New Era Plumbing & HVAC

Jessica M.

Made an appt for a service call for my ac it wasn't turning on. I explained everything to the woman who answered the phone, throughly explaining that it was a service call. They didn't show up for the first appt they scheduled me for without a phone call. That should have been a red flag. Then when they did show up for the next scheduled appt, they sent out two salesmen who told me they weren't ""parts guys"" and that there was nothing they could do to fix my ac. They said my unit was old and then they proceeded to go through all of their packages available starting at $35,000. Once they were done explaining all their packages they tried to steer me away for going through MassSave and then told me they were going to begin their troubleshooting for $500. I said absolutely not, asked them what have they been doing then for the last hour. they didn't have an answer and couldn't even tell me what was wrong with my ac. Sending out two salesmen for a service call is bad business!

My brother in law tried changing the Nest thermostat and..... it fixed my ac. They didn't even look at my thermostat.

Prabhakar N.

We called them due to blocked sewer drain. Told us 99 dollar charge for estimate. I told them I need to onlh snake the pipe and clear the blockage. He told me 626 dollars even when only thing I needed was snake it. I had no choice but kk it as I badly needed service. They took only 30 minutes to snake it. Even with 1 hour of travel time, it could be 300 dollars maximum.
Overcharging by 100 percent.
My mistake I did not try some one else, but they would have taken 99 dollars just for coming.

Corra P.

These guys were professional and really nice but I should've realized the red flag when they said they could only quote me for the service call over the phone. They could not give me the labor rate per hour which other companies freely gave me. They said they needed to look at the job and then they could tell me. That is the red flag that they are not in the business to repair but they are in the business to sell you a whole new system. I called for an AC repair. They tried to sell me a brand new AC and furnace! Started at $35,000. I wish I checked these reviews first. You can tell the first couple five star reviews are fake on here. Two stars because the guys were really nice, but they are in the business to make money not to repair your problem.

Grace C.

the young lady who answered the phone was a delight to talk to and very helpful. technicians were very knowledgeable, professional, and efficient in their field. as an older woman, it has been hard to find a team i can trust so much. top team in the business, 10000% recommend!

Roxanne W.

Scam!!! wanted them to check our air conditioner, they didn't even turn it on, said they would spray it down, clean it for $558. Did absolutely nothing but had a laugh over the work that was done by the installer years ago and took a picture of it. WATCH OUT FOR THIS COMPANY... Haven't received a receipt yet for the $99.00 for nothing.

Erica F.

SCAM. I called to ask for pricing over the phone after reading reviews about astronomical prices. They refused, claiming they couldn't quote something before seeing it. All I needed done was a simple install of a Saniflo (basement toilet pump) where I already had purchased the brand new pump myself with all of the hookups ready to go. THEY TRIED TO CHARGE ME $3500 TO INSTALL. That is over 3x the cost of the pump itself, which again, I already had with all of the hookups done. After declining their offer, they came down to $1300. Unbelievably expensive. Don't worry, they still made sure to collect $99 dollars ""for their evaluation.""

Rebecca S.

Their prices are VERY high! More than double than any other plumber that I have talked to since they came. They put in a valve and cartridge for my shower. The guys that came were nice and polite. But their not responsible for the billing part of the job. When I looked up cost of materials it didn't even come out to $200.00. So I paid over $3000.00. The job should of been around $1000.00. So I think the labor cost is around $450.00 an hour. I would suggest you go elsewhere if you don't want to be ripped off! Big lesson learned!!!! Get another plumber! I could of spent a couple more thousand and had a whole new shower put in.

Alex G.

Awesome service! They replied quickly (and by text), with an opening for the next day (and this not was not an emergency). Impressed, I agreed. $59 for the visit, but this is deducted from the bill if they do any actual work. They took a quick look and gave three different options, in writing, telling us they could start right away.

Their most expensive option was on par with what another company had quoted (actually a little better), but New Era also offered two cheaper, less drastic options. We ended up going with the cheapest option, replacing the shower cartridge only, for $570.

They started right away and were finished within two hours. The guys were super friendly and kept me in the loop as they made progress. They e-mailed the invoice and pictures.

Plumbing in Boston is expensive, no way around it. But I feel good about hiring a company that is prompt, transparent, friendly, and effective.

Bill M.

Critical: Professionalism, Quality, Value
The owner is very nice and courteous and tried very hard to please me, but was unable to deliver because he was rarely at the job site and his workers left on their own, and was chaotic.
I agreed to have some heat pumps and other work contracted for $45,000 installation and new insulated metal ducting for a high-efficiency system.
Problems started first with the outside. The contract said specifically concrete slab, but they tried using plastic base and gravel. Not a good start. Then they started using plastic harmonica ducting but when I saw that I had them remove it, insisting on the contract specs. I did not want vermin eating through and living in warm cozy ducts. So they did change them begrudgingly, but they started to make me feel like I was a problem client.
After a while I noticed they were not installing returns, and gave me a hard time, but when I showed them THEIR diagrams showing returns they put those in. At this point it started to get really uncomfortable. Soon, all the insulation in the attic started unraveling and falling off because they used the wrong tape not intended for plastic bubble insulation. I bought some online that was specified for the plastic wrap. They sent someone who was so angry and made me feel threatened in my own home. When I greeted him he walked away, just wanted to get to the job, and did not talk. They were supposed to re-tape and add a damper to adjust the air balance since half the floor was too cold and the other half of the house floor was sweltering hot--probably because of the botched return ducting.
He just did a bad quick taping (see pic) and did not add the damper. In the basement, he left a roll of insulation and told me to do it myself (see pic).
One of the units was malfunctioning cycling on and off, and said it needed all their replacement parts that I paid extra, but after repeated complaints, they did not believe me until I took a video of the unit cycling every 30 seconds. They brought an outside vendor and it turned out they had charged the compressor 3 or 4 times the recommended amount.
For $45,000 I still have to install a damper, reinsulate all this ductwork and the malfunctioned compressor is damaged and has a short life.
This is not all of it! The list goes on and on.

Dan M.

Leaky toilet when flushing.
They quoted the $59 fee just to show up and diagnose.
They then quoted me $427 to remove the toilet and replace the wax ring and toilet bolts along with an ""flange inspection"".
They also quote me $746 for a new outdoor spigot. The shut off valve was leaking.
They also quoted me on a new toilet which I did not request nor need, $918 which included the wax ring, toilet, feed hose, and toilet seat, all at HD would have been $250.
I ended up telling them I was all set and paid the $59.
I replaced the wax ring and closet bolts myself in less than an hour for a cost of about $12 plus my trip to HD and gas back and forth.
I would never use them and suggest that you look elsewhere.
A flashy truck, orange boot covers and an app on an iPad don't make them a good company. They prey on the people who don't know better or are too afraid to say no.