NC Rooter & Plumbing

Abby P.

Alex and team showed up quickly to diagnose the problem and gave us a quick, fair quote for the work. They were clear about options, flexible with timing, and did the work within a day. I hope I don't need them again (sorry guys!) but I'd call again if I did.

Albertine V.

Love this company! Was friendly, quick, and honest with what everything would cost. Alex was super informative and did his best to get me an affordable price. Had a few estimates and this was decently the best price. Would suggest them to everyone!

Ariel V.

I reached out at 7pm last night and this team came to save a DIY project gone very wrong at 8pm. THEN they came back the next morning to finish the job so we didn't have to stay up into the late evening (at no extra charge!). They were absolutely lovely people and I will book with them again- emergency or not! Big shout out to Alex.

Lauren D.

Alex and his team are fast and efficient. He's able to explain everything in great detail if needed, as well, which I really appreciated since plumbing isn't exactly my area of expertise! They installed a new hot water heater for me, and the whole process was smooth and stress-free.

Tatyana E.

We received several quotes for 70ft of gas line work and, while NC rooter wasn't the lowest bid, they were the most experienced and educated on the topic. They stand by their quality and workmanship and we will likely be going with them for this work (updated review to follow).

They did do work for us which was in our pressure regulator, valve and bib. We were at a whopping 160psi and they installed the new regulator and got it back to a normal 80psi which is what our home requires. They scheduled us for this work same day and were quick, extremely professional and made it easy for us and a peace of mind for the safety of our home's water pressure. We will be using them for future work. Finally we can say we found our go to plumbers. Thank you Alex and Nick!

Ryan M.

I had a clogged drain that needed to be snaked. Reached out and got a quick response with availability to do the job that day or the next. They were able to accommodate a time that worked for me and the guys showed up promptly the next morning. Work was quick and efficient, and I appreciate that they also cleaned up after themselves (which hasn't always been the case when I've called other plumbers out). I wouldn't hesitate to reach out in the future.

EJ J.

In the late hours, I visited one of our rental properties and discovered a water leak coming from the front door. Upon opening the door, I was met with a flood of water covering the entire unit. The leak was traced to the underside of the kitchen sink. Given the late hour, my wife promptly contacted NC Rooter, who arrived within 20 minutes.

Upon inspection, the team identified the valve as excessively tightened, causing the leak. They also conducted a thorough inspection of the property and assessed the water pressure. Notably, they recommended installing water pressure valves on the exterior valves.

Overall, Nico and his team demonstrated exceptional responsiveness, efficiently completed the repairs, and provided exceptional workmanship. I highly recommend their services to anyone facing similar situations or plumbing issues in general.

OOOOO
5 out of 5 Afros

Ivy K.

Alex and Nico are fantastic- gave a thorough assessment of the issues with my shower valve and quoted me a very reasonable price. The work was done effectively and efficiently and they were very respectful of my home, too! Not only that, they took a look at another plumbing issue and evaluated that while they were here. Very knowledgeable and no-nonsense. Highly recommend- I personally have found my go-to plumber.

E K.

We needed to repair our main pipeline that connects to the city. Alex and his team were prompt, professional, and transparent -- they responded back to us on a Sunday, and the job was done the next day. We'll be calling them back for any future plumbing issues. Definitely recommend!

Laura T.

NC Rooter is reliable, thoughtful, efficient, affordable, and works to earn your trust so you'll call them again and again. Which I will.

I don't have enough glowing adjectives to describe how wonderful they are. Fernando, Alex, and the entire company are beyond fantastic. I first hired them a few years ago to install a gas line for a fire pit on my back porch. Their quote was significantly lower than the others I received, but I went with them because I just had a good feeling; and not simply because when they were here to bid on the gas line they fixed my broken pot filler for free (who does that?!). I've hired them a few times since then, including to replace a vanity in my guest bathroom and add a water line to my porch so I could temporarily do laundry there while my garage was being renovated. For some odd reason, the first time I went to use the washer, it din't work. I texted Fernando (on a Saturday) and he had the guys at my house within a few hours to troubleshoot. (They figured it out pretty quickly). The next day, I couldn't get the dryer to work (I'm clearly the problem common denominator), and Fernando talked me through the fix. To have a plumber that will get back to you within ten minutes on a Saturday and a Sunday is special bordering on unheard of. That's what you're getting with this company.

But here's where five stars aren't nearly enough. About six weeks ago, I came home to a flooded front yard and water spilling down my driveway into the street. The house was fine but that much water flowing meant something broke. I have no idea how to locate the main water line let alone how to turn it off. I texted Fernando around 4pm in a panic. He told me not to worry, guys were headed right over. They arrived within the hour, turned off the water, and dug up the yard until they found a broken/corroded pipe (70 years old - original to the house). The guys told me they couldn't repair it. The pipe, all 50 feet of it, much of it under my paved driveway, had to be completely replaced.

There are a number of other factors that are boring to retell, but the long/short is I wanted to somehow delay this work about 6 weeks, until other construction started (garage renovation/conversion). The guys somehow put a bandaid on the degrade pipe. They couldn't guarantee it would hold, but I took the risk, and it worked out perfectly. NC Rooter applied the cost of the temporary fix towards their quote for the larger job (which was incidentally thousands less than my contractor wanted to charge me), and even figured out a way to save me from having to demo the driveway.

They planned to replace and reroute the main water line (and replace/relocate the manifold) in one day. I ran their plan by my contractor but gave me the all clear. About halfway through the repair, due to a miscommunication between my contractor and the subcontractors working in my garage (that had NOTHING to do with NC Rooter, who explained EVERYTHING in clear detail for me), my contractor flagged an issue. Basically, they weren't paying attention, and tried to blame NC Rooter/me and wanted to charge me for their error. This wouldn't have worked (I had them approving the plan in writing), but Alex saved the day. He pivoted without complaint or finger pointing in about 30 seconds, figured out how to appease the contractors, and didn't try to charge me or them even though their miscommunication created more work for his guys.

It's just incredibly, incredibly, incredibly rare to work with a company that cares more about helping you and saving you money than maximizing their own profit. Stop looking. These are your plumbers. Hire them. You won't be sorry.