New Pipes

Joan C.

Fantastic Service!
Our kitchen sink backed up and turned into a fountain every time we ran the garbage disposal. This was on a Saturday and we were worried about the time it would take to get a plumber out to snake the drain. We called New Pipes and they had a plumber out within the hour. He rolled out plastic all the way from the front door to the kitchen. He snaked the line and cleared the drain. When he finished, the area was spotless. When he left I looked at my watch and noted that from the time we noticed the clog until the plumber left was one and a half hours; great service! Thank you!

Angela C.

I highly recommend this company for their great service. My condo unit has a water leak from the secondary drain pipe after the air con was on for approx an hour. Contacted the New Pipes,my phone call was answered and appointment was scheduled. Technician Greg came within the appointment time frame. He is very knowledgeable, efficient, well experienced, detected the problem in a few minutes, and with great patience, he answered all my questions and concerns. Greg fixed the water leak problem right away. Thank you very much, Greg!!!

Bil H.

Stunned. They wanted to charge $120 to give me an estimate on re-piping the entire house. I guess business is so good they can charge to bid on work.

Wallace C.

Had the pleasure of seeing Josh twice in a week. Had New Pipes replace a bath cartridge for me, then checked the washing machine hook up a few days later as we had a leak. Josh came and got to work right away, was respectful of the property, worked quick and diligently, and kept over all costs in mind. We're more than happy with his work, and happy to see him anytime we need plumbing solutions.

Emily L.

The team in New Pipe is awesome!

I live in Norwalk Drive in San Jose. I noticed the hot water leakage during the past long weekend and reported to the manager company. The manager company then contacted the New pipe. A guy was sent over to do the inspection very soon. After the inspection, they located the leakage was underneath the bathtub and they may need remove the bathtub, toilet and so on. It is really a nightmare to us. However, after more thorough inspection and a lot of discussion on the potential strategies, by using their wide knowledge, by using their professional techniques, by using their hard work, they were able to fix the leakage finally by using an alternative way which avoids removing the bathtub, toilet and so on. They worked very late until almost 10:30 pm in the night to get the leakage fixed. I don't know how to express our appreciation. They really saved our day and got rid of the nightmare from us.

They are awesome!

sean f.

Ray's brother Chris did work for us representing himself under New Pipes. Work was sub par. Replaced a portion of dry rot on back stars. Didn't prime new stair rails, just painted them. Now sap is bleeding through. Tred installed crooked. Left a nice red paint stain on driveway as well. Also did some sealing work around windows, we'll see what happens when it starts raining.

Here's the worst part. His crew helped themselves to some stuff in the fridge. Chris said he would look into it, never heard from him again.

Found out he also operates under San Francisco Renaissance Color and San Francisco Renaissance Painting.

Kathleen W.

Rush job required to fit with escrow close schedule. Needed work done quickly, efficiently prior to closing walk through. New Pipes showed up 20 minutes early on labor day. Removed and replaced a 20 year old water heater, fittings and plumbing in 4 hours. Cleaned up the job and was out by 1 pm. Excellent job with short notice in a short time frame by experienced and knowledgeable individual. Highly recommended.

Derek W.

I had New Pipes Inc do a complete repipe of my 2 story, 3 bed, 2 1/2 bath house about 1 year ago (Summer 2013) for around $7.5K. They got the job done, but I don't feel as though I got a particularly good deal nor did they do a particularly good job.

We had original galvanized plumbing so we had poor water pressure, major pressure fluctuations when toilets were flushed, showers turned on, sprinklers came on, etc., rust colored water on occasion and bits of rust/metal.

The repipe in PEX has for the most part solved or majorly improved all those issues, therefore I'm ultimately happy that we had it done and feel that New Pipes did an acceptable job.

However, I have several complaints where I feel they could improve their service and installation.

Estimate too high. Estimated $300-500 for new grounding wire to fuse panel, was not needed and was not installed. Claimed homeowner supplied paint for patch job would provide discount and was never applied. Bill was never adjusted.

They use PEX simply as a low cost alternative and do not utilize (or even know about) some of its advantages such as manifold/home run system (you can google it). Do not use red and blue color coded PEX. Sloppy angled penetration of PEX into garage ceiling looks unprofessional, and hot water supply is now visibly discolored compared to cold.

Installers broke one of my P-Traps while working under the sink and said they could give me an estimate to fix it, and another one that was already in poor shape. I asked them to fix both as part of the repipe cost and they did.

Installers initially reused an old run of copper to the master shower from previous work where a leak was fixed. Furthermore the old run had visibly leaked where it attached to the shower mixer valve. I only knew this because I stuck my head and a flash light in every hole in the wall and looked around. I asked them to replace this and they did.

New run to the master bath sink leaked on the first day and I had to shut the water off. They quickly came out to repair it, but it didn't instill a lot of confidence in the new piping. Thankfully no more leaks to this day.

Installer did not silicon seal the new mixer valve plate that they installed into the guest bath, and only did so after I asked.

We still get some minimal pressure fluctuations when toilets flush and a small pipe bang in the wall when the toilet valve shuts off.

Patch job was okay, but patcher had trouble matching some of the older textures, some of the new drywall looks a bit wavy, and since no primer or second coat was used the new paint looks noticeably flatter than the existing.

Overall the job was just okay. I don't think there are any glaring or outstanding issues that warrant me to raise a fuss to New Pipes Inc, but I believe they could improve on their service and there are better repipers out there.

Silvia B.

New Pipes came to my place because of clogged pipes. They were efficient, knowledgeable and took the time to explain what needed to be done. Perfect job in addition to cleaning after themselves.

Brittney S.

I work for a property management group and have spoken with Carrie almost every day. The company does an amazing job with completing all work I send their way. Carrie is the shining star of the company, no task is to big or to small for her to handle or explain, thank you all for everything you do!!