New Design Plumbing

Susan L.

After being over-quoted a labor price from another plumber, I found New Design through Ferguson Plumbing parts. Mario and Gilbert came and gave me a quote that was 1/3 what the other person wanted and finished the job efficiently and properly. I am very happy with my new faucet installations and would recommend New Design to anyone. Mario has excellent communication skills and really knows his stuff. He's also honest about the best places to get supplies so you can get quality items for the best price.

Dain B.

These guys were fast, clean, professional and most importantly - fixed out pluming issue. Highly recommend!

Jeff P.

I've always used these guys since Jim from Jim's Pasadena Plumbing move up north. Juan and Mario worked for Jim. Had a bad experience when Mario came to my home to fix a few very minor problems - fix leaking faucet, install a new faucet, repair shower hot water valve. Mario arrived with has helper. They had to go get a part at noon. They came back an hour and a half later and installed the part. All was good until I received the invoice. The invoice stated that I was charged for the full hour and a half they were gone (getting the part and having lunch!). I was also charged the normal $94 an hour, but also charged $60 an hour for the helper. I've never had to pay for the helper in the past! This was big time price gauging! Putting my trust in these guys in question. Beware of price gauging!

Susan M.

I am also a previous customer of Jim's Pasadena Plumbing. Mario has been my guy for plumbing needs for as long as I can remember. They continue to provide quick service. Love not having to waiting days for the the plumber to show up. They kind courteous and do a clean job.
I would recommend them to all my friends.

Catherine C.

Our sink drain was clogged on a friday evening. And after trying to resolve the issue, my boyfriend and I decided to call New Design Plumbing. (We noticed that they received good reviews). We called around 4:30pm on friday, thinking we would have to wait a day or two and pay a premium for weekend work. But they were able to accommodate us and send someone within the hour. They were all sooooo nice. In about 30 to 40 mins, they were able to unclog the drain and charged us less than $100. We would definitely use them again.

Ari K.

Both Mario and Juan are professional, friendly, fair, and knowledgeable. I am happy to recommend.

Janet B.

I also learned of Juan from his previous work with Jim's Plumbing. Well - THIS never happened to me before . . . water heater died, leaking from the bottom. Shot! Juan came within an hour of calling him and provided a very thorough assessment and options. My new water heater is a re-located tankless and all remnants of the old one removed. New Design is wonderful to work with in every way. Responsive; communicates throughout; highly recommend.

Cindy B.

Juan is fantastic. Fixed our gas line leak for less than 10% of what another well regarded plumbing company was quoting us.

I don't believe the other company was trying to rip us off, I just think Juan's experience led him to correctly diagnose the issue the first time. Very happy to add them to our short list of tradesmen we trust.

Graciela A.

Juan and Mario, formerly longtime (EXCELLENT) plumbers at now-defunct Jim's Plumbing, have opened ""New Design Plumbing"". I had used Jim's Plumbing for over twenty years, and had these guys doing repairs at my house for over ten.
I called Mario this morning to check a leak that was making a pond outside the house. He said he would be by between 2 and 4 today. The Water and Power emergency person had shut off my water last night. Twenty minutes after I had made arrangements with Mario, he called me,to say that he had had a cancellation, and he could come over right away.
He promptly saw the problem, disconnected the damaged pipe, connected the water back to the house and gave me an estimate for repairs. Since the rotted piped connected to the sprinklers, he proceeded to advice that I water by hand, and decide when I want to do the repairs, since they would run probably $400.00 or so.
How can you not trust him??I HIGHLY RECOMMEND NEW DESIGN PLUMBING!! I,am delighted to have found these men again, and I am passing the word to all my friends!!

Malathi B.

New Design Plumbing is great. Came out at short notice to look at a situation I had, made their recommendations in a professional and clear way and did a great job with what I asked them to do. Very prompt, professional, accommodating and courteous. Highly recommended! My dealings were with Mario, Gilbert and Amar.