N.e.t.r

Yumi Y.

The units are quiet and effective. And the installation could not have gone smoother! Jerry and Garrett worked on the installation and were professional, courteous, and easy to work with.

Vivian Y.

We found this company online and was impressed by all the good reviews. We called and they are as good as we thought! Brian B, Ivan and Jawon are very professional and they have great working manner! They are so considerate and they know what they are doing. We had a great experience with the mini split installation in our house.Everything installed nicely and they were very careful with our floor and furnitures. Very pleased with N.E.T.R service! Would definitely recommend.

Carolyn L.

Consultation to purchase: We had a very smooth experience - just a couple of weeks between getting our free consultation (Chip was very clear and easy to understand - he explained everything really well.) to having the units installed and functioning.
Installation: Brian B. & Ivan were terrific. They were prompt and efficient, and they let us know what to expect each day. They were courteous and communicated really well. They worked pretty quietly, were very considerate, and were extra careful to keep noise and dust/mess to a minimum. They actually may have left the place cleaner than they found it!
The units are quieter than I expected, and the team did a great job coming up with a solution that worked for us!

Justin H.

NETR did a great job installing mini-splits in our 2 third floor rooms where out existing ductwork could not reach adequately. We were very happy with the installation team of Jeff and Ivan. They did their work professionally and courteously and left the space and house clean.

Jeffrey F.

Jerry and Matt C installed our Mitsubishi split system today and did a fantastic job. Very professional, courteous and got the job done as expected. System works great. Highly recommend N.E.T.R Inc!

Groz G.

NETR did a great job from start to finish. Jimmy took the time to convince us about the product and the company. The install crew - Jerry, Adam, Jeff, TIm and Matt C - were as professional as Jimmy promised. The crew was here early, was polite and pleasant to deal with. They worked smoothly with us as we made some slight tweaks to one of the installation positions and made sure we knew just how everything worked before they departed. Their teamwork was top notch, they protected our floors and left the work site tidy. We would highly recommend this company. Hopefully the Mitsubishi equipment will be every bit as good as the NETR team.

Kate M.

James M came to my office to fix a heating problem. He was professional and friendly. He listened to my saga with the heat and tried to problem solve. He was able to diagnose and fix it. He explained to me in understandable terms what had happened. My experience couldn't have been any better.

Rob M.

I honestly wish I could give them 10 stars. We lost heating right before a pending storm and Tim came out from NETR to help us.

Tim got to the root of the problem, was cordial, pleasant, answered my questions sincerely and of course fixed it. I've worked with 100s of individuals for work on my houses and Tim from NETR was top 3 in people i've dealt with over that time. I just can't say enough about how happy I was with the service. Any other needs I have for heating, I'm calling NETR first.

Jeff M.

Maybe I should have waited a few months to see how I love the system overall but this is more about the installation and service from N.E.T.R. that I recently experienced and not the product itself.

I started my process back over the summer and it took me about six months to get fully installed. They are now located in a nondescript building in North Andover. I decided to just show up and speak with a salesperson about products they had to offer. I figured there would be a showroom to see everything but that wasn't the case and they are apparently still working on getting one in the North Shore area. I was a total newbie at the time but knew I was looking for the most energy efficient system possible and I was pointed in the direction of those that were above 18 SEER rating.

Before you do anything or think about putting in a ductless mini-split system, you need to visit MassSave's website (just do a google search since I can't post a URL) and get a Home Energy Audit completed. I can't stress this enough because you will possibly be able to receive fairly large cash rebates because of it once the install is complete.

So after my visit and getting some brochures from their HQ, I set up the audit almost immediately and they came out in about three weeks time. I had baseboard, electric heat that was costing me way more than what I wanted to spend in January in February that needed to go and received word that I would qualify for the rebate program along with a 0% interest loan over seven years, both keys to making this work.

After the audit, I was contacted by Russell at N.E.T.R. who did an in-person consultation, measuring rooms and laying out the amount of BTU's everywhere I wanted to install the wall units. A few weeks passed and I ultimately ended up where I wanted to be with some additional perks thrown in.

The install was scheduled for about a month after contracts were signed. The install was to take place over two days and with our first winter storm on the ground, I was worried they would have to cancel. They actually do installs year round and I feel for the guys who will be outside in the dead of winter putting these up. The first day, a crew of three arrived on time along with Russell to go over the specs one more time. After throwing down clothes so they wouldn't get my carpets dirty, they immediately got to work putting up the indoor units and then began working on the siding pieces while the electrician did his part (that I also didn't need to hire on the side, they took care of this).

The next day, the compressor was brought in, hooked up along with the branch box that was mounted to my cement wall in the basement. A few hours later, everything was ready to go and they took about a half hour to show me how the system worked, from the fairly complicated remote controllers to cleaning the filters.

Everything was professional from day one and after our first night of wonderful sleep, we were amazed at how well the systems are already keeping the rooms warm and can't wait to switch it over in the dead of summer for centralized air conditioning. You're getting top notch service from these guys and it shows, they come highly recommended and if you have any questions about the process, reach out to me via messaging. I included a finished install picture with my review about five minutes after it was fully completed.

Paul R.

He showed up at the promised time and did a thorough cleaning of the unit. I thought the cost was quite fair.