Nevada Heating

Tara T.

My heater was acting weird the last couple of months and I had recently had my thermostat replaced by Nevada energy. That didn't seem to fix the problem so I knew it had to be the furnace. Nevada Heating was the first place I called and they scheduled Cody Cotton to be at my house that day. First thing he noticed was my filter was dirty and that seemed to fix the main issue; however, he still went in the attic to check the furnace since it hadn't been serviced in many years. He found a few issues and corrected them. All seems to be working appropriately now. Everyone was super friendly and helpful from the phone calls and reaching out and remaining in contact right up until Cody arrived. He was super friendly and very personable. I enjoyed my experience working with a reputable team who seems to be honest and loyal with their customers.

Nadia E.

Jacob Hahn was here and fixed my heater problem very fast, his diagnostic is at lightning speed, he knew the problem right away, accurate, took his time, professional, and highly competent. I am in customer service and I know a great one when I see one. Great asset to this company. I am glad I am a customer there. I had a great experience.

Marianne G.

Today Adrian and Neige worked nonstop for nine hours without a break to install our new heating and cooling system. They were incredible. They were on time and kept our house very clean while working. I hope the young man helpful, and taught us how to turn on and off our water heater, gas lines, new thermostat, new carbon oxide monitor, and even showed us how to effectively use our circuit breaker box. They explained everything in detail about our new system and showed us photos and videos of the work they did, and how they protected our house from potential dangers and water flooding. We were so impressed with these guys. My husband and I wholeheartedly recommend them to anyone interested in honest and effective work.

Anita S.

For service on our furnace, a/c, water heater and fireplace we have used Nevada Heating for about 15 years, they always keep our maintenance schedules timely and the technicians are very courteous, and efficient and helpful. Now that I'm a widow it's more important than ever for me to depend on the men they send to my home. Today's serviceman was Josh Valverde and he certainly continues the great reputation and personality I expect when NV Heating sends a service representative. Josh took time to go over the service work and gave me some tips on how to keep my furnace and WH going well.
I depend on this firm and it's representatives to take care of my home's devices in a timely and professional manner. Sheard's in Carson City

Gary H.

I have been using Nevada Heating for and always been pleased with their professionals. Joshua Valverde did my routine serving. He went well beyond a typical service. Very pleased with his friendly and professional approach.

G. Hipple

Mj S.

My fireplace was installed by Nevada Heating in December of 2020 for use with propane fuel. Now my house has been converted to natural gas and I need my fireplace converted. Nevada Heating refuses to help. They say that they only perform conversions at the time of installation! And the service manager won't even call me back to discuss. I am very disappointed in this poor service and lack of communication. They deserve ZERO stars, in my opinion. I can't believe that they are leaving me with no options. Very disappointing.

George O.

Technician Joshua thoroughly inspected my furnace and then reviewed with me all his findings and photos. He was very knowledgeable and took the time and answer all of my questions. It's comforting to know that my furnace is working fine and will get us through the upcoming winter season and future winters. NV Heating puts the customer first!
George

Frank A.

Over the past 15 years or so I've used Nevada Heating for all my residential HVAC needs. Replacement of water heater, furnace, auir conditioner and complete new duct work including an additional intake duct. We have the best heating and AC system money can buy. In addition twice a year their techs have come to the house to tune up the systems. It's a shame that with that history they have fallen so far. A few months ago a tech came to the house to tune up the AC. He sure didn't attend charm school. What a lousy demeaner. He tried to sell me an AC capacitor that had ""corrosion on one of the terminals"" for $200+. What a scam. Today a different tech came by to tune up the furnace and of course he showed me corrosion here and there and potential cracks here and there and some duct work needed which I ignored and sent him on his way. He also could use a semester of charm school. Now consider that they (Nevada Heating) Installed that furnace and AC system AND duct work 14 years ago and have been maintaining it ever since. I've spent upwards of $10,000+ with those folks over the past 14 years and this is what I now get. Eric you need to clean up your act. What happened to Andrew and techs like him? I fear you are the recipient of the fruits of our failing schools and our youth with their lack of manners and respect for the elderly. Enough. I'll be finding others to take care of my HVAC needs in the future.

Janet B.

I used NH for six years for HVAC and water heater maintenance. It was fine.

they installed a new AC about six weeks ago. I was given no documentation such as warranty info and owners manual.

I called repeatedly with no results. This week, apparently in response to the anger in my voice they delivered installation instructions. These will come in handy if I uninstall and reinstall the unit.

The blower unit says on it that I need the User Instruction Manual. NH says there isn't one. I would go online but I have no info as to model number. I can't open the blower without the instructions that are probably in the manual.

I did receive the warranties today but it shouldn't have taken 42 days and numerous phone calls. Customer service is non-existent. Those answering the phone are not equipped to do more than make appointments. Requests outside that scope are pretty much ignored. Once I was forwarded to the voicmail of ""SHE WHO CAN FIX THIS"". My call was not returned.

I have three service contracts (prepaid) with NH. Once those are fulfilled I will contract elsewhere.

Brian K.

Nevada Heating replaced my home water heater for $5000, and the estimate and invoice both stated that the water pan drain was to be plumbed to the outside of the house. However, when the job was completed and I asked why the drain plumbing wasn't done, job supervisor Vince told me that he was specifically told not to do the outside drain. Also, I have a completed garage and the water heater sits on a 20"" high completed ledge. While the edge had some damage on the finished portions prior to the replacement, you can see the further damage the installers left behind. I called Nevada Heating which just offered to complete the drain plumbing. Given the damage to the ledge, I didn't have confidence in its workmanship and opted to have the drain amount refunded. I don't think I'll be renewing my paid membership subscription.