New Life Repair

Ellen B.

Chad is the guy for the job! He's very professional, hardworking, and trustworthy. He loves serving people and will make sure it's done right.

Gary D.

We hired Chad Logan on a Friday to hang 12 curtain rods. Please see our photos of damaged rods, relocated anchor holes, and uneven placement. The following Sunday we sent photos to Chad asking him to reimburse us for damaged curtain rods, costs to patch and paint holes and damaged walls, as well as payment for the 4 windows were curtain rods were improperly hung. He left dust and debris at all 12 windows and did not clean after himself. Chad's told us in a text message that, """"the vendor must have shipped damaged rods."""" Each rod was in an unopened box that Chad himself opened for installation. Chad gave no response to our requests other than to ask me not to contact him again.

Katie H.

My landlord hired them to come out and they lied about coming out to my home and the woman that answered the phone lied about it and was rude on the phone. I got yelled at and the phone hung up in my face. Poor service both ways. Do not recommend

Thomas B.

Mr. Logan was prompt and professional. The job was physically labor intensive, but he did it with a smile and a great spirit. His price was fair and exactly what he gave in his estimate. I highly recommend Mr. Logan for your handyman service needs. Great service with a great spirit is a very rare find these days. He has them both.

Thomas M.

This company has chosen to ignore responsibility with their truck when it hit my son's car and ran from the scene. They will not even work something out with us denying responsibility when we have a video of them leaving the scene of the accident. Imagine letting them work on your pipes...very dishonest company.

Ron J.

We had a few leaks in the plumbing of our house that we purchased 2 years before, and our warranty company sent Pronto Plumbing. They determined we needed a full repipe - and we would have to pay completely out of pocket. After the job was finally completed, we were thankful just to be in our home again (we have 6 children and had to rent a home while we waited for the job to be scheduled and completed). After a few months, we realized a toilet was pulling water from the hot water line instead of cold. The sink was hooked up backward, and one of our hose bib lines was never replaced (I found a full line of copper still there, and it was no longer hooked up to water). We emailed them and received no response. We spoke to someone on the phone, they did not have a response. We emailed again. Then we waited. We had to care for a family member who then was in critical condition, so we did not follow them up. Still no response. Since November of 2022, I have periodically emailed them, called their office, and even spoke to 2 employees who came to look at another issue with a shower about having someone come repair the work they did because my toilet tank is now molding because they hooked it up wrong. They told me the last 2 times I spoke on the phone that it had been more than 1 year so it would be a new job, but they would speak to their manager. It's been more than a year because they did not respond and repair the job when I first requested support within the first 6 months of the repair. They still have not repaired the issue, and I should not need to pay them to fix something that obviously is a quality issue wtih their work and not user error (I obviously did not switch the pipes to my toilet from cold to hot). Also, they charged me in full before starting the job, then we called them and had to deal with several phone calls to try to reverse it and charge us only 50% upfront as originally stated. They explained it was too much of a hassle, so we just let it be since they finally scheduled the job to be completed and we were just desperate to get water and stop paying for a rental home while we waited.

Danielle W.

Worse customer service ever! Very unreliable! The appointment desk person has no manners at all. We have been waiting for two weeks for the technician to come back with the parts to repair a leak and they just cancel the appointment because they need to take care of another customer. Now the leak has damage my basement ceiling causing a major problem. Do not trust the reviews on their website!

Denise M.

service was great very professional let me know everything about the process stay intouch through made me feel at ease

Chris G.

Sent by AHS to fix a leaking faucet on my tub. They ended up having to come back since initial leak was NOT fixed. When returning the plumber filled the tub so high that it caused water to leak through to my dining room. All due to him not doing his job right the first time!!! It was pouring on to my dining room floor!! My entire dining room ceiling is stained!!! My light will not turn on and they cut a huge hole as well!! Now they are denying they caused this damage!!! LIARS!! Luckily I have this all on video!! AVOID THIS COMPANY!

Laura A.

My house's water pressure was getting higher and higher, so I adjusted the PRV to bring it down, but it would go back up within hours. I called my home warranty (HSA) they sent out Pronto, the tech conveniently wrote it up that excessive water pressure caused the TMP valve to leak ( Oh the one thing my Home warranty does not cover, Excessive water pressure) those exact words. So I'm no expert but the PRV was not regulating the pressure so the TMP is trying to relieve that pressure by opening up, that's why the water was coming out of the drain pipe, not leaking. The only thing that needed fixing was a leak between the shut-off valve and PRV which also needed replacing. But Pronto conveniently had a $3400 quota ready, since HSA didn't cover the repairs. This company is a scam, do not ever let them near your house.