New Flow Plumbing Roseville

Ray K.

These guys are legit. Family run biz. Vito came out and gave me a no BS estimate and installed a free work around valve to my broken water line. Even tho he knew I was getting other quotes he still did this. All quotes were more or less the same so I went with Vito. He naged out the job in 1 day. I feel at peace knowing I chose the family owned company and Vito's expertise. Also they gave me a payment plan with no interest so questions asked.

Wayne S.

Vito from New Flow performed an excellent swap of my home water pressure regulator. On time for the appointment, great pre/post communication, and great customer service in promptly returning any text messages between us. Vito also has some ""jokes"" for me. My water pressure is now where it should be. Thank you Wayne S.

Steven J.

This is the second time we have requested Vito at New Flow Plumbing to fix a plumbing issue at our home in Carmichael. Last time, he repaired several pipes and used a torch for a brass pipe. We were amazed by his workmanship as well as his friendly demeanor. This time, he removed old piping connecting to a defunct sprinkler system, repaired the remaining piping and left us with a cleaned up, tidy, faucet arrangement.
We love his friendly attitude and competence, and recommend him heartily!

Nita R.

Was referred to New Flow by Zoom and was very pleased with our service. We had a toilet leak and needed repair asap.
Showed up the same day, quick efficient and honest! Replaced valves and reset toilet.

Hope I don't have to use them again but if I need plumbing will definitely call!

L Marie E.

UPDATE: Thank you for your reply, Arman, however, you continue to imply actions by us that are not true . Some clarifications:

-- At no time did we try to *make* your staff go to our roof. It was *his* recommendation to go to the roof vent to solve the immediate problem.
-- We do appreciate you not charging us for not solving the problem over two days and for taking apart our toilet and leaving it that way.
--The company that came in after you, within a couple hours did the following:
1) Found our main line
2) Identified the the clog was on the city side, not ours, (explains why your team could not find a clog when they snaked our lines), got our plumbing working and helped us navigate how to work with the City to take care of their end.
3) Quoted us to come back and install a clean out -- $650

I wish you the best.
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What a difference between 2019 and now. People can read my reviews and see I'm not an unfair person. I rarely post negative reviews, even when warranted. We've faithfully used and referred friends to New Flow since our 2019 experience. No more. Get your popcorn.

Yesterday our main line backed up. It's happened before (see 2019 review). New Flow sent a nice young man out within a few hours. He removed the toilet in our newly remodeled bathroom and ran a snake. It didn't work. He tried diligently to clear the clog without success and told us he'd have to come back today with a camera because he couldn't clear the clog and couldn't determine the reason. Fair -- my husband found him trustworthy and knowledgeable so we waited. We didn't have a lot of options, that's when believing the company you're working with has integrity and their customers best interest at heart is paramount. We thought we had that in New Flow. We were wrong.

Today, the same gentleman who was in here in 2019, came back out and tried several options. He made a recommendation to my husband that he believed would be the best way to go. Mind you...we are on Day 2, heading into Day 3, without functioning toilets, showers, etc. and he prioritized getting us up and running. However, when he called the owner, the owner refused to let him execute his plan, instructed him to give us a quote to dig a clean out. Moreover, if we didn't agree to the clean out, he refused to allow our toilet to be put back on because he ""couldn't be sure it was his guy"" yesterday that took it off...maybe my husband did it. Excuse me? Does he really think we don't know who took the toilet off? His rationale was that if his guy took it off he would've billed us and had us pay yesterday. Well, the young man did not bill us last night (going on 7pm) because he they were coming back *today* -- why put it on just to take it off again? But he didn't make the decision on his own, he asked us if it was ok AND he called and got approval to do so -- my husband watched him make the calls to whomever was in charge last night. So, that ""reason"" showed us the true character of the person who owns this business. And it ain't pretty. He then ordered his plumber to leave us high and dry unless we agreed to the $3400 job to dig a new clean out. When we didn't agree, he told his plumber to leave and to leave our toilet where it was.

So, basically, the owner of New Flow is more than happy to extort a customer. And throw his staff under the bus.

Fortunately, we know a great contractor whose company has remodeled our kitchen and two bathrooms over the last four years. He came through with a referral to a great guy. Every company our contractor has referred to us has been top notch. Had we not had trust in New Flow, we would've called him to begin with. The quote from his plumber to do a clean out is less than half of New Flow's.

The irony of all this is that if the owner had let his expert do what he thought was best to get us functioning plumbing we would've gladly hired them to do the clean out because we agree it should be done. The plumber on site with us today was also clear that for the long term we needed to do it but he had plan to get us functioning toilets first. But rather than sharing that priorty, the owner chose to prioritize making a bloated buck off desperate people. He rolled the dice and lost. But we gained valuable information about the integrity of this company.

Proceed at your own risk. And feel free to DM me and I'll share who you should be calling.

Candy T.

my 7 year old water heater was leaking on a Sunday. I lucked out calling New Flow. Vito came out very quickly & showed me the problem-lots of corrosion and rust. Replaced the water heater the next day. Did a good job, very neat and thorough. Explained how to turn off the water and gas if ever necessary. would recommend.

Janis G.

We received excellent service. Jeff answered all our questions thoroughly and did a great job resetting our toilet and providing much needed repair. We would definitely call them again for any plumbing needs and will refer this business to others!

Patric B.

vito was very polite and punctual a very knowledgeable young man we had real plumbing mess left by a handiman we had used before but never again we had been without water for a week living off the neighbors garden hose in about 6 hours vito had us up and running a real credit to his company thank you

David P.

Technically they were fine. They are pricey: $1300 for a 3 hour job which included the tech leaving to get parts. They do take credit cards but if you use one they will nickle-and-dime you an extra 3% charge which is not stated on their website or verbally in advance.

Debbi C.

Greg Hill arrived right on time and did a great job getting my sinks to clear and drain! Very professional, cordial and cleaned up after his work. I'd definitely recommend these folks for your plumbing needs! Thanks for a job well done!