N.E.W. Plumbing & Heating

K M.

Were told they would not be out to look at leaks for a week which was fine because we needed to open some walls up to find the exact source. The same day I called to get on a wait list they called back and said they could stop by in 10 min. They stopped by - No Masks - and came into our home to look at the basement where the 2 walls were showing evidence of leaks and said they couldn't do anything until the walls were removed. 2 minutes later they were gone. We worked on the walls and had them down finding the sources of the leaks and called them back an hour later and they said they wouldn't be able to get to it until Monday or Tuesday. Which we understood and said ok no problem. Monday came - no call, Tuesday came, no call - we called the office to find out when they would be coming and they said Wednesday - Wednesday came and no call or show. I called Wednesday and cancelled our appointment with them and said if they charge my card the $82 deposit which they require you pay that they will hear from my bank. There were no services provided and they were only in my house without masks for 2 minutes saying they couldn't do anything. I understand it is a busy time especially with COVID, but please make your employees wear masks and follow up with people who are expecting someone to show up at their house. It's just common courtesy.

Linda M.

We have been happy with this company. They installed a hot water heater for us and have worked on our Main drain. They aren't cheap.... but no repair is these days. They respond promptly when we need them and they do the job right.

Cece S.

NEVER NEVER CALL THESE PEOPLE!! I normally google everything...unfortunately this time... I did not.
My dad was put in hospice & I was in a hurry to get someone in here, and I had no idea who to call.

$1000.00 to install 2 faucets/ bath & kitchen.

Change kitchen sink.

And a new shower assembly with diverter.

I supplied all parts! Except the shower assembly.
When I asked for itemized bill, I was told they don't do that. WTH?!
SEVEN HOURS PEOPLE.... that's what they billed me and I was here the whole time. It was MAYBE 4.

I've since then redone the plumbing myself in the bath.
I'm a novice- and waaay faster.
I wish there were ZERO star options.

Rachel S.

Literally go anywhere else. They charged us $180 to ""fix"" our plumbing for almost a week, and then wanted $82.50 up front to come back out and take a look, with no guarantee of when they would be able to do so. A week later, my entire house was backing up into my bathroom every time I used the water. One of the employees had the nerve to tell me it was probably me throwing feminine hygiene products down the toilet, when I have never done so in my entire life. Over the past year, we've had them out a couple times to ""fix"" our furnace, which always cut out a day or two after they left. We were always billed in full. Extremely unprofessional. Terrible service. (We called Dave's Electrical in North Webster, and they were out within the hour. The technician that they sent was very knowledgeable and fixed our furnace for good in only half an hour.)

Jessica D.

When entering a home to perform a service of fixing a water leak, do not smoke a cigarette inside their home. It does not matter if the leak is near an exterior door, because it is considered rude to smoke in another's home without permission.

Dan W.

I had a well pump go out on a Saturday morning, I called this business to install a new pump. It was going to be an emergency call since it was a Saturday, So to save a some money, I took the old pump out myself. I can generally fix things on my own. But decided to have someone else install it. It took me approx. 30 minutes to take the old one out. ( it was located under by basement stairs, very easy access ) N.E.W plumbing showed up. looked at what I needed and then left to go get the new pump. After not having one at the shop i was told they went and bought one from a local business. To cut this as short as possible. The repair man left three times, to get parts, didn't quite understand that being he had a self contained box truck with parts and it only need a couple on minor plumbing fittings to hook up the new one. He couldn't get it to prime so he had to call someone else over to help him get it going. After approx. 5 hours they had it going. Well he took an hour off for leaving 3 times. But I had to pay while he waited on someone else to come over and prime it for him. Which I didn't think I should have had to pay for that. When he left I asked him if he had an idea of the cost of the bill ( they were going to bill me ) he said it could be up to 1,000. I about choked! I had the old one out in 30 minutes, and it took them 5 hours to install a new one. Well once I got the bill it was 1,228.00, I was SHOCKED!!! and all it said was replaced old pump, Not itemized at all, didn't have how many hours, how much per hour, the price for the pump, nothing. I emailed them and complained how I thought they were price gouging me and they didn't break down the bill. How it took 5 hours etc. I would not recommend this place at all! Very unprofessional. I feel I had to pay for the time he had to wait for someone to come over and do his job for him because he couldn't do it. They never told me what they paid for the pump they installed after I had asked. They never told me on the bill how much they charged me for labor per hour. Stay away from this business!!!!!!!!!!!! like I said it took me 30 min. to take the old pump out, and it took a "" professional"" 5 hours to install the new one. Of course it was a Saturday and they were charging me over a 100.00 and hour... why not take as much time as possible. They must think all customers are idiots!!!!!!

Michael P.

The most unethical and ignorant company I have ever dealt with. They do not honor Carrier's manufacturer warranty even though their website claims they are a Carrier Factory Authorized Dealer, and they charge twice as much for parts than the competition. If you are in a bind, do not trust your comfort and safety to this company because they could not care less. Just because we live in a small town does not mean we should blindly trust businesses because they claim to be our neighbors or fellow parishioners. Customers beware.