MyGuy Plumbing & Drain

G T.

I have used MyGuy in the past and was pleased with the quality of work that was done. So I called MyGuy again to come and evaluate/repair a leaking shower drain. I was charged a reasonable amount for that service. While there, my wife asked the plumber to look at two of our toilets that we're constantly running. The work was completed and we were charged an exorbitant amount for the repairs. On top of this, I had to repair the toilet when I returned home as the toilet was still not working properly. To say the least I'm not thrilled with your quality of service and questionable business practices. This is how you treat a repeat customer? I will never have call you for service or recommend you to anyone. I also intend to file a complaint with the State Board of Examiners of Master Plumbers and the BBB.

Phyllis T.

This place is a ripoff i had them come in to fix a faucet then they talk me into getting a yearly contract so we did . well after a day of thing about it we decide to cancel they would not return my money because I signed a contract we could not afford there crazy prices the company is only interested in money they could have given me my money back I am a senior and I feel I got ripped off out of there kindness they could have cancelled the contract and giving me my mony back shame shame on them buyer beware stay away from this company they are not proptofessionals they are it coast me $750.00 dollors . Phyllis Timminia.

Donna V.

Upon arrival, Charlie and Matt professionally and politely introduced themselves and gave me a background of their experience.Prior to assessing the situation, Charlie took time to explain the companies policy and warranties. I had a problem with my bathroom pipes. I was given options. My Guy Plumbing had my care as their first concern. What an honest company. Charlie and Matt worked together to fix the problem the way I choose. No pressure, no sales pitches! They both were great technicians.

Also, Erica from the office answered my calls promptly. She was very efficient. She called when Charlie and Matt left as a follow up to see if i had any questions. It doesn't get better than this! The price was reasonable.

I highly recommend Mr.Guy Plumbing. They will be certainly be my first call if the need arises, Thank You,Mr.Good Guy.

Evan J.

Similar to another review, I was charged $400+ to swap out a kitchen faucet. Prior to booking the job, I asked for a price quote over the phone to which they said wasn't available (??). The two main determinants, from what I understand after a completed job, is whether I provided my own fixture or purchased theirs ($900+!!).

In the end, the swap took two guys 20 minutes. They were professional, but I felt like it was more of a sales pitch - upsell me to their supplied faucet using scare tactics of no warranty on my provided faucet, plus upsell to their service subscription.

In the end, I needed the faucet swapped in that moment and didn't have time to book another plumber and wait a week to find a less expensive option.

In the end, it's my fault for enabling the business to keep charging these rates and using the tactics. But, I feel strongly that there is a better way to conduct business transparently. Will lead to long term customers instead of one and done.

Joe C.

Pro: MyGuy Plumbing was very professional, clean, organized and on time. The work they performed so far has been great, no issues. I would recommend their work to others.

Con: I was charged almost $500 to swap out a sink faucet that took about 20 minutes for them to do. They have a book that outlines cost for their service folks, and isn't based on actual job at hand. I'd love to use them again, but I can't afford to bring them back for future jobs at their rates and pricing structure. If the costs are defined, then I wish they had provided a quote over the phone to start showing ballpark figures, with me understanding things could possibly change once they get out there to fully inspect the situation.

Neutral: There is a service fee to come out and that would be applied to the job if you select them on the spot. This is normal though for a lot of folks in my area.

JoAnne T.

I was given specific violations from NJ Natural gas. They came- and their first idea was to bring gas pipe through the bathroom (?) and rip out the tile wall( and exterior wall) it's a long way from the problem. I didn't mention I had worked for a HVAC company in the past- and knew enough, that that was stupid. He said he would try and think of something else.. and call someone.. he came up with ( I need two shut off valves, a leak fixed in the line going into the gas line and the outside pipe) breaking through the wall behind the range( but they are not dry wallers ) and connecting the pipe. $1,600. Or a less practical answer of separate piping outside to all three appliances $4,000. Hard pass.

Desiree J.

Came quick and fixed the issue I had. A little pricey but that's fine given the work they did. Thank you my guy!

Elisabeth ..

Complete rip off. Overpriced. Right after being taken for a ride I go to work and another woman at my job tells me she had the same experience. LOL

Joanne F.

These guys are great. Came when we needed them and did quality work, giving helpful advice along the way, even on things not involved in the work. Chris was super knowledgeable and friendly, coordinated with our electrician, explained things in detail before the work was done and provided photos of after. Really appreciate these guys. Thanks, My Guy!

Mike C.

Had a broken pipe under house in the crawl space, tight area. Had other company come out and gave a price that was crazy. Said it's alot more because it's under the house. I told him to leave but thank you for coming and paid the 50 dollar service fee... didn't even look at pipe. I then called MY GUY and he came next day. Mike was the plumbers name. Very professional and extremely a nice guy. Talked to me like I was family. His price was 1/3 of the first companies price. No hidden charges or up sales. I'm in the home contracting business and this is how I treat my customers also. I was very impressed and will definitely be using My Guy on all my future plumbing jobs. Thanks Mike......100% would recommend!!!!!!