My Professional Plumber

Ann L.

I had a leaky gas line from my shut off behind the stove to the stove. Jamie came out and checked the flexible hose and the fitting had a slight leak he replaced the flexible hose (cost of part 30.00). The job was completed within an hour and the charge was 480.00. I was flabbergasted. I will probably not call them again.

Mary B.

We contacted My Professional Plumber regarding a sewer smell in our home, the company sent Josh out. I have to say Josh was very professional & courteous. He seemed very knowledgeable & explained everything thoroughly. Unfortunately he wasn't able to detect the issue, but was able to redirect us as to our next step in resolving our issue. I would also like to mention we did receive an email and text confirming when Josh would arrive, which was really nice. I might add that it is refreshing to see a company show up for an appt. as well. I will definitely be using this company again if it's needed, thank you!

Ric H.

I agree with all the comments about excellent customer service, courteous tech, and job done well. My big beef is the PRICE! I had a leaky kitchen faucet 2 days before Thanksgiving. The tech arrived on time, I even got a text with his name and picture. He arrived in a crisp white shirt, smiled and took me to the cleaners. To replace ONE kitchen faucet and TWO under counter fittings was $595.00. Yes, he gave me the price upfront but his presence (service call) already was 60+ dollars. With family coming for the holidays and lots to do, I said go ahead. 1 Hour and 10 Minutes later I had a new faucet (I previously bought) installed and I was out $600.00! A very professional organization, but I`d rather pay Jimmy-Bob 100 bucks.

Graham B.

This was the best repair experience I have ever had. The technician was prompt, professional and thorough. He diagnosed, quoted, and finished the work quickly and in a fair value exchange.

Chuck R.

We were having a new shower installed and ran into some plumbing issues. Called several companies and while this one was the only one that could do the job quickly (we were on a tight schedule) I feel we were taken advantage of. First off I do want to point out the person that did the work, did everything correctly and there were no issues with the quality of the work. My issue was the price and attitude of the company.

I was okay with the $295 to install 2 sink valves and 1 toilet valve.

What I, and my wife, were not okay with was the $695 to move a tub drain about 3 inches and add an adapter to accept our new shower drain.

They also installed new plumbing for the shower faucet/shower head, they charged over $500 for that.

This involved about 6 feet of Pex plumbing pipe and a few fittings.

We were quoted labor for half a day (to me that's 4 hours). He didn't even take 2 hours.

After talking with each other, our daughter (she has some knowledge in this area) and our tile installer we expected, at most, a price of between $600 - 700. We were charged over double this.

If we hadn't been in a bind when I got the estimate for this I would have walked the guy right out of my door.

It's nice they were able to do the work in the time-frame we had, but to take advantage of someone like this is totally uncalled for and extremely unprofessional.

There will be no doubt if someone wants a recommendation for a plumbing company I will NEVER mention this company.

Kevin S.

We had a plumber come out to the house this last Friday, 10/25/19, to change out a leaky shower faucet. Upon arrival, we first noticed his professional appearance. We soon learned that is was because salesmen have to look professional. I showed him what needed replaced (I had already taken the faucet knob and cover off for him before he showed up) and he proceeded to ""interview"" me about our plumbing. He pulls out a lengthy checklist sheet from his binder and tells me that he wants to conduct an entire house plumbing inspection. I told him that we did not need an inspection, that we just needed our faucet replaced and that I had the replacement part. He started to object, but saw that I was serious. He then calculates his charge on his tablet, which, when I saw how much it was I almost gasped - $69.00 for him to walk into my house and $210.00 for the repair. Although I did not want to pay that much, I agreed, signing his tablet. He then takes a picture of the faucet and goes to his truck to get tools - he had come into the house with none. He comes back and I ask him whether he was charging me for the part, since I was supplying it. He said no, that the part is usually about $40.00. So I asked him, "" so it would be $250.00 for the repair if I did not have the part?"" he said yes. I should have not told him that I had the part until he first quoted me the repair. Then I could have really seen whether he was charging me for it.

He then starts the repair - he cannot get the retention ring, that holds the cartridge in, off the valve body. He asked me to help him, which I do. We get it loosened, he replaces the part, and puts everything back together. We walk downstairs and he says that he is going to check the water pressure at the outside hose bib. He does and he then tells me that our water pressure was slightly higher than it should be and begins to to use scare tactics saying that the high pressure could damage the entire plumbing system and to try to get me to agree to have him replace the pressure reducing valve for $477.00. I said that I would think about it. I should have asked him if his gauge was recently calibrated.

