New Concepts Plumbing & Heating

Lori F.

This company was recommended to us as friendly and fair priced by one of our wonderful neighbors. I had a problem with a rotting faucet that has been in the home since the 60's. The sink faucet was dripping from underneath unbeknownst to us and the cabinet was damaged by the water. We had purchased a new faucet that was different in color but seemed to be the same structure as the one that was currently there. I attempted to change it myself, however, the spacing beneath the sink was too small for me to fit any tools with me under there. I contacted this company and left a message with their answering service. I received a call a few days later by a Thomas who told me that they had an opening on Thursday which was 4 days later and that the charge would be beginning at $309.00. I took off from work on Thursday and awaited the arrival of the company which he had stated would be between 12 and 2pm. At 1130 I received a call from Thomas stating that he had a customer with an emergency flooding in his basement and that he would not be able to come to fix our sink faucet. He further told me that this customer brings him a lot of business. We had been washing our dishes in the bathroom sink the whole week and this was frustrating because I took a day off of work that I couldn't really afford to take. However, I felt I was at their mercy and he said he would call to reschedule on Friday morning. That call to this day, never came. We are a hard working family and not rich, I can only afford to fix things in our home little by little. But this company made me feel as if I was completely insignificant which I guess to them I am. I had ""too small"" of a job for them. I let my anger direct me and turned it into positivity. We pulled the sink out (it is a ceramic iron sink) a few cuts, scrapes and bruises later, we fixed the sink ourselves. All for 100 dollars. Needless to say, I'm too small a customer for this company, they only respond to people who bring them loads of business. I was never given that opportunity. I'll never know if they are a good company and I would never call them again for absolutely anything. Thanks Thomas.

Kelly T.

I called at 9 am about an upstairs bathroom leaking into my kitchen. I had a call back and someone at my house within an hour. Fast, responsive, and professional. Not that I hope to have anymore problems but I will only use New Concepts if I do! Thank you Tom!