N & J Plumbing & Heating

kathleen h.

Very disappointing. I used them in the past without problems, but I'll never use them again. I called a month ago needling a faucet replaced. I called again. Days later I got a return. They asked me to send pictures. I did immediately. I called a week later. Then a week later again. No follow up. My final call was yesterday demanding to speak to a manager. They gave me the time to call when the manager would be in. I call and I get a machine. My message was if I didn't hear back that day, I was done. A day later, I get a call that they can't get the faucet. I could have been told that 3 weeks ago! There's more than one plumber in this world. Waste of time. If you can't follow up with your customers, you shouldn't be in a service-oriented business. All this just to have a simple faucet replaced in the shower. It would be easier to get a book and teach myself how to do it!