Nationwide Plumbers

Gail B.

So ..here we go. The guys were nice guys. Don't like the fact that this company has a high turn over of staff. That says something! Hmm. In any event, I asked for a senior guy. They sent someone with supposedly 5 yrs with the company howver,...he did not do the snaking of the drain! He had the trainee do it.!!! Well, I DID NOT want a trainee.!! What if he damaged my sewer pipe? I know we all have to start somewhere...but I didn't get the first request of the person I asked a for...I got the 2nd and in reality...got the 3rd.!! Used them 3 yrs ago and had an issue. Tried them again....eh...well...not sure now for the future. And very pricey to snake a main drain

Maria C.

We have a warranty company for our home should any appliances, plumbing, or gas lines break. As part of our coverage, our company uses Nationwide Plumbing as part of their services. Boy do I feel so much better knowing it's them to call to get stuff done! As a new homeowner, there are some minor things that needed attention. My warranty company would give me the earliest appointment and I would take it. Yvette got back to me within the hour and would send someone out to me same day, if not the next morning! She's so courteous and professional to work with. They send out the team as quickly as possible to get it done. The work is clean and you couldn't even tell someone was at your house. I would recommend 100 times over Nationwide Plumbing to anyone who needs service. No job too big or too small, I feel at ease knowing that they'll take care of me. I highly recommend using them for your plumbing needs!

Deborah M.

This is an update to my review. The day after I posted this negative review (and filed a protest of the charge and a BBB complaint), the proprietor called me. He said that he had now listened to a recording of my call and indeed, I had correctly described the job and they had failed to mention a per-fixture charge. He apologized and said he would refund $450. The refund now appears on my credit card bill. Nationwide did repair one toilet correctly (not the other) and after 2 days of arguing and many calls, they charged the agreed upon fee. It is what I originally asked for, I wish it had not been so aggravating.

Original review, now amended: Icalled Nationwide for repair of 2 toilets on a Friday evening. They told me over the phone that the weekend charge was $450/hour. I agreed in order to have a working toilet for the weekend. The plumber fixed one toilet. Snaked the second but could not get it flushing properly. He claimed it was unfixable He stayed for 40-45 minutes. I then discovered that they had charged my card $1004!! I called and spoke to David. He insisted that their policy was $450 per fixture, not hour. When I said that I had been told something else, he changed his story, claiming the plumber worked for 2 hours , then an hour and a half, then that they charge for travel time, etc. He offered to send someone back to complete the repair, but only if I agreed to withdraw my dispute over the charge. I was not willing to pay nearly $600 more than I agreed to, so I had to call a second plumber to fix the other toilet. Who by the way, fixed it in 10 minutes. He threatened to sue me if I wrote a review.

H D.

I found this company on a listing for plumbers and read all the reviews before calling them. My mother's bathroom faucet had a leak that other plumbers had a difficukt time trying to assess how to manage fixing it without destroying it & trying to charge for a new faucet and tile work. It is an old faucet, but my mother wanted to keep it and not change out for a new one. Nationwide Plumbers sent their Master Plumber with over 25 yrs of knowledge. I sent them a picture of the faucet, and he was able to find the problem and solve the issue. Thank you very much!!

Adam P.

Bummed to have to leave this review... but here goes: Nationwide sent a good plumber, who did a great job re-piping a leaky radiator. However, they told me a price per hour (and said there was no minimum number of hours). It took one hour on-the-dot. I even called the office to let them know when the job finished and that he had left the building. I got charged for 2 hours anyway. I spoke to the office / managers who said it was a fair price for the job that was done, and it would have take somebody else 2 hours, but the plumber they came was so experienced it went quicker. All of that may be true, in which case they should change their pricing structure to a flat fee per job. Again, the work was well done, but I won't be using Nationwide again, and can't recommend them since their pricing isn't transparent. (Also I only found out how much and how long they were charging me for by my credit card bill... never received an invoice or signed anything) Dang! I'm not looking to pay less than anyone else.. I just want clarity when someone tells me how much things will cost.

Eric C.

We were in a jam and needed a plumber on a Sunday, and though we paid dearly for weekend service (2x normal rates), it had to be done and Nationwide came through for us. Unlike other plumbers we called who offer emergency service, someone answered the phone immediately and I was able to book a plumber right away. Plumbers came within a few hours and persevered through a repair that was more difficult than expected. Customer service, both over the phone and with the plumbers themselves, was very good, and I appreciated that they used parts that seem high quality, did not leave until the job was perfect, and cleaned up thoroughly afterward (not always true for other services). I'd definitely use Nationwide again -- hopefully on a weekday!

Joyce P.

Had Mike Russo and his partner who I'm so sorry forgot his name, but he was not unforgettable, both went above and beyond and completed job and cleaned up. Very respectful guys, 5 stars to them and Nation Wide

D B.

I've been using Nationwide for a few years now. Always satisfied with the service. They show up on time, take time to asses the problem, and then knock out the fix. They came this time planning to replace some pipes but found a more cost effective solution that saved a lot of money. They also are good at alerting you of future problems. They are my go to guys. No complaints at all.

Barbara S.

Whenever we have a clogged main drain, we know just who to call -- Nationwide Plumbers. We have used them for over 20+ years and every time the men are courteous, arrive on time and do a great job in quickly fixing the problem. Very satisfied with their quality service.

Patricia N.

Above & beyond expectations in all areas. Best & most reliable plumbing company I have ever used. I had a plumbing emergency, they came immediately. Diagnosed the problem & cut thru all the red tape of owning an apt in a co-op building. Service people are knowledgeable, efficient & take the time to explain in detail. Krista turned a very stressful situation and streamlined the whole process with clear communication. Great professional & honest plumbers that you can always rely on 24/7!