My Professional Plumber

Guy M.

Nothing much more inconvenient than clogged toilets! My Professional Plumber was out within a couple of hours and Ron quickly identified that the problem as more than a simple clog, using video to determine that roots had grown obstructing the pipe leading to my septic system. Ron used some sort of device to literally remove the roots and the pipe was clear again. What was most impressive was Ron's ability to quickly diagnose the problem and having devices to both pinpoint the problem and remove the roots Would highly recommend!!

Marcia W.

It saddens me to write a review such as this, but it's important I do so. Last weekend I called MPP on Saturday because we had major issues with our toilets not flushing and the pipes leaking into the basement. One of their technicians came out, took a look in the bathrooms, around the house, and in the basement, only to claim there was nothing they could do for us without a total repiping job. Needless to say I was very upset and it wasn't until later in the week. I could find an independent plumber to come out and perform the necessary repairs, which took less than 90 minutes. After MPP's office manager texted me to follow up on the repiping estimate they had sent, I informed her of my displeasure, and asked specifically for the owner to call me. When that didn't happen, I called again with the same request. After four days, it was clear he had no intention of reaching out to me. I'm not sure what's going on with this business but their service and attitude are less than ""professional""!

Sasha B.

The technician came out within an hour and was kind, professional and so very helpful. Brandon is a gem of an employee. I can't thank him enough for his help.

T C.

Recently we noticed all our drains ""gurgling & bubbling"" loudly when water was being run. Water was draining slowly in my tub. After 3 days, our main toilet wouldn't flush. Drano, vinegar & baking soda & boiling water didn't help. I came across My Professional Plumber out of Oak Ridge, TN and they were able to get someone out within an hour. April at the office (I called 865-609-6080) went out of her way to find someone right away to come out. If it wasn't for her efforts, I would've ended up calling another company. I was happy to receive a text from the Technician Branden A. He also called to say he would be over in 45 mins and was driving a distance. He arrived right on time, wore shoe covers & was well-groomed. Branden asked many questions before looking at the problem, which I appreciated. Turned out I had a clog leading out to my Septic tank, which he resolved; advised me on proper maintenance, and gave me needed treatment to pour down my drains. I was so thankful Branden did not price-gouge and didn't ""find"" any other issues; even tho I'm a single woman over 50. His price was much lower than if I had gone with another company I almost used. He charged reasonably for the job; not by the hour; he saved me $$$ because of his honesty! Thanks Branden & My Professional Plumber. Highly recommend! I will request him in the future!

Steven D.

On time, professional, honest and they don't do work that doesn't need doing. May not be the least expensive company in town, but we'll worth the money for their worry-free service.

Martha S.

Do not use this company. i booked them to come to my mothers home to unstop a kitchen sink with a 24 hour notice and an agreement to come between 4pm and 6pm on 4/22/22. They said there would be a $99 service call plus the cost of the repair. I agreed to this. At great inconvenience I drove 20 miles to wait for them. They did not come. At 5:55 I called them and they claimed they had left a message that they would be coming 2 days later on Thursday. I had already waited for them and the sink was beginning to smell. I suggested they better do as they promised and come on out. A man called back and the first thing he asked was if I would be paying by cash, check, or card. He then told me it would be $99 plus approximately $325, over $425 to repair the sink. I am willing to pay a fair price and we would have not had a problem if he had done as he said and come between 2pm and 4pm, I think they are unprofessional, greedy, and not worth doing business with. They are a disgrace to the plumbing profession. I repeat, do. It use this company unless you want a lot of frustration and extra charges.

John M.

This was my worst service call ever. The tech showed up in a nice truck with a nice white shirt. Then he had the nerve to quote me $750.00 to replace my pressure regulator valve.

This is a $75 part that takes about 30 minutes to install. I've replaced them before so I know what the deal is. I laughed when he gave me the quote, gave him the $100 he required for just the quote. I further told him that he ought to quit this company and go to work for an honest company. I bet 90% of their ""customers"" give them the $100 and send them on their way. No wonder he has the clean white shirt...he never actually does any plumbing. He just spends 5 minutes to make a ridiculous quote, gets his $100 and goes on his way. Never has to get his hands dirty. I refused to sigh his paperwork and showed him the door. I am fried by this encounter.

John

Ann L.

I had a leaky gas line from my shut off behind the stove to the stove. Jamie came out and checked the flexible hose and the fitting had a slight leak he replaced the flexible hose (cost of part 30.00). The job was completed within an hour and the charge was 480.00. I was flabbergasted. I will probably not call them again.

Mary B.

We contacted My Professional Plumber regarding a sewer smell in our home, the company sent Josh out. I have to say Josh was very professional & courteous. He seemed very knowledgeable & explained everything thoroughly. Unfortunately he wasn't able to detect the issue, but was able to redirect us as to our next step in resolving our issue. I would also like to mention we did receive an email and text confirming when Josh would arrive, which was really nice. I might add that it is refreshing to see a company show up for an appt. as well. I will definitely be using this company again if it's needed, thank you!

Ric H.

I agree with all the comments about excellent customer service, courteous tech, and job done well. My big beef is the PRICE! I had a leaky kitchen faucet 2 days before Thanksgiving. The tech arrived on time, I even got a text with his name and picture. He arrived in a crisp white shirt, smiled and took me to the cleaners. To replace ONE kitchen faucet and TWO under counter fittings was $595.00. Yes, he gave me the price upfront but his presence (service call) already was 60+ dollars. With family coming for the holidays and lots to do, I said go ahead. 1 Hour and 10 Minutes later I had a new faucet (I previously bought) installed and I was out $600.00! A very professional organization, but I`d rather pay Jimmy-Bob 100 bucks.