Neffsville Plumbing & Heating Services

T H.

Our AC was not cooling like it should and I called Neffsville as our neighbor had used them for years and was always pleased. They had a tech out fairly quickly(1 star for that). But within 15 min of coming in he diagnosed the issue - ""needs new capacitor, but you should probably put in super booster as well to help it work better."" Wanting AC on hot day and having elderly husband with health issues, we agreed to $806 charges. (I requested the old parts, looked online and those two items totaled less than $30.) At end of day AC still not working. He came back out and was going to charge us several hundred more for freon as it wasn't holding pressure and there was most likely a leak in the unit somewhere, which could cost several thousand $$$ to find the leak. I told him not to bother I was not putting anymore $$$ into it. It was settled - 13 year old system was done. Their estimator came out and quoted new system and they would ""return our $806 cost in that price"" but even with that refund their quote was $2500 more than the unit we settled on, fortunately with another vendor. I felt we got sucked in to their charges being elderly and not knowing any better - our fault.
Question: If the original unit did not have a ""super booster"" ($300) why do you suddenly need one when you are replacing the capacitor? Pushing the sales and the $$$!

Jason F.

In January 2021, Neffsville repaired our sewer line. The sidewalk was never repaved. We assumed the work would be done per our contract. It was never completed. In May 2021, we called and asked why the job had not been completed. We were met with rudeness. Later in 2021 we called again. We received no meaningful response. In early April of 2022, we called to ask why the job was never completed. We were assured that we would receive a call back to let us know when the job would be completed. We received no call back. In early May 2022, a full month later, we called again. That time, we were told they would be ""out tomorrow."" Nearly a year and a half later, the job was still incomplete. We paid $10,000 for an incomplete job. It appears now that they are completing the job, but only after nearly a year and a half, and repeated calls. This has been an altogether unnecessarily stressful experience, and we would never recommend Neffsville to anyone for any reason. An all-around lack of professionalism and an ultimately indifferent attitude to completing the job.

Gerald A.

They quoted me a 7000 to do a repair job. Then I got Ray's plumbing to do it and payed only 1500 dollars. Always get a second opinion for those guys.

Jennifer V.

Home inspection should be a valid assessment of what needs to be repaired not an overhaul of things that are working fine and need a new shine to them!. This reputable company has gone down hill-. Is it the new out of town owners trying to take , take , take? Tisk, tisk on you. Beware.

Christine R.

My hot water heater burst and I had water issues in my basement. I called several plumbers. The only plumber available for that day service was Neffsville Plumbing. Now I know why...
The service tech was scripted with testing my water and trying to sell a new water softner before we even spoke about replacement costs. Then came the worst part, the cost of the install and water heater. If you get the 1 year service plan it is less because they offer a ""generous"" 10% discount on the parts. That being said with the discount, the cost to install a new 50 gallon water heater with a 6 year warranty was $2800.00. I only needed a 40 gallon which is what I had but the cost between was basically the same. At the time I was stressed out and did not do my homework. The cost was over the top. When I spoke with the manager about the cost he said that the cost of their overhead such as the managers, building, service tech and parts were all figured into the cost. I would like to be fair but I didn't need to pay for all that overhead. Very frustrated with myself for choosing this company and not doing my homework. Buyer beware - they will do the same job as the little guy down the street for about double the cost. Not to mention that they even will say that with the exception of telling you that their service and products are better quality.
Also, when the old water heater was pulled out it leaked a brown gunk on my wooden basement steps. The mess was left there and not cleaned up immediately so I ended up cleaning it up before anyone would walk on it and carry it through my house or grind it in. The manager said that the tech would have cleaned it up but I didn't wait for that to happen. Guess I just don't like the thought of that stuff drying into my steps or being carried through my house.
Feeling very foolish....

Jeff G.

Very unethical and deceptive practices (possibly illegal). We used Neffsville plumbing for 2 years, spent over 20k on a new hvac system and normal plumbing repairs and maintenance. We sold the home about a year after having work performed by Neffsville. They mislead the new owners of the home to pressure them into performing 14k of mostly unnecessary work to the septic system. We have 1 invoice from work we had completed from Neffsville which was altered when they provided the same invoice to the new owner. (We have copies of all invoices). Neffsville also claimed to the new owners (in writing) on a quote that we had called them out in the past for service ""several times for previous issues with the septic system"". We NEVER had any issues with the actual septic system. One time while they were out for replacing a toilet they said ""we could also quote you for replacing your internal iron septic pipes in the basement to pvc because someday you will need to do it"". They were trying to pressure us into replacing the iron pipes which likely had another 10-15 years (or more) of life left. I said "" Okay go ahead and give us quote"" just to make them happy.
We were also supposed to be refunded approx. $180.00 over 6 months ago which they keep telling us ""the check is in the mail"" and should receive in the next couple weeks. One positive is they actually do very good work but you will pay more than most all of their competition. If I felt they were even close to being trustworthy we would still be using them even at their high prices.

Jesse T.

In August my garbage disposal stopped working, so I called Neffsville. While scheduling the appointment, they told me there would be a $57 visit fee, which is totally fine, but they did not ask whether I owned the home (I rent, and this becomes important later). I took time off of work to meet the tech, who told me the disposal was too old and rusted and needed replaced for about $800. When I said I needed to consult with the landlord before moving forward, he balked, said they don't do work for tenants, and that they should have asked me whether I rented when I scheduled the appointment. Then he charged me the $57 visit fee, which I paid because the tech was just doing his job and I didn't want to get into a fight with him. 

The next day I emailed their main office and told them that I would like my visit fee refunded because they should have asked if I was a renter from the start and never should have sent someone out. They agreed, and said they would send me a refund check. That was almost a month ago and I have yet to receive my refund. The cherry on top was that after googling how to fix a garbage disposal, I was able to fix it in about two minutes, no replacement necessary. 

Don't let them use their shady business practices to rob you of your money.

Mary F.

Sad to write this review as the techs are local and it is a local company. I pay for both customer convenience plans, the plumbing and the heating. which were recently rewritten and downgraded, though the cost wasnt. AND they charge you a ""minimum"" fee for showing up anyway...$140 I think) That said, the service was fast, but and its a big but, they quoted me $1400 to get my AC system up and running when it went out during a week of 90 degree heat. It is an old system and I know it needs to be replaced, so of course I was hesitant to put so much into an aged system, and therefore considered a new system. Thankfully, my son is an electrical engineer, and he was able to order a new board for $140. and install it within an hours time, which restored my service. I think this is disgraceful to quote $1400 for a $140 part with a 1 hour install (and it was only a one hour install as my son had to read the documentation to get familiar with the furnace set up, actual board switch out was probably 15 minutes.) I could have understood a $300 or even $400 cost for this. But $1400? They have lost me.

Osvaldo Z.

Way over priced. They charged 400 to change a water valve on the toilet I had told the tech what I specifically needed as I had diagnosed it myself but did not want to deal with plumbing myself. Big mistake the call took 2 hours and charged me an exorbitant rate for something that costs less than 10 bucks at Home Depot. I will say they are courteous prompt and thorough but at that markup it's just not worth it. Never again!

Nicole E.

Absolute rip off of a business. My husband accidentally flushed a plastic toilet bowel cleaner so we called to have it removed. The plumber was very friendly but our choices were to snake it for $300 and he told us there is 95% chance it will blow out the toilet. Or just replace the entire toilet for $990. A great toilet cost $200 and takes about a half hour to install. In what world would replacing a toilet cost $1000!? We didn't do either, called another plumber. He came and snaked the drain and pulled out the piece within 5 minutes. Cost us $60 for a house call.