My Plumber Plus

George S.

This had to be the worst experience. The guy came, Bill, spent a little while looking around, and then spent the next hour during which he insisted on educating us about the physics and engineering about air conditioning. (We were stupid enough to sit through it!) He was somewhat condescending also. Asked us questions as if we were in elementary school. Was very hard sell. We mentioned other companies and brands, and he told us everything he thought was bad about them. He tried to pressure us to sign up on the spot, even when we told him we were getting other estimates. He told us the price he quoted was only good if we signed. He quoted us about $11k for the system. We've had other companies in for estimates, and today the best company came in (Tyson's), looked at everything, cleaned the coils in the condenser, did a Freon charge, and said even though the unit will eventually need to be replaced (it's 15 years old) we should be good until next spring. We asked for a quote anyway, and for a comparable system to the $11k from My Plumber, he quoted $8k. We should have known something was wrong from the beginning with My Plumber when we made the appointment and they asked us if all of the decision makers would be home at the time of the appointment. My Plumber appears to be very unethical, almost criminal. Stay away from these guys!!

Rod F.

Awful service. They promised me in the morning they will come and now they call to reschedule. The advertise free labor if they don't come same day. It is just a gimmick. Do not trust them. Wasted the entire day waiting for them.

Eric H.

The most unprofessional & unethical company I have hired. The VIP service is a rip-off, every time I required same day service, they could not come out for 1 to 2 days. When they did come out, they tried to up-sell or change more than other companies. Requested to cancel the membership, a manager said they would cancel our membership & refund us that month's payment. 3 months later they still have not canceled our membership & still charge us the monthly fee.

Casey G.

Absolute total scam artists. I'm in the process of reporting them to the Better Business Bureau, and pretty much trying to leave reviews everywhere I can in hopes that I can save as many people as possible from getting COMPLETELY ripped off. We called My Plumber because our kitchen sink had a leak coming from the pipe that lead away from the garbage disposal. It was clear that the part that connects the disposal to the drain pipe was corroded and the obvious cause of the leak. Other than that, the garbage disposal worked perfectly fine and is an expensive, top-of-the-line disposal. The technician from My Plumber arrived, and after staring blankly at the disposal for over 15 minutes decided to try and tell me that the entire disposal needed to be replaced. The cost of the replacement (for a lesser quality disposal) was estimated to be approximately $600. I explicitly told the plumber that we do not want to replace the disposal because it's working fine and only want to replace the small part that is leaking. He tried insisting that the part can not be replaced, and repeatedly tried to convince me to pay the $600 to replace the working disposal. I kept asking why he couldn't just fix the leaking connector, and his response was that the part doesn't exist and would have to be ""special ordered"". I told him we were going to seek a second opinion because what he was saying didn't make sense to me. They charged me $79 simply to be dispatched and do no work (stupid). I called a local plumber who was able to dismantle the disposal within minutes, provide me with the part number of the part that was leaking, and inform me that it could easily be repaired. I found the part that supposedly didn't exist on amazon for $10 and was able to replace the part myself...that's how easy it was. Basically, this immoral and completely fraudulent company tried to take advantage of my family by blatantly lying to my face saying the part couldn't be replaced. Please, for the love of god, do not use this company at all..they are beyond untrustworthy and will do whatever they can to try to get you to spend the most money possible. They are pathetic, and if I hadn't gotten a second opinion from a local and honorable plumber then My Plumber would've charged over $600 to replace a disposal that did not need replaced. Total rip off. PLEASE AVOID!!

Lynn P.

If you ever give them your phone number, whether you do business with them or not, they will continue to call you, from several numbers. Its been 3 years, and they will not stop calling!

Brad B.

Terrible. Had a 3:00 appointment. Left work early. Waited until 7. No calls from company to update me. Missed dinner plans. Was easy fix. Replace faucet handle. Guy tells me entire faucet has to be replaced. The one he has is $965. Same one on Amazon for $240. No thanks. Still charged me $79 for coming 4 hours late. Never again.

Rita B.

This company is the worst. They have been calling me 2-3 times a day every day, allowing their calls to go to voicemail and then not leaving a message. I have not contacted them for service. When I called to complain they told me I did business with them 7 years ago and they were calling with a special offer. I asked them to remove my number from their call list and was told they would and they still are calling. They must be desperate for business if they have to harass past customers 2-3 times a day.

Tammy A.

Avoid them unless you want to pay 4x what a job should be-AND have to pay a dispatch fee for lies and be conned!
We had My Plumber come after our frig water line cracked open and did a lot of damage. The tech told me I had to have all new copper (a code ""that was changed a few years ago""-but couldn't explain which code or when that happened to be) and pushed to changed a couple other things that were fine. He wanted to charge me more time for ""having to fish around for where the line came through the floor-if he would have listened to me as i was telling him that the damaged floor would all be removed so that wouldn't be the case! I hired another company that did it for ONE FOURTH of the price on the exact same work! Soo many little red flags and I'm glad I didn't hire the My Plumber con artist, but it bothered me that I had to pay a dispatch fee to be lied too and conned. That's NOT good business practice-wouldn't you expect the truth about what's code/fair and reasonable when you're paying for the dispatch fee? When I spoke to management (after trying to get ahold of them after over a week) they totally sided with the tech about his lies being ok (I was supposively had to have the code number-ummm YOU'RE the plumbing company!)
After dealing with several employees- the entire company works like this with scheming it's potential customers. I wouldn't recommend them EVER to ANYONE.

Sharing T.

Criminals. A kitchen drain needed to be snaked. Their estimate? $482. Pure highway robbery at its best. My research said it should cost between $100 and $200 maximum and I found someone to do it for $150. If you need an honest referral, please contact me. Do not waste your time with these crooks.

Alishia Q.

I called this company a few weeks back for a small sink leak. They gave me a quote for $650. They are definitely overpriced. I called a handyman and got it done for $150.