Nate's Plumbing

Virgie L.

Please read these reviews, and don't use Nate's Plumbing, I wish I had. Number one Nate was late for appt, Number 2 he tried to talk me into something I didn't want. Number 3 he wouldn't give me price on replacing a simple valve. Then his son show up close to 4:00 wants $600. Just to do the job. At that point since it was Friday I had no alternative to have it fix. Nate is out there to rip us off!

Joe R.

Yesterday I posted here explaining my wife and my feelings about our recent experience with Nate's Plumbing and how we were shocked at our bill. We had the faucet's to our washer replaced and then mentioned a problem we thought we might have with our drains from our gutter downspouts to the street. Nate's two plumbers jumped right at it - without letting us know the cost - and we just about had a heart attack when they produced the bill!

Follow up to this morning when Nate himself called to speak with my wife about our experience. Long story short, Nate made it clear that that wasn't the way he wanted us to remember our experience and he made us an offer to make it right and rectify the situation. He mentioned that we should have known BEFORE the work was done what the charges would be, and he thanked us for bringing it to his attention and said he would be doing some training to alleviate the problem and ensure it didn't happen again. We appreciate that, and think his offer was entirely appropriate and fair! Nate, thanks for taking the time to call us and make this right! THAT is how businesses that care ought to be run!

W K.

Nates Plumbing will not give prices over the phone. However, they have set prices for everything. They insist on coming to your home charging you a $85 service fee. The tech was supposed to tell me up front the cost of installing a dishwasher and sink. He forgot. Well..I got the bill and about fainted. Who would think that to install a sink and dishwasher would cost
over $600! I called to complain and was told someone would call me back and they never did.
Do not use them unless you want to be ripped off.

B C.

I had someone come out to do some work a few years ago and he did a great job at what I thought was a fair price. Recently I called to have someone come out to another job. I asked for the same person and he was no longer there. The job was no more than a leisurely 1/2 hour (I timed it) and the charge was $250. I felt like I was ripped off and would not recommend except in an emergency.

Kim L.

I called Nates plumbing to see if the could come out and repair a bath tub that had no hot water. They were able to come out the same day I called. I am pleased they were so responsive.

William R.

I was billed $200+ an hour!!! When I called to see if the billing was a mistake Nate told me:
- No mistake
- I personally bill at $250 an hour
- I'm better than a lawyer
- I have a 4 year degree
The plumber Nates sent out was not a problem solver, told me he couldn't install a disposal (not enough room) to find out later that we could!

Bea M.

$422 for basket drain leak is too much, Nate. I called our retired plumber who told me the cost of materials you needed for this job. I'm all for your guys making a good living, but you ripped us off and we won't be calling you again. I was also mislead when the guy on the job said that the quote included the $79 service call fee...Found out later that fee wasn't included. The only thing good about my experience was the friendly receptionist. You are building a reputation of an overpriced plumber.

James M.

-100 Stars if I could. DO NOT USE Nate's Plumbing ever. I have been a customer of Nate's Plumbing for the last 15 years. They have done an outstanding job with all of my rental properties when work has needed to be done and I have even referred them a ton of business over these years (whether they know it or not). Well as of this past week that will all end. It takes a lot to get under my skin but the owner, Nate, takes unprofessionalism to a whole new level. Long story short, their new scheduler made 2 separate mistakes on scheduling things to be done at my house when I specifically told her what needed to be done. I called to talk with the owner and he proceeded to tell me that his employees are not only more valuable than his customers but he didn't need my business. I was taken back by this statement because a business cannot survive without customers regardless of how great your employees are. After going back and forth with him, we came to an agreement of them coming out to do work today. The work to be done was installing a farm style sink in my kitchen. Plumber showed up and had no clue to how to install it and wasnt quite sure why she scheduled it. Again this was after I specifically explained to her what needed to be done. The plumber calls Nate to come to my house to see if he could figure it out. Nate shows up and looks through the directions and says he can't mount the sink because some framing needed to be done. I start to proceed to ask him if the framing was there would they be able to do it. In the most condescending and ill-mannered tone, interrupted me and asked me if I was college educated and if I was why couldn't I figure out how to install the sink myself. Needless to say I told him to get out of my house in a few choice words. As he walked away from me he again told me how he didn't need my business, that I will NEVER find a better plumber, and that he makes more money in a day than I do all year. In addition, that if I ever called his office again that he would file harassment charges against ME! As if I would hire this company again. My response was this may be true that he makes more money than me but it won't change the fact that you are an arrogant SOB that thinks he is above everyone. This company is a joke and it makes me sad to think about the $1000s of dollars that I have paid to them to do work for not only myself but for friends and clients. I also feel sorry for his employees and other customers in which Nate treats this way. Its clear it happens by reading the other negative reviews that have to deal directly with Nate.

Kenneth L.

I was just given the opportunity to pay Nate's Plumbing $85 to show up, spend 5 minutes to tell me it would cost $1600 for 30 of gas pipeline. A straight line with nothing unusual and nothing obstructing access. What a COMPLETE ripoff. If they used flex pipe it would take them 30 minutes to run a line plus generously 1 hour for fittings on both ends. They might need that much time if they took lunch during the install and expected to get paid for that time. So for 3 hours or less of time they wanted $1600? Wow, I am in the wrong line of work. That is a higher rate than most MD's!!!

They were the highest bid by a factor of 2x to 3x, fyi.

FYI, I ended up using J&M Services. They were great. Timely, competitive and true to their word.

Lauren D.

We had a pretty nasty main sewer clog in our home. Nate's responded promptly by phone, had a plumber available to come, and he arrived right on time with the ETA. The guy was very professional and was extremely clear about the estimate. Not only did he resolve this issue, but he replaced the toilet perfectly. I was so impressed I had him fix a sink that had been running slowly as long as we had owned the house.

Not only did he resolve the problems, but he took the time to teach me some things about how to care for our pipes and make sure this didn't happen again. I'm absolutely SOLD on Nate's and we will be calling them for any of our plumbing needs in the future. Very professional, very fair pricing and friendly competent plumber to boot! Thumbs up!

Update 1/24/17:

Well, we sold our old home and bought a new one, and we just had Nate's come out to the new place to do a laundry list of small to mediumish fixes we needed all around the house. Once again, Nate's is excellent. On time, polite, knowledgeable and willing to educate us on how to best care for and maintenance our home plumbing needs. Still 5 stars! Thanks for April for being awesome on the phone, and Dustin for the great work!