My Plumber Plus

Tammy A.

Avoid them unless you want to pay 4x what a job should be-AND have to pay a dispatch fee for lies and be conned!
We had My Plumber come after our frig water line cracked open and did a lot of damage. The tech told me I had to have all new copper (a code ""that was changed a few years ago""-but couldn't explain which code or when that happened to be) and pushed to changed a couple other things that were fine. He wanted to charge me more time for ""having to fish around for where the line came through the floor-if he would have listened to me as i was telling him that the damaged floor would all be removed so that wouldn't be the case! I hired another company that did it for ONE FOURTH of the price on the exact same work! Soo many little red flags and I'm glad I didn't hire the My Plumber con artist, but it bothered me that I had to pay a dispatch fee to be lied too and conned. That's NOT good business practice-wouldn't you expect the truth about what's code/fair and reasonable when you're paying for the dispatch fee? When I spoke to management (after trying to get ahold of them after over a week) they totally sided with the tech about his lies being ok (I was supposively had to have the code number-ummm YOU'RE the plumbing company!)
After dealing with several employees- the entire company works like this with scheming it's potential customers. I wouldn't recommend them EVER to ANYONE.

Sharing T.

Criminals. A kitchen drain needed to be snaked. Their estimate? $482. Pure highway robbery at its best. My research said it should cost between $100 and $200 maximum and I found someone to do it for $150. If you need an honest referral, please contact me. Do not waste your time with these crooks.

Alishia Q.

I called this company a few weeks back for a small sink leak. They gave me a quote for $650. They are definitely overpriced. I called a handyman and got it done for $150.

Jalal M.

Bottom Line: AVOID. Look around to get a cost check on what you might need. Check other plumbers, Angie's List, various web sites to get a reality check on costs before you call these guys. I WILL NOT use them again because they are TOO expensive. I am just glad it was just a regular drain clean up and nothing more complicated.

I had an emergency backed up basement drain in my townhouse that had to be fixed quickly.

I checked Angie's List and everybody was offering drain cleaning from $199 to $299.
On a friend's recommendation I called Myplumber.

MyPlumber Customer Service is very good- from dispatch to scheduling.

MyPlumber's Kevin Alles diagnosed the problem and solution was to use their snake to clear the main line from the basement.

First, quickly the cost was $700 (after 10% discount for First Responder/Law Enforcement) for clearing the drain with the snake and the video inspection. I asked why the price was so high and basic answer was ""this is the what we charge."" I explained that other plumbers charge about $200-$300 but I was talking to deaf ears.

Since this was an emergency I went with it. Of course their video guy was not available on the day so he had to come the next day.

Kevin Alles used his snake machine and in about 10 min the drain was cleared. He was all done in about an hour. At the end I complained again about the high price to no avail.

The next day Gilberto showed up and the video inspection was about 20 min. I asked for a copy of the video and with reluctance he copied the video to my USB drive. Gilberto said there was still a bit od debris in the iron (sewer) pipe and he recommended (of course) to do a ""power wash"" to clear the pipe. When done he wrote up an estimate of $1850 for Power Wash and he would give me a discount of $280 (for whatever reason) if I agreed to do it then. Of course I refused because the price is just astronomically high.

Before he left Gilberto said that because I did not do the power wash the drain cleaning performed by Kevin Alles did not have a warranty and if the drain backed up again I'd have to pay the same $700 price tag!!

After the work was done I looked around and checked the cost of Power Washing (similar to Hydro-Jetting) sewer line. I found prices ranging from $300-$400 (Angie's List). So refusing the $1850 estimate was the right decision! By the way, I also found other plumbers that included the video inspection free of charge. Now, we all know that might be bait but still ... So I paid for the video guy to show up and give me an inflated estimate for more work!!!

So Lessons Learned: MyPlumber is extremely and outrageously expensive. $700 for running a snake in the drain in about an hour is just TOO HIGH. I understand the service call/emergency call but $700 is still high. Maybe Lawyers charge $700/hour; maybe Doctors charge $700/hour, but plumbers!?!?! MyPlumber technicians work off salary and commission and they will stick you with whatever price tag they can, specially in emergency situations.

