My Plumber Plus

Stephen S.

24-48 hours to respond to a complaint. Let it sink in. That tells you a lot right there. However - I have (rather had) two retail purchased repair kits (wanted to do this myself) already in the home. Admittedly I shouldn't be doing this and so we got someone to come out. He came out, of course, while I was at the store and getting my covid shot. My wife had to deal with him. He used our store bought items to ""repair"" the toilets. He installed a water intake that was not needed. He charged us nearly 500 dollars for this fix. By the time I got back (within an hour) he was gone. Should tell you the extent of the work needed. Taking advantage of people, using their purchased items, fixing something that cost them nothing to do, and then charging 500 dollars for it. That's what you get when you deal with these jokers.
Photo showing my purchased items installed

KK F.

My 81 year old mother, in Alexandria, VA, called My Plumber Plus to fix a leaking kitchen faucet March 17, 2021. The plumber arrived and replaced her faucet in about 90 minutes. When the job was completed, he presented her with an invoice for $983.00 for a ""Special Faucet"". I contacted the Dispute Resolution Manager to inquire about the cost and was told that My Plumber Plus works on a ""flat fee"" and does not break down time and materials. After crediting my mother's credit card for approximately $90 (a $35 coupon and senior citizen discount that the plumber ""forgot"" to give her), the manager said she would forward paperwork to me that showed my mother signed an authorization for the work to be performed. I have never received the documentation because my mother was never given an estimate for the faucet replacement, she was only presented with an invoice. I saw a picture of the faucet and it appears to be a Moen Sleek brushed nickel single handle which retails for $326.83 at Home Depot. As I stated, my mother is 81 years old and she lives on social security. She told me that she never would have consented to the installation of a $300+ faucet for a total of $983.00. This company takes advantage of the elderly.

K R.

We have a service contract with My Plumber. Despite that, when we recently had an electrical problem that resulted in most of our house being without electricity, they strung us along from Saturday afternoon until Tuesday evening, when I finally cancelled the call and went with another company. Never did they tell us they were too busy to respond, they just kept telling us that we were on the service list and should get a serviceman soon (within the hour. . . . you're on today's list . . we have other customers who have emergencies --like our having no electricity in most of the house for 3 1/2 days wasn't an emergency?). And keep in mind this is how they treat people with a service contract! These people will not be honest, or treat you fairly.

Ryan I.

Zero stars, crooks, overcharged 700$ ""on accident"" and refuse to refund money. 1700$ for two hours of work. Go somewhere else!!!! Horrible customer service!

Jeannette E.

Today I was scammed out of $657.00 so I notified AMEX to file a dispute if management does not reach back out to me as promised by customer service. I prepaid the technician $657.00 that's including my 10% military discount for service that he left my house twice not completing...all within a 24hr period. . Larry Charged me $657.00 for two AC capacitor (40/5 and a 40/5 dual 400) both value less than $20 each. He installed one on 06/31/19 around 7pm and told me he would need to come out the next day 07/01/19 to install the second one. He assured me the unit he installed was fix but I called customer service (Jennifer) the next morning at 730Am and her my AC wasn't fixed and is still blowing hot air and I wanted a refund if Larry still doesn't fix it when he comes back out. When Larry came out that afternoon at 4pm to install the second capacitor I told him I wanted a refund being within 12hrs the part he installed stopped working. I called customer service and spoke to Camilla on speaker phone with Larry listening. She said because Larry was still there actively working on the unit I'd need to file a request for the refund when he closes out the work order. Camilla said she will pass my information to management. Larry left my house without fixing the unit or issuing the refund. I'm hoping management makes this right because I still have an AC unit needing to be fixed when Larry said it would be an easy fix with the capacitors I ordered from him for $657, which only cost roughly $20 each.

John M.

Called them based on the ""five star rated"" book you get on your doorstep. A/C blower motor was making loud noises, tech came out and said it needed to be replaced, no kidding. Total quote was over 1000, he then upsold into a package for inspecting your plumbing and heating. Told me to keep running the a/c, he would order the parts and it would 3-5 business days. A/C failed about an hour later, called back and asked if we could put a rush on the part, I was then informed it was not ordered yet and call back Monday. Completely un-acceptable, called them on Sat morning to confirm cancellation of services. Called another HVAC company, they had the parts and will be out today at 4, parts and labor 485. Do not recommend.

Gabe B.

Trying to sell overpriced units. I do not recommend them. My experiences with My Plumber started with them calling me to offer a deal to do an inspection on my heating and air conditioner. They were respectfully aggressive. There was some confusion in their offer...they made it sound like they would do both plumbing and HVAC but that wasn't the case and mildly disappointing. Their technicians were courteous and respectful which is why I give them a second star. Because my system was 15 years old, they say had a leak and used old Freon I was convinced to get a new system. I received three quotes, My Plumber said the price would be $14k where 2 other contractors offered comparable systems for $8k in the DC area. Their salesman also tried to discredit my research on price ranges with looks of disbelief. My belief that they targeted me due to the age of my system and housing location is why I do not recommend them.

Rachel S.

I've had a great experience with My Plumber until recently. I needed a faucet replaced. I agreed to use the faucet from my plumber and the plumber installed it. Total bill was approx $900! For a single hole Kohler faucet. I was floored. I tried following up with the manager and it took her almost two weeks to call me back. When she finally called me back after I left numerous messages, she gave me information that was not true about the cost and availability of the faucet. I fact -checked her statements with Kohler and I was told what she said was not true. My Plumber didn't separate out the cost of the labor and the faucet. But since I know how much the faucet was -($338) I know that the labor for 2 hours of work could not possibly be well over $500. That's insane. I'm tired of waiting for them to respond. I've given them ample time to resolve this issue so now I must warn others via Yelp. Stay away from this company - I am near certain I was overcharged and now, they refuse to follow up with me.

R N.

So I called them to replace my garbage disposal unit. I told them that I will buy a new replacement Insinknerator from homedepot so they will just charge me the installation fee. The receptionist told me that the tech will have to come to my house and give an estimate. So I obliged.

On the day of the appointment, the tech arrived late. Fine. So I asked him how much is the charge to install. Guess? A whopping $450.00. So I told him that was too much. I don't know anything about plumbing, but I felt this guy treated me like an ignorant idiot by trying to overcharge me. That is my opinion. So I declined to have it done and told him that i will look for somebody more affordable. He then asked me with an annoyed voice how much did I think it should cost? He looked very irritated as he walked away, and never said anything. I never heard from the company again.

Fast forward, I called Home Depot, and they referred me to one of their contractors who only charged $130.

Jeff N.

Short version: overpriced, rude, overpriced, pushy, overpriced, harassing, and overpriced.

I had the misfortune of dealing with My Plumber over a year ago when some water started backing up into my basement. Now they're the nightmare that won't go away.

In the past 3 days, My Plumber has called my phone 11 times. Yes, eleven. They start calling me at 9 in the morning, and don't stop until nearly 7. All this harassment from a company I wouldn't let do the work for free. I was willing to try and forget let the miserable experience of having them in my house, but since they won't leave me alone, I thought I'd share the experience.

The experience of having them in my home was terrible. They were only interested in upselling they're already overpriced services. Imagine inviting a used car salesman into your home. Rude, condescending, and pushy. When I told them I wasn't interested, they started pushing financing. ""Don't worry, we have a deal with a bank."" Finance, finance, finance! That's all they care about, draining as much money as possible out of you. The quote they gave me was in excess of $10K. I had the job done elsewhere for less than a quarter of that. It pays to shop around.

What's the over/under on how many calls I'll get from My Plumber tomorrow?