New Century Home Services

Devon A.

I have used this company for 5 years, and overall, they are very good. Very occasionally they would miss my call or I would have to wait a while to get something fixed because a part had to be ordered, but overall they are quite reliable, professional and most importantly, they get the job done! (And they've done a lot of work for me! Definitely worth the money and peace of mind!) I only ever had one tech who was an issue as he kept telling me to replace my furnace because ""it's too old;"" I told him I'm not replacing something that's working fine, and 5 years later, that old furnace is still working great! (I just asked for them not to send that same tech out again, and there was no problem.)

Suzanne D.

After my last review I was able to connect with Carol at the company who was extremely helpful in addressing the problem and executed a quick turn around in my payment.

Lina W.

I have been a customer for a few years and am always impressed by their professionalism, quick response time and ability to find and fix any problem I have had. I would highly recommend.

Suzanne D.

I have been with New Century for over two years. In Nov. 2018 my water heater burst causing extensive damage to my home. I called NCHS to get my water heater replaces (extra coverage for which I had paid) and Jim informed me their technician to do this was out. This same conversation happened for several weeks. Finally, he stated I could use another company since they couldn't fulfill their obligations under the contract and they would reimburse me. I was finally able to get my water heater installed in December. I sent in the receipt and to date after many, many phone calls with the owner himself, and leaving messages, I do not have my $500 reimbursement.

They deserve *0* stars.

Peter H.

I have used New Century Home Services for almost 17 years and yes, I am a big fan. While no company is perfect, I have always had a comfort level for their quality, at the minimum of being a first line of defense (for all appliances and mechanics of my home), but in almost all cases, the problem solvers - whether with one visit or an installation, if needed, and at competitive pricing. Their annual fee is more than made up, even if only one or two visits a year are needed.
A special shout-out to the appliance technician, Ken, who I call the Doctor, and whom I have seen bring appliances back from the dead and has extended the lives of my appliances by many years. I truly think he can do anything and I always get an education when he comes. I would also like to make a special mention to those in the office, especially Susan, who always has a pleasant, calm manner when answering and is very helpful under a stressful environment with their phones non-stop ringing. Plus to Carol who wears many hats and is a problem solver. With one issue I had, she was compassionate and rectified the problem almost instantaneously. A high compliment in a very hectic, pressure-filled industry. I am glad to be able to rely on New Century.
Peter H.

Luna B.

I have used New Century Home Services for a home service contract for years. I have never been disappointed with their service. I have had several appliance repairs and plumbing repairs taken care of through them. I like that I see the same service men over and over instead of a new subcontractor every time like the country wide service providers. Their office staff is friendly and always takes a minute to chat, making me feel like they really care about their customers. They have been around for a long time and I will continue to use them and recommend them.

Mike B.

New Century Home Services is a complete waste of money. They have absolutely no customer service skills nor do they care once they have your $500. I used their service because my mother signed up for it and she recently passed away. So I decided to use their service to replace a simple light switch. WHAT A HUGE MISTAKE!!!
The person they sent over was on the phone when I opened the door and basically ignored my greeting. He was on the phone for 5 minutes before he came into the house. He arrived 15 minutes before the deadline of 11:00am-1:00pm. Once he came in he removed the switch plate and said there was a problem with the switch (We knew that already). He then left the house without saying what he was doing and came back 20 minutes later. He was on the phone most of that time and then only to tell me he doesn't have the replacement switch. My wife and I had the day off and waited all morning to be told that they didn't have a simple light switch in the truck. This is inexcusable and totally incompetent. I called the office back after he left and told me to make another appointment. I left a message but never heard back from them. So I called them back and asked what is going on with your company. She said that the serviceman was looking for the part for 20 minutes and that he was on the phone with her. The bottom line is that once they have your $500 they are not interested in your problems at all. I went to the Home Depot and purchased the $6 switch and installed it myself in 5 minutes. They showed no empathy or consideration at all. When I told her I would not continue the service next year, she couldn't care less. You've been warned!

Mary S.

I am a retired woman in her 70's. I live alone and depend on the service that New Century Home Services provides to me. Regardless of the issue I have in my home they are there for me and I never feel like I am being taken advantage of. Where I live is known for having a wealth of plumbing issues and New Century takes care of it all for me as well as all the other systems in my home. I highly recommend their service for your home.

Craig O.

The best service and the most honest contractor We have worked witiforgot for over 30 years !!! We would recommend New Century Home Service to our own Mother's , and we have !!! First class people first class operation. !!!

Ivan D.

My dishwasher went broke on December 30, 2013. Today is January 15, 2014 and it is still not fixed. I had an appointment for January 13. Nobody come. The same for yesterday and the same for today. This company is a scam.