National Heating and Plumbing

Peyton L.

Worst service I have ever gotten! I never requested a service call and then was charged an extra hour for the service call that I did not request!

I paid National Heating & Plumbing $175 to have an inspection of the AC system while my house was under contract. Although I requested several times for a report of the inspection, I never received one. We moved into the home on Sunday and quickly realized the unit wasn't cooling. I called to ask if anything came up in the inspection that might help us identify the problem. I mentioned I wanted to check with them before I called my home warranty. They said they would look into it.

Later that day (at 2:05 PM), I got a call from a tech that he was at my house to look at the unit. I informed him that I had not requested a service call and he responded that the office had told him to go take a look. I told him I was at out, but I would head that way. Before this phone call, I was never notified that a tech was even coming! He said he was in no hurry and would wait for me to get there. When I got home at 2:30, he was on the phone in his truck and I waited inside about 10 minutes for him to finish. Once he did, he came inside and had the problem fixed within an hour. It was a wiring problem.

He fixed the problem by around 3:15. While he was working I started to clean the dirt and leaves from around the condenser unit. Once he finished he offered to help me clean the leaves and dirt. I told him I could do it on my own and that he was ok to go. He let me know that he didn't have anywhere else to be and he didn't mind helping. We finished by 3:40.

He then handed me a ticket for a two-hour service call. I NEVER requested a service call. He starting working after 2:30 and finished by 3:15. When I contested, he said I would have to have to call the office and talk to them. When I called the office they said I would have to talk to Mark Ellwood who was unavailable. The technician had started charging me before he had even called to let me know he was there when I wasn't even aware he was coming.

When Mark called the next day he was extremely rude and unwilling to work with me. He even mentioned that because the GPS on the truck showed he was at my house before 2:00 he started billing me then even though I was not even aware he was there until he called at 2:05. Mark angrily told me if I didn't pay the full two-hour service call he would turn it in to a collection agency then hung up before I had time to respond. This was one of the least professional encounters I have ever had with a service provider.

I would not use this company again under any circumstance and I advise you to do the same.

Delana C.

This is a review for the employees at this company. I called that Friday morning before a long holiday weekend and our A/C froze up and stopped working. They called me just a couple minutes later to let me know they were on the way to help. The guys were super friendly and they showed me exactly where the problem was and what was needed. I have a very old unit, but a good unit. They were able to change out the blower motor and get it working again. I cannot express enough how friendly the staff is in person and on the phone. I have not experienced that much out here in West Texas especially on the phone. Thanks for saving the day guys!

Sharon C.

I have never actually gone so far as to write a bad review, but with the service I received from this place, I could not help but to. First things first, I recently had a few problems with my A/C unit in my attic. When they came to look at it (of course) there was "nothing" wrong with it even though condensation has been leaking from vents all over the house and only 2 bedrooms receive proper ventilation. So after a few days of them promising to "figure out" the problem, they conclude the thermostat is too close to the vent duct causing wrong readings. Keep in mind that this thermostat had been moved there BY THEM. So the problem continues and I receive my bill from National Heating & Plumbing, and its over $2300! For removing a thermostat that THEY had recently moved to the specified spot. So I end up hiring another contractor, and he finds out that the ventilation lines were not big enough for the size of our house, and BAM! Fixed!! Anyway, I tried talking to the Office Manager (Chris Vasquez) about this problem and the price they were charging me for THEIR mistake. They refuse to work with me and have now sent a "Final Notice" "Demanding Payment" or "Legal Fees" will result. Also that they "Regret" having to take such action. Anyway, I hope this helps any curious people about this place. STAY AWAYY.