My Plumber Plus

Jeannette E.

Today I was scammed out of $657.00 so I notified AMEX to file a dispute if management does not reach back out to me as promised by customer service. I prepaid the technician $657.00 that's including my 10% military discount for service that he left my house twice not completing...all within a 24hr period. . Larry Charged me $657.00 for two AC capacitor (40/5 and a 40/5 dual 400) both value less than $20 each. He installed one on 06/31/19 around 7pm and told me he would need to come out the next day 07/01/19 to install the second one. He assured me the unit he installed was fix but I called customer service (Jennifer) the next morning at 730Am and her my AC wasn't fixed and is still blowing hot air and I wanted a refund if Larry still doesn't fix it when he comes back out. When Larry came out that afternoon at 4pm to install the second capacitor I told him I wanted a refund being within 12hrs the part he installed stopped working. I called customer service and spoke to Camilla on speaker phone with Larry listening. She said because Larry was still there actively working on the unit I'd need to file a request for the refund when he closes out the work order. Camilla said she will pass my information to management. Larry left my house without fixing the unit or issuing the refund. I'm hoping management makes this right because I still have an AC unit needing to be fixed when Larry said it would be an easy fix with the capacitors I ordered from him for $657, which only cost roughly $20 each.

John M.

Called them based on the ""five star rated"" book you get on your doorstep. A/C blower motor was making loud noises, tech came out and said it needed to be replaced, no kidding. Total quote was over 1000, he then upsold into a package for inspecting your plumbing and heating. Told me to keep running the a/c, he would order the parts and it would 3-5 business days. A/C failed about an hour later, called back and asked if we could put a rush on the part, I was then informed it was not ordered yet and call back Monday. Completely un-acceptable, called them on Sat morning to confirm cancellation of services. Called another HVAC company, they had the parts and will be out today at 4, parts and labor 485. Do not recommend.

Gabe B.

Trying to sell overpriced units. I do not recommend them. My experiences with My Plumber started with them calling me to offer a deal to do an inspection on my heating and air conditioner. They were respectfully aggressive. There was some confusion in their offer...they made it sound like they would do both plumbing and HVAC but that wasn't the case and mildly disappointing. Their technicians were courteous and respectful which is why I give them a second star. Because my system was 15 years old, they say had a leak and used old Freon I was convinced to get a new system. I received three quotes, My Plumber said the price would be $14k where 2 other contractors offered comparable systems for $8k in the DC area. Their salesman also tried to discredit my research on price ranges with looks of disbelief. My belief that they targeted me due to the age of my system and housing location is why I do not recommend them.

Rachel S.

I've had a great experience with My Plumber until recently. I needed a faucet replaced. I agreed to use the faucet from my plumber and the plumber installed it. Total bill was approx $900! For a single hole Kohler faucet. I was floored. I tried following up with the manager and it took her almost two weeks to call me back. When she finally called me back after I left numerous messages, she gave me information that was not true about the cost and availability of the faucet. I fact -checked her statements with Kohler and I was told what she said was not true. My Plumber didn't separate out the cost of the labor and the faucet. But since I know how much the faucet was -($338) I know that the labor for 2 hours of work could not possibly be well over $500. That's insane. I'm tired of waiting for them to respond. I've given them ample time to resolve this issue so now I must warn others via Yelp. Stay away from this company - I am near certain I was overcharged and now, they refuse to follow up with me.

R N.

So I called them to replace my garbage disposal unit. I told them that I will buy a new replacement Insinknerator from homedepot so they will just charge me the installation fee. The receptionist told me that the tech will have to come to my house and give an estimate. So I obliged.

On the day of the appointment, the tech arrived late. Fine. So I asked him how much is the charge to install. Guess? A whopping $450.00. So I told him that was too much. I don't know anything about plumbing, but I felt this guy treated me like an ignorant idiot by trying to overcharge me. That is my opinion. So I declined to have it done and told him that i will look for somebody more affordable. He then asked me with an annoyed voice how much did I think it should cost? He looked very irritated as he walked away, and never said anything. I never heard from the company again.

Fast forward, I called Home Depot, and they referred me to one of their contractors who only charged $130.

Jeff N.

Short version: overpriced, rude, overpriced, pushy, overpriced, harassing, and overpriced.

I had the misfortune of dealing with My Plumber over a year ago when some water started backing up into my basement. Now they're the nightmare that won't go away.

