Netzel Plumbing

Jeremy J.

Netzel seemed great, but ghosted me after an initial visit to quote.

Jacob showed up on a Friday, was knowledgeable and thorough, and let me know a quote would follow later that night. It's been two weeks, and I've left three messages for Netzel, and called seven times, and I've not heard back from them. I'm left wondering what might have happened. What's worse, I had to call Rotorooter on an emergency basis to do the work. However, I had saved some of the job for Netzel because of the trust they inspired after their first visit... only to not be called back.

I'm left somewhat confused: did somebody die or get covid? If an appropriate answer is given, I would revise this review.

Martin C.

Just had the crew from Netzel do a tricky plumbing job at my house. The work was done right, they showed up exactly when they said they would and figured out the problem - and the cost was reasonable. Nice people too.?

Colette N.

Jacob, the owner, came and ran the necessary piping in my downstairs apartment with his efficient others. (Big job, but preferable to knocking down walls). His price was very reasonable (if not lower) than others. My new PLUMBER!

Brian K.

I hired Netzel to do a two-part job because of some construction I had done. When I agreed to work with them, I made it clear that there would a gap between the work while some concrete cured. I was assured this wasn't a problem and scheduling both parts of the work would be easy.

The plumber who came out for the first part of the work was on-time, professional, and completed the job with no problem. However, the work left us without some water and some gas.

Now, however, Netzel has become unreachable to finish the work we had discussed. After repeated emails, phone calls and text messages, I have come to the realization that Netzel has ghosted me. Not a great experience; makes me believe that I can't take this company at its word.

Jackie L.

Jacob and his crew really know their craft. We have been using them for years. From water tank replacement to leaking fixtures, our 120 year old house has many needs. Netzel is reliable and reasonably priced. Highly recommend them!

Carol Ann W.

Netzel is fantastic! Jacob spent a lot of time assessing what our Association's issues were, and took the time to explain the problems to me, other plumbers did not do this. Jacob also helped me prioritize our plumbing to do list. His quotes are reasonable, some of our projects were even charged less than the quote! Talk about being trustworthy and honest. Netzel is the bomb.

Jennifer H.

I had a great experience with Netzel- they were fast and the final cost was under what they initially quoted.

I really appreciated the transparency I received from their team on pricing and expectations. I was quoted less than half the cost of the repairs by Netzel than another company.

I highly recommend them!

Mackenzie S.

I used Netzel Plumbing back in 2017 & 2018. I had positive experiences both times, so when my master bathroom toilet in my condo started running at night, I decided to use them again to resolve the issue. Big mistake. I don't know if they've changed management or ownership, but my experience this time was completely different. The plumber came out on December 23 to inspect the toilet and told me that it looked like the issue was that the flapper seal needed to be replaced. He said he didn't have that type of seal with him and needed to run to the store. He purchased the seal and came back to install it. He told me that the fill valve and angle stop should be updated as well, but it wasn't urgent. He took out the old fill valve but then said he'd need the water shut off to install the new one. I had told the person who set up the appointment that my building needs advanced notice to shutoff my tier's water and had been told that wouldn't likely be needed. The plumber said I could schedule that at a later date since it wasn't urgent. He noticed the tank was taking awhile to fill up so poured water from his bucket into the tank and then had me pay the invoice. Since I trusted his expertise and he seemed eager to be off to the next appointment since he was behind schedule due to his previous appointment, I didn't ask him to stay to make sure the new seal worked properly. I assumed it would, but the next day I was unable to flush my toilet and when I tried filling the tank up with water it wouldn't stay in the tank. I emailed the main address and texted the plumber to let them know the issue, which I thought might be due to the new seal since I did not have any issues flushing or the tank holding water before the appointment. The plumber said he'd try to find time to come out over the weekend, but since it was a holiday weekend, I said it could wait until Monday. No further word from him or any response from the company until I called back twice on Tuesday before finally having someone gets back to me. I relayed the problem to the company and they said the plumber would come out Wednesday night to check out the toilet. He came on Wednesday with another plumber and said the new seal was working, but sediment must be causing blockage in the fill valve from when he was working on it the previous week. I was told there was nothing he could do to fix the toilet and that I'd need to schedule yet another appointment to install a new fill valve and angle stop. I feel frustrated going from having a working toilet before my first appointment with Netzel to a week without a working toilet after the plumber's first visit.

In addition to being left without a working toilet, I also think I may have been overcharged. As a single woman, I'm always cautious about being taken advantage of, but thought I could trust their company due to previous experiences. After paying the invoice, I noticed how much higher the cost was compared to my 2018 appointment for a similar issue in my guest bath toilet that required a new seal as well. This 1.25 hour appointment cost me $247, yet I was only charged $116 for 1.5 hours work on a similar toilet issue in 2018. I would hope they wouldn't unfairly charge me higher pricing, but with all of the issues I've had with them this time, I can't help but wonder if I was.

I'll be using another plumbing company to fix the toilet Netzel messed up since I sadly don't feel I can trust them moving forward.

Pete G.

Prompt service. Sean came out exactly when promised, had us up and running in a jiffy, and was super cool. All that and reasonable pricing too. What more could you ask for?

Al I.

We have had them in three times, across two different places we've lived, and they've done great work every time. Unclogging a tub, installing a faucet, repairing a toilet, installing an inline water filter, and more. So happy with their service and people.