's over grown tree (the tree is located a few feet from the municipal sewer line ) had invaded the sewer line. I came to the conclusion that the roots were causing the clog when I noticed that every time I flushed clorox down the toilet the leaves on my neighbor's tree turned yellow very quickly and then they would drop off.

Suzanne G.

Thanks to Newton Plumbing, $190 of my money went down the drain. I called them to come out and fix a leak in my ceiling. The guy they sent out told me the leak was coming from the fire sprinkler and I needed to call someone else to fix it because he wasn't licensed to work on fire sprinklers. So I called a company that specializes in fixing fire sprinklers, they charged me $190 only to tell me that no, it wasn't the fire sprinkler. Turns out it was a hot water pipe. I asked Newton Plumbing if they would reimburse me for the $190. They told me they would forward my request to management. I never heard back from them. I contacted them again and they said the owner was out of the office handling personal matters. Very frustrating.

David A.

We used Newton Plumbing for a large emergency project to replace our hillside sewer line after a complete blockage, and I am happy with the results. The project started relatively small but grew as more blockages were found. I was looking over their shoulders the entire time, so I know that everything they found was real.

The things that impressed me most about them was that everyone who worked on the project seemed to be genuinely concerned about our situation, and all were knowledgeable about plumbing (not just the supervisors). They answered all of my questions without complaint and were happy to show me what they were doing. It did take longer that initially expected because they had another similar job come up so they had to split the crews, but that can happen with any company given the emergency nature of their work. Because of the urgency of the situation I did not get competitive quotes, but from past experience with other companies I think that their prices were good. I would not hesitate to call them the next time I have a plumbing problem.

Valerie W.

A root-clogged sewer pipe led to flooding in our bathroom at 4:30 on a Sunday morning. A pretty grim situation. Called Newton Plumbing, and the owner was at our house before 6am and fixed the problem at the $59 quoted rate (despite the fact that it was the break of dawn on a Sunday) with a darned good attitude, given the circumstances. We're very grateful.

Sharon R.

These plumbers are not the ""family owned"" business that it once was 30 years ago. Suffice to say that if they can take advantage of women or the elderly they will. They did plumbing work for my mother that was necessary yes, but at what cost? They asked for 50% down and used high pressure tactics to get my 80 year old mother to agree to additional work (some of which wasn't really necessary). They ended up waiving the remainder of her bill stating there was a ""mix-up"" and since I had filed a complaint with the Contractor's Board, they asked her to sign a release which was delivered to her door while they waited to have them sign it and returned immediately without allowing them to consult with anyone for advice. I work for a developer and our company plumber said it would have been 1/2 the cost and some of the things they replaced didn't need replacing...get more than one price quote on a major repair!

Yana C.

Let me preface by saying that these guys did a fantastic job and actually cleaned my drain (unlike Scheulke, bleh).

The problem is that they totally tried to rip me off. They never qouted a price before starting the work, but it states pretty clearly on the website that there is a $59 special to unclog a drain. The regular price for this service is $89. Why then did Jose the plumber tell me that it's $149? As soon as I mentioned the website, he backed off saying ""really? Ok, ok, no problem"". Did he just throw out a number and see if I would go for it? Was it a sexist thing, like a girl can't possibly know the cost of such things as unclogging drains? Sooooo unacceptable. I would consider using this company again because they truly did a stellar job. However, if anyone shares a similar experience as I have had, there will be no chance of me calling them again or recommending this company to anyone else. Honesty goes far in building a lifetime customer base and I would have used Newton PLumbing exclusively had it not been for the shady practices.

In any case, thanks for unclogging my drain.