Mike S.

Timely and professional service!! They showed up on-time and had the problem fixed within 30-mins. The cost to fix a seemingly simple problem was higher than I expected. They waived their diagnostic fee, which was good b/c I already diagnosed the problem correctly. Received military discount too.

Timothy O.

Do not do business with this company. In regards to their work, they're OK. But the problems come after the work is done with harassing phone calls. For three weeks now I receive 2-3 calls a day and answer the phone one time each day, asking to be put on a Do Not Call List. They say they will....only to get more and more calls. These calls are asking for additional services to be done. I said 'no' the very first time but still get calls. AVOID!

Beth B.

Crazy expensive. We were told there would be a $89 fee to come take a look at our clogged kitchen sink and that the plumber would give us a quote while he was there. If we had the work done they wouldn't charge the $89. When the plumber arrived he said all clogged sinks were $413!!! If there is a set charge for clogged sinks, why didn't they just tell us that when we called for a quote. It took less than 20 minutes to snake the drain and the clog disappeared. $413 is outrageous. I don't know any other profession that charges that much for 30 minutes. We will NEVER EVER call My Plumber again.

John P.

These guys are outrageously expensive. I was in a pinch since it was the day before thanksgiving and the problem required that all the water in the house be off. So, I called and they came when they said they would- that is the reason for 1 star.
So, I had previously fixed the shower faucet but it broke again. I thought I knew what it was but again had to get it fixed adapt and couldn't trust my limited skills. I told the technician what I thought it was and he said I was right. I needed a part and to redo what I did the first time. I specifically asked if I could get it at Home Depot or lowes. He assured me that I couldn't. So then I asked if I could order it online and get next day shipping, this would allow me fix before the holiday. Again I was told no that I would have to buy a whole new set including all of the stuff I didn't need which would be about 400. BUT, I was in luck because he said he had a return ion his truck and could pull the little piece out of that. I should have known but the guy seemed nice so I agreed to have him do it and fix the whole thing for about 400. It took 15 minutes. After he left I pulled out my laptop- no way, the part is listed and is 5 bucks. So that and a new cartridge would be about 45 and I could install it in about 30 minutes.
I had to call and complain and was surprised that I was listened to and had the mgr return my call as promised. Well, I suppose it says something about a company like this when they actually have a job title of resolution mgr. This guy is a pro, talks a big game and makes you feel better. He spoke with his tech and said he agreed that I was misled and he was going to put the guy on notice. Ok, that's nice but.... So I said good but what about me getting ripped off. He had to call me back again. Calls and says he is going to send me a 50 dollar gift card. Gee thanks, so now it was only 350. I laughed and said ok whatever. The card did arrive so that was nice.
Bottom line is these guys are pros, they know how to lie and mislead and charge crazy amounts. Then, if you fight it you get a gift card. But in the end they are still way ahead and off sticking it to the next poor guy who needs his water on.
They will never get my business again despite the 30 dollars off coupon they included with my gift card.

Kevin L.

Most of this two star review is for a very excessive price for a job that took less than one hour to complete. $425 to remove, replace, and re-solder the pipe on the hot water side from the heater to the house. I'm still shaking my head at that price. I'll tell my kids...Eff computer science, be a plumber. wtf? On the flip side, the guy who did the job was courteous and professional but, that doesn't make up for the excessive pricing.

David Y.

Myplumber called to ask if I needed heat or cooling service. I told them my heat and cooling units are fine since I had recently replaced them but asked if they service humidifiers. They said yes and offered to come out for free to take a look. A service person came in, examined the humidifier, and wanted to charge me for examination. He did not perform any work. I told him this service was promised to me as free. He slammed my front door as he walked out. He slammed the door so hard that my door is now making squeaky noise every time we shut the door.

Today I received a bill for $234. Void this bill, otherwise, I will pursue further actions. Do not call again with your fraudulent promises.