He then demanded that I pay for his current services right then, ($284.00). I told him that I was expecting to be invoiced and then mail in the payment, He told me that is not the way they do things. I told him that the receptionist had not told me that I needed to to pay on the day of the repair when I made the appointment. He says that she should have and that their calls are recorded. He then calls his office to see who had taken my call. When he hangs up, I ask him if he was going to discount my service since he had required my help to do the repair. He said that he could not do that. I told him that his company should have sent out the proper manpower to do the work. I wonder what he would have done if I had been unable to help him? He called his office again and talked to the owner. He gets off the phone and says that he can take $25.00 off of my bill. I agree, pay ($259.00), and he leaves. After he leaves, I called the office and spoke to the owner and told him that I was not happy about not being told, when I made the appointment, that I would need to pay at the time of the service. I have NEVER paid a technician on the spot - (Plumbing, HVAC, or electrical). He said that he feels uncomfortable telling customers on the phone, ""Oh, by the way"", you have to pay the technician before he leaves. I told him that telling the customers up front, at the time they make the appointment, would be better. Then there would not be any surprises.

After the technician leaves, I called the water utility company and asked what our water pressure should be and what the plumber had told us. The engineer said that it was a little high, but would not be anything to be too concerned about and that it would not damage any appliances hooked up to water or any plumbing fixtures.

I will likely not use My Professional Plumber again for any repairs in the future. Their prices are too high, but I guess they need to pay for their Mercedes vans..... Had the plumber who built our house not tightened the retention ring on the faucet too tight, I could have done the work myself and we would not have needed MPP's services.

Angi P.

My husband called the number for Cutler Plumbing Company, the plumbing company who had installed our water heater in January 2011. This call connected him to My Plumber, Inc. whom he learned had bought Cutler Plumbing approximately 2 months earlier. My husband was under the impression that the company was still a local business in Maryville. My husband told the dispatcher that he needed someone to look at the water heater which was leaking from part of the thermostat on the bottom of the water heater. He also told her that the water heater was a 40 gallon natural gas American water heater and the plumber should go ahead and bring a new one to install in case the old one could not be repaired. My husband received a text that our plumber was on the way and his name would be Bill Miller. A picture of Bill was also included. He was told that the Service Call would be $199 because it was a Saturday evening. When Bill arrived he entered through our garage. He did not go to the from door where the porch light had been turned on. He entered the house in his spotless uniform and blue shoe covers and an Ipad. He brought no tools. He looked at our hot water heater and wanted to know who had removed the cover over the thermostat and at this time my husband was not home as he was on his way back from running an errand. I explained that my husband had removed the cover and that as a commercial construction superintendent he was used to working with plumbers. By this time my husband arrived and explained where the leak was coming from. Bill stated ""there's no way water could leak from there."" There was water coming from the area at the time of Bill's most genius statement. My husband asked ""so we need a new water heater then?"" Bill's response was, of course, ""yes."" My husband said ""well, go ahead and grab one off your truck and lets get it installed."" Bill then informed us in a rather condescending tone that he didn't carry supplies on his truck and the supply house was closed so there would be no way he could get a water heater today. At that time I spoke up and said ""I need a water heater. My husband is leaving to go back to Kentucky to his job site tomorrow and I need this taken care of."" Bill's response was a cocky "" what do you want me to do?"" At that time my husband asked ""what if I go to Lowes and get a water heater? What would you charge me to install that."" ""$600"" was Bill's response. By this time it was quite obvious that Bill had no intentions of helping us with our hot water heater issue, but he did mention that maybe another technician could come on Sunday. I asked ""why would someone need to come tomorrow because your supply house is closed."" We also learned that the supply house was located in Knoxville and that there was only an office in Maryville (I'm assuming the former Cutler Plumbing office). I told Bill that we would not be needing his services and at that time he pulled up the Ipad that he had carried into our home and showed me 3 places to sign so he could get his nearly $200 payment for doing nothing. I would never call this company again for anything! It's sad that a reputable, local company like Cutler Plumbing has been purchased by a company like My Plumber, Inc! It's also sad that Bill was a condescending, arrogant jerk to me and to my husband and had no intentions of helping us. Ohhhh....he did tell my husband to go ahead and hook up a garden hose to the water heater to drain it. Don't waste your time with this company!!

Taylor B.

I cannot say enough wonderful things about My Professional Plumber... Especially regarding Bill. I have requested their service a couple of times in the past few months and their level of professionalism, knowledge, and service is outstanding. After the heavy rain at the end of February I was in need of a new water heater ASAP. Bill was able to come out within an hour of my initial call and installed a new heater that same day. And recently on another service call, Bill went above and beyond by cleaning up a mess left at my house by another company. They tracked dirt on my floors throughout my house and he cleaned up after them I cannot recommend enough. 10/10!

Brian G.

Left a message at 2 am and got a call back early the next morning. The office staff was professional. The next morning Anthony showed up. Professional and courteous, he explained my options clearly and offered suggestions for improving our water service. I will definitely use them again.

Jimmy L.

Your guys did a great job,very professional and timely. I will be calling you back the next time I have any plumbing issues.Thanks for getting our drain lines back back in working order