New Pipes

David L.

Dan with New Pipes did an amazing job on our shower faucet valves which were leaking badly. Jay has serviced our toilet twice and is also an outstanding plumber. I cannot recommend this company more highly!

Charles K.

I had a leak at my water meter. I called a few plumbers but Marcus at New Pipes sent Jay our right away. He pumped out the water from the meter box and could see the broken pipe. Unfortunately, they were going to have dig up some dirt, move some rocks from a wall, etc. to get to it. We scheduled the repair. They called 811 to make sure we weren't going to hit the nearby gas and electric lines.

A couple days later they came and did the repair. It only took about 5 hours with two people. It works fine now. Because it only took one day (instead of two), they lowered the price from the original bid.

I am very pleased and will use them again if I have a plumbing problem.

James W.

Homeowners Beware!!!
This is a shady and corrupt business.
My HOA hired them and then illegally let them into my home without my consent while I was not there and claimed that I have leaks under my kitchen sink and refuse to produce a report because I was not the one ordering the service yet they want me to pay for the repair that doesn't exist. This is called extortion and it too is illegal.
Do Not Hire New Pipes Inc

Adrian C.

Job #52631

New pipes is a very shady company. they quoted me an install for a new HVAC unit. when I said i would like to do it with permits i was immediately told that we cannot proceed. no reason was given. it wasted a ton of my time.

Rachel M.

Jay came out to check on a leak that was trickling down from our upstairs neighbors unit... He was very friendly and did a very thorough job going back and forth between both units diagnosing the problem, and explaining it to my husband John and I. We appreciate him coming out so promptly, especially with holidays just around the corner. Thanks again Jay!

M.E L.

New Pipes is contracted by HOA , they charged for 4 hours for a job that was completed within 30 min. BUt to justify their time, they deliberately didnt give all information to the plumber, and he had to go get the tools and items after looking at the issue. The job is also not completely done to satisfaction inspite of their ridiculous pricing.
The cost of the replacements was only 20%, they charge 80% for their labor while lying about the time needed to complete it.

Jen W.

Prompt, friendly, reliable service and I was happy to work with Carrie and Audel. I smelled sewage in the backyard and incorrectly thought that it was from the sewage line. Audel came and investigated the issue and because it was not related to the sewage lines, I did not get charged. I really appreciated his time, patience and expertise.

Wenyuan Z.

I would give 0 star if I could. New Pipes Inc is hired by HOA, when we report to HOA there is a water leakage. They are unprofessional and charges ridiculous amount of money. They came in the house and stayed for less than 30 min. The invoice is $1160. The just came in, see there is water leaking, without asking for any approval, cut a big hole on my ceiling. First of all, they should at least ask owner for approval, secondly, there is place to enter the attic, it's totally unnecessary to cut a hole. The contractor did not resolve any issue, he did not shut off the valve properly, all he did is leaving a big hole and a $1160 bill. I contacted them for 4 times and they don't want to settle on this.

Richard D.

I live in a condo complex in Fremont. The plumbing has been a problem for years. Tree roots getting into the sewage line. Three contractors from New Pipes Inc. came Tuesday to take out the old sewage line and replace it with new pipes. They were very professional and efficient. They did it all in three days and cleaned up my patio when they were done. They kept me informed to what they were doing and only had the water off for a couple of hours on Thursday. They will come back next week to replace the cement in my patio. It's so good to get real professional work done. I have the highest praise for their work.

Jessie C.

Dealing with them will get you trust issues.
The plumber was OK. It's people who run the office that i have huge issue with.
I asked them specifically how much will the total be for everything? They told me - $200 something. And I paid it. A month later, they charge me another $300 something for the same job....???????
Called them, explained what's going on- they knew it's their fault/ carefulness- but they won't do anything about it.
People make mistakes, but how they handled it makes me think they are devious and dishonest even tho they SOUNDS professional. Not Cool
JUST AVOID THEM.