Nationwide Plumbing

Joe B.

Called this company and they came out same day- on Monday at noon. Thought to myself this is great- my water heater will get fixed or replaced today and i wont have to worry. Well little did I know that the men who showed up were nice but didn't have a work vehicle. They took pictures and notated everything that needed to be replaced and said it was done wrong and not to code. They said they would go buy parts and replace the next day. Again thought fine that's reasonable just do it.

Well after 2 hours of back and forth with Chris- WHO IS A MORON- he said they could come back the following TUESDAY. 8 days without a water heater and i was going to pay these guys.
When I told him no that was not acceptable he began to scream and yell and curse me out saying if they didn't come back out that they wouldn't get paid for their time spent today.... it was 5 mins hunny I'll give you $10 for gas!
I said I would get someone new and I did. They came out same day and installed a new water heater in 1 hour. Everything works great.

DO NOT USE NATIONWIDE PLUMBING
DO NOT DEAL WITH CHRIS
THESE COMPANY IS A JOKE

Yvette L.

My home warranty sent them out to check my hot water heater. I've lived in my home since August 09 and before we moved in, my husband installed our current hot water heater. We noticed it was taking way too long for the water to heat up, 5-10 minutes at least. Nationwide shows up and says everything is fine, it's not working properly because the unit is outside?!?!? Well, it's been working just fine for the past 10 years while it's been outside!! Called insurance back so they can send a competent plumbing company to properly fix this issue. Do yourself a favor and DO NOT use this company. I'll update later once the other company comes out.

P. M.

Warranty company contacted them for multiple repairs and a technician took photos of all issues (even though I had to take additional photos myself since the technician missed a few of them). Repairs were authorized and schedule to repair was made with a window of 10-2. I get a call from the tech saying they were falling behind and 'could I reschedule the following day?' The reason they were falling behind was because it was 'raining and people don't know how to drive.' Confused, I told him 'no,' as I already set aside time that day, but that later in the day would work and I would have someone at the house to left him in if I wasn't there. He agreed to that as I felt that was a reasonable compromise.

Around 115pm, I get a call from Chris, the inept scheduler, telling me that I missed my appointment (no one showed up to my house and I have the cameras to prove that) and that they have to reschedule me for the following week since they 'already left the area.' He vehemently denied the agreement I had with the technician and continued to assess the blame on me, even though he was not in on the conversation and had no frame of reference to back anything up. Furthermore, he would not listen, only talk, and blame the customer, ME! VERY frustrating. He seemed more focused on rescheduling and 'moving past this' and threw out dates the following week that conflicted with my work schedule. Also, early in the conversation he suggested that maybe he should tell my home warranty company to cancel them from the order in some kind of weak threat, because this was my fault as I 'missed my appointment.' We almost agreed on rescheduling 4 days later, which I still had issues with since I already took time off and even was willing to adjust to later in the intended day to get it done. However, I agreed but, 'only if the repair jobs are better than your scheduling skills.' At that point he told me he was going to cancel the order with my warranty company, which he need not do as I have done it already on my end in hopes they provide me with a competent company with reasonable customer service skills to do the job.

Richard S.

Chris an Rick were great, understanding, courteous and efficient. After a week of dealing with other organizations I finally found nationwide and after a week of cold showers, Chris and Rick took over, worked me into a busy holiday schedule and worked late into the night so I could have a hot shower again. I highly recommend this organization.

M P.

My home warranty group contacted them for a repair. Chris called and set up the appointment. I found him to be impatient and short on the phone. Had he taken the time to listen to me... he might have realized there was no need for the service call as the home warranty group would not have covered the repairs.

He gave me a 10 minutes heads up that he was coming to my place, which I appreciated.

Chris was unhappy that he walk so far in my complex and that he couldn't find my home with easy. I could hear him puffing in disgust as he approached my door.

I let him in and explained that the seal was broken around the basket area of my sink. He said that it wasn't covered and seemed ready to leave. I said well it can't be that hard to fix a seal. He then said, he would charge me $199 to repair it. There was no explanation for the why of it. It felt like a shakedown for more money. I told him that I wouldn't pay that fee and he left. He was in my home under 2 minutes and never once looked under my sink to make sure there wasn't more to my problem.

I called the home warrant company and they got a report from the owner of this business stating that if the basket wasn't replaced that it would just keep leaking. Perhaps had been explained to me, I might have considered using them. I would suggest seeking a different company if you are looking for diagnosis and friendly service.

Bobbie C.

This Co went to my rental Check water heater and they did a great job education my renter and myself on the problem. I would recommend them. Bobbie Camacho

Kai N.

I couldn't say anything about the service, Chris informed me when I called to schedule my home warranty call that if I couldn't do 8am to noon that I would have to call the warranty company and get someone else, because his guys absolutely needed a 4 hour window, and could never do anything in the afternoon. Happy to oblige and give the business to a professional service company instead.

Alissa S.

I have nothing but incredible and kind things to say about nationwide plumbing and the owner Rick. He was so helpful and professional. He told me all my options and made the process extremely easy. I would HIGHLY recommend using them!

L B.

DO NOT TRUST...Chris was very rude and discourteous. They must think they are the only plumbers in town. Tried to have a tub stoppage cleared and a couple of other things fixed that malfunctioned after we moved in and they reported to the homeowner warranty company that everything was pre-existing, which made the warranty company DENY everything. A very strange business model, indeed. Evidently they don't like working on older homes. Nothing like making a potential customer for years, run in the other direction. Just like everyone else says, very cocky and unprofessional.

Annie N.

Professional, courteous, punctual and very clean. HSA contractor - Nationwide Plumbing, returned our call for service request within 30 minutes; appointment scheduled for the very next day. Rick and his assistant made short work of the plumbing tasks at hand, then scheduled a follow-up service call when additional ordered parts arrived. Taken care of like a VIP!