My Plumber Plus

Margie S.

ZERO ZERO STARS. Do not use this company. Plumber arrived to unclog a drain in my basement sink next to my washing machine. He stood there and looked at it and said it would cost $500.00 which we could not afford. He did not even try to un clog anything. He proceeded to try and get the job by giving discounts. All said and done he did nothing !!!!!! And charged 79.00. Total Rip off. Not to mention this man spoke very broken English and was very hard to understand.
If you need a plumber please shop around, this company is just out to take advantage of people

Daniel D.

The HVAC system we were sold and then one that was installed were NOT the same. We were told we were getting a high efficiency system and we didn't. We were told we were getting an ecobee thermostat and we didn't. I called asked very politely to talk to a manager every week for the last three weeks and have not gotten a call back. I am so disappointed, don't make the same mistake we did. Find someone else.

Josephine H.

Water heater wasn't warming water to hot temperatures. The temperature sensor was broken. The guy who came didn't run any diagnostic. Just visually looked at the water heater and quoted 900. Easy to say, we went with someone else who took the time to run tests and give us a proper estimate and other options on water heaters.

Emily W.

Hopefully My Plumber will get the point when they continue to get terrible reviews. Needed kitchen sink drained/snaked. $500 estimate. Get out-that's a stupid price ( I said in my head).....but out loud....yeah NO. Called another company for LESS THAN HALF THE PRICE. Racket. Paid $79 for them coming out for estimate. I think techs are just running around doing estimates for $79 which they keep collecting....and don't plan on doing the work. Racket. Reporting them to BBB. There are great hard working plumbers that should not have this company out representing them.

Randy B.

I had a clogged shower head, wanted it replaced. I'm not a plumber, so I suppose that's why I was almost victimized here. Their tech, Darren, arrived and quoted me $850.00 to replace a standard, single-control handle and the head. I live in an apt, so the property manager refused to let him do the work, since they have no partnership with MyPlumber. Just letting you know, these people are savagely dishonest. Save yourself a fortune and look elsewhere.

Mike H.

ATTENTION: ESPECIALLY SENIORS and all others who may be considering using My Plumber. I went for this job hook, line, and sinker. I called My Plumber to clear (snake) the drain and replace our disposer.

I signed the quote for less than $1,000 with the caveat from My Plumber that he may have to move the existing trap (estimate $200.00) to accommodate the larger 3/4 HP disposer shown below).

The Rep proceeded to re-route the trap, install the disposer and snake the line. But ran into difficulty because ""the snake went up the pipe, when it should go down the pipe"". After considerable effort he said he would have to remove the drywall to drill a hole through the pipe in order to route the snake down the pipe (shown below).

I paid the Rep $1737.00 and thanked him!

A few days later I called My Plumber to get a line item list of services provided that generated a final bill of $1,737 and received an email that included line items and description:

Diagnostic fee: $180.00
Furnish and install new 3/4 hp garbage disposal: $957.00 ( the Emerson InSinkErator Model Pro 750-2 can be Googled for $369.00)
Furnish and install new pvc sink trap: $200.00
Snaked kitchen sink drain line (had to cut open wall at the tee and drill pilot hole so the snake cable could clear the stoppage; sealed the pilot hole and tested drain thoroughly): $500.00

Total Bill= 1837.00-$100.00 Senior Discount= $1737.00

My initial approval was for a job less than $1000.00 and paid $1737.00 for the services provided which represents more than a 75% increase over the signed estimate. After asking for the line item and complaining to My Plumber, he/she credited our account two weeks later for the Diagnostic Fee of $180.00

My fellow Seniors beware; my advice if you choose My Plumber is to obtain a detailed line item quote up front before electronically signing for the services.

Better yet I would not recommend this company to you or anyone else.

June N.

Zero stars. Just waited 9 hours for a no show. Asked if we were available tomorrow. Sorry. I am calling someone who will show up

George S.

This had to be the worst experience. The guy came, Bill, spent a little while looking around, and then spent the next hour during which he insisted on educating us about the physics and engineering about air conditioning. (We were stupid enough to sit through it!) He was somewhat condescending also. Asked us questions as if we were in elementary school. Was very hard sell. We mentioned other companies and brands, and he told us everything he thought was bad about them. He tried to pressure us to sign up on the spot, even when we told him we were getting other estimates. He told us the price he quoted was only good if we signed. He quoted us about $11k for the system. We've had other companies in for estimates, and today the best company came in (Tyson's), looked at everything, cleaned the coils in the condenser, did a Freon charge, and said even though the unit will eventually need to be replaced (it's 15 years old) we should be good until next spring. We asked for a quote anyway, and for a comparable system to the $11k from My Plumber, he quoted $8k. We should have known something was wrong from the beginning with My Plumber when we made the appointment and they asked us if all of the decision makers would be home at the time of the appointment. My Plumber appears to be very unethical, almost criminal. Stay away from these guys!!

Rod F.

Awful service. They promised me in the morning they will come and now they call to reschedule. The advertise free labor if they don't come same day. It is just a gimmick. Do not trust them. Wasted the entire day waiting for them.

Eric H.

The most unprofessional & unethical company I have hired. The VIP service is a rip-off, every time I required same day service, they could not come out for 1 to 2 days. When they did come out, they tried to up-sell or change more than other companies. Requested to cancel the membership, a manager said they would cancel our membership & refund us that month's payment. 3 months later they still have not canceled our membership & still charge us the monthly fee.