Navo & Sons

Russell J.

Just an update that justifies a 5 star review on its own.
They don't charge a fee if you pay with a credit card, saves a couple hundred bucks.
Awesome!!

Kathleen F.

Grady did an awesome job for me! He was knowledgeable and fast! Thank you! Have a great week!

Christopher K.

I highly recommend Navo & Sons, and highest recommendation for Cameron and Connor. Cameron walked me through the estimate, which was written for worst case scenario. As they started the repair, they kept me informed throughout and only charged me for what services were needed, saving me $3K off the estimate. Honest and good service!

Kacey C.

I have nothing but wonderful things to say about my experience with Navo & Sons! Special thanks to Grady for his professionalism and attentiveness, what a huge help throughout the whole process!

Penny L.

I would definitely recommend Navo and sons. My experience with them was great. Brian and cameron went all out for me, to find my septic and climb in blackberry bushes to get the job done. Brian's energy was up beat and positive from the moment he got there. I appreciate the great service. I will definitely be recommending novo and sons for all my friends pumping needs.

Scott K.

The water pipe from the NID meter to our home broke, no water was making it to the house. Adam showed up the same day, located the damage (after some fun hikes through the woods) and gave me some creative ideas on an interim solution. He repaired it the next day. He was professional and courteous and we had some good chats. While I have no idea about the value of the service compared to others, it doesn't matter. My issue was taken care of with diligence and respect and that's what earns my repeat business. Oh, and we also found a massive toad and that was cool. Thanks Adam.

Derek M.

BUYER BEWARE

After calling several local septic service companies to get estimates and a better sense of the scope of services, I decided to go with Navo & Sons, mainly on account of their high reviews.

I have four complaints about my septic tank service provided by Navo &Sons --all of which revolve around poor communication.

When I first called Navo and Sons to get an estimate for the work I wanted done, I asked about the cost of digging, the price of risers, the potential location of my tank, the cost of having my tank pumped, and the type of information I'd receive after the service was complete. I was content with the answers provided to me and decided to go with them for my service.

Issue 1: When I asked about the cost of digging, I was told, the cost would be roughly $150/hour--which seemed high to me--so I opted to do the digging myself. I spent several hours digging out the access point for my septic tank but when the guys arrived to pump my tank, they informed me that there was a second access point that they needed to uncover as well. I had already dug most of the second area too which left the two guys a couple inches of dirt to uncover for the second entry point. I set a timer when they started and stopped digging and it was under 15 minutes--but they still charged me $125 for that work! I fully expected a pro-rated fee based on the time of labor not a flat rate. $125 for 15 minutes of digging is entirely inappropriate and had they specified that over the phone, I would've completely dug out the second access point on my own without their help.

Issue 2: When I called Navo & Sons, I also asked about what sort of report I'd receive after the pumping service so I would have a better understanding of my tank and how to service it. The woman told me they'd draft something up and it would be included in the service. When I asked the guy pumping my tank if I would receive something like that, he told me, ""No!"" and that the only report he'd give would be a service report if I planned to sell my house and that would cost an additional $75!

Issue 3: The guy who pumped my tank informed me that there was damage to my septic tank and it should be replaced. He barely showed me the tank at all so I asked if he'd provide me with pictures to better assess the damage he was referring to and he basically suggested that I would have to trust him. For $800 service, I expected more transparency and documentation of the services provided.

Issue 4: I was told that someone from the company would call me to give me an estimate for a septic tank replacement if I wanted one. Two days later a guy from the company knocks on my door without a call or any form of proper notice to tell me he came by to do an ""inspection"" of the tank to make an appraisal of the replacement labor cost for a new tank install. What he really meant to say was that he was there to make an ""assessment"" of the land for the tank install. This was just one more example of poor communication on their part.

I would love to say Navo and Sons did an amazing job pumping my septic tank but they didn't even show me what they did so I have no idea what the tank looked like before or after the service. And for that, I have to issue a customer ""buyer beware"".

Jessica R.

Great communication. Good prices considering other quotes I received. They are very kind and provided a report soon after the septic inspection. I would definitely use them again. Super easy billing as well.

David C.

Had to call Navo and Sons for a septic tank issue, from the people that answered the phone and scheduled me to Parker, the tech that arrived at the house, everyone was great to deal with.

Parker quickly got to work and was very knowledgeable and professional. I am extremely pleased with the service and the pricing was more than fair.

Highly recommend.

Mike S.

Jeremy Navo squeezed me in the same day I called. I had bought my current house about 5 years ago and my real estate agent, John Neeb, recommended I call Jeremy to check for roots etc. He pulled up the lid and said it was doing quite well and would not need a service or anything for a long spell I had to force him to take some money for his time. Nice guy!