In the past 3 days, My Plumber has called my phone 11 times. Yes, eleven. They start calling me at 9 in the morning, and don't stop until nearly 7. All this harassment from a company I wouldn't let do the work for free. I was willing to try and forget let the miserable experience of having them in my house, but since they won't leave me alone, I thought I'd share the experience.

The experience of having them in my home was terrible. They were only interested in upselling they're already overpriced services. Imagine inviting a used car salesman into your home. Rude, condescending, and pushy. When I told them I wasn't interested, they started pushing financing. ""Don't worry, we have a deal with a bank."" Finance, finance, finance! That's all they care about, draining as much money as possible out of you. The quote they gave me was in excess of $10K. I had the job done elsewhere for less than a quarter of that. It pays to shop around.

What's the over/under on how many calls I'll get from My Plumber tomorrow?

Leslie M.

I called this co last week to make an appt to change/clean the filter in my tankless water heater. Provided the model # and requested that the tech coming to provide service have the necessary part should change be necessary. Appt time arrives with tech on time, however, he had no knowledge of tankless heaters. When he made a call for help, had to repeatedly pronounce the name of my device (Noritz) to whomever he was speaking with. I called dispatch who apologized for sending an unprepared tech. Said she was sending someone who had knowledge of my device. Several hours later, Wayne arrived making unnecessary jokes, upon entering my home. Did not have any tools on him, so I provided a screwdriver so he could remove the cover. After a brief check, he sat down and began writing/researching. Finally he proposed a new device be added to the system in excess of $2k or alternatively a flush and clean of the system that was over $500. All I requested was a filter cleaning. The system was working perfectly. When we finally agreed on a price to do the requested work, he commented that I must have woken up on the wrong side of the bed this morning and things went quickly downhill. When I asked if he actually wanted to perform the service, he said no and left. Called Sharon (the supervisor) back to report the issue, and no surprise, no return call. Bottom line, if you are unwilling to spend big bucks for stuff you don't need, this company doesn't want to waste their time. They are insulting, condescending, do not listen to what the customer requested, and needlessly waste your time. I wish there was a lower grade I could give this org. Customers beware!


For the record ... it is now almost 2 days from the above post (after this company commented below). NO ONE has reached out to me! ZERO response. Easy to post a note to mitigate this comment, however, the real proof of a quality, responsible company that cares about customers is ... wait for it ... actual FOLLOW UP!!

Comment on phone number issue ... it has not changed in the several days I had contact with your organization, and your staff had no difficulty reaching me to confirm the appointment and several other conversations. And I have an answering machine should I not be here. Try another excuse ...

Bicki L.

I had a leak in my well, called My Plumber. The technician came out and told me he had to pull the well up and it was going to burn out soon so it all needed replacing. Well pump was working great...They charged me over $6000.00. He was very dishonest. He told me it would cost 5000.00 but in the end it was over 6000. He didn't give me a written estimate and it took over three weeks to sent me a receipt. I called the company three times and they were supposed to call me back. Well it's been over three weeks and nothing. I will never recommend or use this company again... I found the model number of the pump they used and it was around $800. I don't know the cost of the other supplies they used but it couldn't have been very much.... I figured they charged me labor around 1000 to 900 dollars an hour!!!!!

Tony L.

I called My Plumber to fix a leaky washer connection. The hose connected to the washer had corroded onto the spout and would not budge. It turns out the spout was leaking behind the wall as well. Chris W. came out and handled the problem with no issue. I totally appreciated Chris' no nonsense communication style and will request him for future plumbing work I may require in the future. He laid out the facts with options and we moved forward quickly--too easy.

My plumber is not the cheapest service around, but you can count on them to show up as agreed upon in my experience and the work is done professionally. The dispatch team did a good job of keeping me informed when Chris would arrive so I didn't have to waste the day waiting around. I would use My Plumber in the future if I could request Chris W for the work.

Mary Jeanne K.

There aren't enough superlatives to describe the wonderful service provided by My Plumbers from June 22 through June 26.. They found our problem and Jason installed a new sump pump. He did an excellent job.
Then, the next day the drain for the a/c started to overflow. The a/c specialist,Nick, came and said that it was really a plumbing problem. However, he didn't leave and worked for hours to dislodge a clog and made certain that our a/c was working properly. Aside from their expertise, every single man from My Plumber was professional,knowledgeable, friendly and very kind.
Mary Jeanne Kaskel