N.e.t.r

Nathan N.

Had NETR install a three zone mini split system in our place in Cambridge, MA. Their prices were about average of the three quotes that we received. However, their quality and professionalism seemed exceptional, so we went with them. Then had a showroom where you could see and, importantly, hear the units in action. They also offer information seminars which are super helpful. We attended one and visited their showroom.

The wait for installation wasn't bad, about 4 weeks. This was much quicker than the other companies we contacted. (This was in May/June, so I imagine a high demand time.) Installation was done by Cesar and Terry. Both were very professional. Installation was quite seamless and they definitely know what they are doing. They were very clean and careful with everything.

We've had the units running for about 2 weeks now. They works great and are amazingly powerful in cooling. Much more than enough for what we need (this was 3 units for 1000SF home).

The other great thing about NETR is that they offer maintenance services at what seem to me to be very reasonable prices. Given the importance of this, it is great to have them do this.

Overall, have been very happy with my experience with them.

Some have complained about the price of NETR on here. However, after having gone through all of this, I have learned, it is a complicated and intricate process and there are lots of ways to cut corners. I personally am happy to not pay the absolute rock bottom lowest price if the quality is good. Less headaches in the long-run.

Brian P.

Have done 2 installs with NETR in the past year (different locations). These guys have the process down to a science and are a pleasure to deal with. Ivan and Christian did the most recent install and were excellent. Highly recommended.

Greg S.

Couldn't be happier with the installation and performance of our mini split system. Our house is nice and warm and looking forward to using A/C in the summer. From the sales tech to the installation process -- the entire NETR team was professional top to bottom. Thank you Chip, Adam, Alana, Matt, Steve, and Caesar.

Al H.

we had a ductless AC unit installed... it took them a few weeks to schedule an installation (it was August so you figure they're busy) but they got it done in one day and it works great. They had to patch up a small hole in the wall after there was a bit of difficulty setting up the wiring and I had to wait a few weeks to get it done but that's all set now. It wasn't cheap--it might have been a few more bucks than other companies but the financing helps and I'm willing to pay a bit more for quality. So, yes, recommended.

Amy H.

NETR resolved the problem and will replace a mini split system that did not meet New England codes. Once replaced I will update further

Captain A.

I got an estimate from N.E.T.R. for a new ductless air conditioner system, nice sales guy however I don't like being taken advantage of or mislead.

I was quoted $12,400 for a 3 room unit, almost $9000 in labor alone! I was also told these units alone cost $3000 each ""sometime more"" quoted from the sales rep.!?! Absolute BS and highway robbery to consumers.

As an example, I could have ordered better equipment for less than what they quoted me at https://www.acwholesalers.com/Mitsubishi-MXZ-3C24NA2-3-MSZ-GL06NA/p88997.html and free shipping!

I highly suggest you do your homework before doing business with any company, N.E.T.R. does have great feedback but taking advantage of you for it is not ""cool"" anytime of the year.

I did want point out after I questioned the sales rep on the $9000 in labor, I was sent a video on why installation is so high. https://www.youtube.com/watch?v=uAwCuw3je2c&feature=youtu.be

All other questions I asked the sales rep were avoided and referred to the owner making the prices. He's just doing his job, not his fault.

With that said, I had watched the video above, I did the math as well. Two guys for 2 days and I used all the #'s in the video provided and based the MA sales tax on $4k in equipment. $7850.00 total (parts/Labor) vs the $12,400 quoted ($4550 difference)

Based on this, they would be making over $4550 in profit on my install.

Within the video a very reasonable $400.00 profit is noted and the equipment would be less rated than what I was quoted giving them even more profit on the back end.

It's a simple #'s & BS game, they can give you the dog and pony show about being a Mitsubishi Diamond Elite Contractor and tell you ""you get what you pay for."" (I guess that gives them the green light to go above and beyond overcharging people???)

I don't have a problem with paying a premium for excellent service, but they took it to another level of greed. Only in MA!

At the end of the day it's your hard earned money, make sure you do what's best for you.

It's to bad these guys were greedy, I would have purchased a system from you.

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Got to love the dog and pony show response below by the owner, they can feed you any BS to justify in their mind over charging you. Complexity? Seriously... This job could be done in 1 1/2 days with 2 people if they knew what they were doing, if it's taking you 3 people for 3 days to do a small job like this then you need to see where the times going. For example now he's adding in one more person and 1 more day to the job and exploding the ""company cost"" to make you feel like he's doing you a favor. $2250 for material, are you gold plating it? $750 to run one cable 30'? Unreal... I guess the sales person has no idea how to do his job now after reading this? I guess consumers can expect games and being mislead as part of the FREE estimate? We must all be stupid or think you're the only person running a business? At the end of the day, you can break it down anyway you want to mislead consumers, they will read this and do what's best for them. Have a great weekend yourself!

Michael A.

We asked for an estimate and they did a great job of providing one. The gentleman took the time to inspect our entire house and take measurements for a very accurate quote.

S J.

Ray was friendly and professional and taught us things we did not know about the system. Would have him back to service our Mitsubishi AC anytime.

Yumi Y.

The units are quiet and effective. And the installation could not have gone smoother! Jerry and Garrett worked on the installation and were professional, courteous, and easy to work with.

Vivian Y.

We found this company online and was impressed by all the good reviews. We called and they are as good as we thought! Brian B, Ivan and Jawon are very professional and they have great working manner! They are so considerate and they know what they are doing. We had a great experience with the mini split installation in our house.Everything installed nicely and they were very careful with our floor and furnitures. Very pleased with N.E.T.R service! Would definitely recommend.