New Pipes

Xinxin L.

We requested a plumbing service for the clogged main bathroom toilet. The plumber came and did a quick fix by snaking from the toilet itself. The fix worked that day but immediately clogged again the next day! When we requested them to come and find out the root cause, they refused to provide any warranty and ask to charge as a new service!! We spent hours arguing with them and the person was very rude. I wouldn't recommend them to anyone!

Marla Z.

We had an excellent experience with New Pipes Inc. Marcus who answered our initial query continued to be patient and helpful with our questions and remained a wonderful point of contact throughout the entire process from timing to cost to specific requests and follow-up. Dan, the supervisor, was fantastic, personable, honest, and informative. We appreciated his clear communication, and his and Joel's hard work during the job. The initial estimate was 4 - 6 hours with the small possibility of having to disrupt our lovely (and accommodating) downstairs neighbors to access our pipes through their bathroom ceiling -- an option we clearly hoped would not be necessary. Joel and Dan did an incredible job with efficiency and professionalism in barely 2 hours, without having to intrude on the other family and barely disrupting ours. They left our home spotless and, obviously, the best news is after months, the shower works great. Many Thanks to Dan, Joel, and Marcus.

Glenn A.

I can only comment on one of New Pipes' plumbers, but that one is a superstar. His name is ERNESTO GARZA, and he is, in every way, excellent beyond superlatives.
I dealt with Ernesto twice, in May 2024, for services related to my water heater. He worked carefully, and his work was done perfectly. Ernesto is extremely nice, willing to answer questions, willing to respond to the homeowner's concerns, willing to take the time necessary to do the work very, very well. Afterward, he took the time to run tests to confirm that all was well, tests which were neglected by other plumbers with whom I have dealt in the past.
If you're going to have any work done by New Pipes [Santa Clara], I strongly recommend that you ask that they send out Ernesto Garza. My work involved two visits, and required coordination with another company, so I had to work with the New Pipes scheduler, Marcus. Marcus was very helpful, and I recommend that you ask to talk to Marcus, and that you ask Marcus to send out Ernesto. I think that you will be very happy with Ernesto.
This is, btw, a review of Ernesto Garza, and not of New Pipes. Ernesto is the only New Pipes employee with whom I have dealt [other than Marcus, who is also good]. I cannot say anything about the company, because I know nothing about them, other than that they have one really great plumber on their staff.

Michelle G.

If I could give a negative 1,000 I would. Anyway, I asked for a plumber to come to my condo and unclog my bathroom sink and tub and the date set was March 1st. I had called 2 days prior and the lady I spoke to was reluctant to send anybody for a sink clog. I said that if that week wasn't good, anytime the following week was fine. I guess they wasn't enough money to be made. Well, nobody showed up or called. I have since gotten 2 calls from new pipes but their unprofessionalism is unbelievable.
Now the scariest part is they have my credit card info which they insisted that I would have to give up front for service. Thank You

Yi Y.

New Pipes is contracted by HOA , they over charge for very simple jobs. Charged me 4 hour for a job that was completed less than 20 min.

Jeff M.

My homeowner's associations contracts with New Pipes, but I was a bit hesitant because of the reviews. Luckily my technician Myles was really knowledgeable and overall great at his job.

There was a huge clog in the common drain line (shared by multiple units) for our bathroom sinks. It caused our bathroom to have flooding.

Because of the design of the pipes, Myles couldn't use the snake to get to the clog from the unit. When he told his office, one of his colleagues recommended cutting into the drywall, but Myles offered an alternative to go from the overflow lines in the garage.

I had a lot of questions and Myles answered every one of them with professionalism. I decided to go with the alternative approach.

Unfortunately this meant that he had to come back the next day with someone else (since it's a 2 person job due to safety reasons), but luckily my drain is cleared now!

David L.

Dan with New Pipes did an amazing job on our shower faucet valves which were leaking badly. Jay has serviced our toilet twice and is also an outstanding plumber. I cannot recommend this company more highly!

Charles K.

I had a leak at my water meter. I called a few plumbers but Marcus at New Pipes sent Jay our right away. He pumped out the water from the meter box and could see the broken pipe. Unfortunately, they were going to have dig up some dirt, move some rocks from a wall, etc. to get to it. We scheduled the repair. They called 811 to make sure we weren't going to hit the nearby gas and electric lines.

A couple days later they came and did the repair. It only took about 5 hours with two people. It works fine now. Because it only took one day (instead of two), they lowered the price from the original bid.

I am very pleased and will use them again if I have a plumbing problem.

James W.

Homeowners Beware!!!
This is a shady and corrupt business.
My HOA hired them and then illegally let them into my home without my consent while I was not there and claimed that I have leaks under my kitchen sink and refuse to produce a report because I was not the one ordering the service yet they want me to pay for the repair that doesn't exist. This is called extortion and it too is illegal.
Do Not Hire New Pipes Inc

Adrian C.

Job #52631

New pipes is a very shady company. they quoted me an install for a new HVAC unit. when I said i would like to do it with permits i was immediately told that we cannot proceed. no reason was given. it wasted a ton of my time.