My Plumber Plus

David Y.

Myplumber called to ask if I needed heat or cooling service. I told them my heat and cooling units are fine since I had recently replaced them but asked if they service humidifiers. They said yes and offered to come out for free to take a look. A service person came in, examined the humidifier, and wanted to charge me for examination. He did not perform any work. I told him this service was promised to me as free. He slammed my front door as he walked out. He slammed the door so hard that my door is now making squeaky noise every time we shut the door.

Today I received a bill for $234. Void this bill, otherwise, I will pursue further actions. Do not call again with your fraudulent promises.

D K.

one total rip off!!! do not use them is all i can say. house was on market and needed quick service -- yes, quick in ripping you off. sorry i didn't read reviews prior to work -- over $1000!!!

Thomas T.

Was charged $150 for a 30 minute visit for a water heater examination/test that resulted in no professional diagnosis or repair. The tech left me only with his opinion that the issue was an electrical breaker issue but said he was not qualified to investigate the electrical issue any further or perform a repair (I understand and have no issue with this. He is not an electrician). I left a polite message with customer service to provide my feedback; the price was too high for the time/labor rendered. My message was returned by a customer relations associate who took a confrontational and aggressive tone with me.

I understand that employees and the company should be compensated by me for their time. However, $150 for a 30 minute visit that results in nothing of value is outrageous. Aggressive and confrontational customer relations exacerbate the problem.

Jim H.

I have been a customer of this company for more than 20 years and have spent thousands of dollars with them -- not because they are great plumbers but just because they're well-organized and show up on time. However, they have now started calling me multiple times a day promoting their heating & cooling business. I have explained a couple of times that I have someone else who takes care of that, but they keep calling and even keep talking when I ask them to stop. I just called their office and a rather rude person said she would ""send a note to the office."" She didn't apologize and, frankly, gave no indication she gave a damn. That's it for these guys. Never again.

G P.

Wanted over $1000 to fix two Moen bathroom sinks.

I contacted Moen and they sent me three 1225 replacement cartridges FOR FREE. (We have three sinks - I did not show the tech the third sink was also dripping)

Instructions are on Youtube: https://www.youtube.com/watch?v=sKqJr7uLMlE&feature=iv&src_vid=abSpgmaNXD0&annotation_id=annotation_1050742745#t=2m34.4s.

The guy quickly wrote up his outrageous estimate and pushed me to sign it - I did not!

AVOID THEM!

Cleveland E.

My A/C went out at 1:00 AM Sunday morning. With the temperatures in the 100's it was basically unliveable in my house. I called several A/C companies and the earliest availability I got was Wednesday. Called My Plumber and they were able to send a technician out Monday morning. The technician was able to quickly diagnose the problems and made the repairs prior to 1:00 PM Monday! Although the temperatures are lower this week, the upstairs rooms are in the upper 80's. I very relieved to know my family will sleep in A/C comfort tonight! I also received a 10% military discount. i am pleased with their level of service.

Holly B.

I have used My Plummer in the past with no issues. Yesterday they came to replace the motor for my blower. They charged me $1700. REALLY. For a part that cost under $200. I will never recommend nor will I ever use My Plummer again. They price gouge when they know you have no choice. Thanks for being stand up guys and taking advantage of people.

Mary L.

My Plumber came out to replace a wax seal in our toilet. The estimate was far more that we anticipated ( or expected from our online research). Should have read these reviews first!
We declined, called a local plumber and saved ourselves over $100.

Carol W.

RIPOFF WARNING! I requested My Plumber to repair a leak at a rental property. I trusted that they would complete the repair at a fair price. Lesson learned. The problem ended up being the wax ring around the toilet. $350 to replace a $10 part that takes 20 minutes to replace?! 2 lessons....always be present when the work is done and NEVER call My Plumber again.

Sk K.

Extremely expensive. TOTAL RIP OFF

1) I got the same job done by a different plumber for a whooping $8000 less than what these guys gave me an estimate for.

2) These guys charged me $300 to do camera inspection, while ALL others did that for free as part of estimates

3) They just walked in asked where the problem was then handed me a paper and asked me to sign it without out even explaining to me what they were going to do. Without even giving me a break down of the outrageous price they were charging me.

AVOID THEM! AVOID THEM! AVOID THEM!